All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Janarque:We appreciate the time to share your experience with us, we are really glad that your stay with us was pleasant.It will be a pleasure to see you soon!Best regards.
The property is beautiful, the amenities are amazing, the staff is great, the restaurant was awesome too. The hotel was centrally located so we were able to explore a lot by foot. The staff went above and beyond to help my girlfriend whom isn't bilingual, they helped us set up safe rides and tours as well
Brendan
Stayed 2 nights in Apr 2024
10/10 Excellent
Genevieve
10 Apr 2024
Genevieve
Stayed 2 nights in Apr 2024
Response from Porta Antigua on 1 May 2024
Dear Genevieve:Thank you so much for the valuation that you give us regarding your recent experience.Best Regards,
The hotel is very beautiful and the staff are very friendly. The buffet brunch with surcharge is awesome.
Hope it can be more clean, there was a spider in my bed:(
Xin
Stayed 1 night in Mar 2024
Response from Porta Hotel Antigua on 2 Apr 2024
Dear Xin: We appreciate the time to share your experience with us, we are really glad that your stay with us was pleasant, and you liked our hospitality and food. Thank you for your comments, since they help us to continue improving our service. It will be a pleasure to see you soon!Best regards.
I asked staff for transportation around the city and they were not able to help me. I found transportation around Antigua on my own. The AC was not working night one. Staff can really improve on their attentiveness.
Mariela
Stayed 2 nights in Mar 2024
Response from Porta Hotel Antigua on 2 Apr 2024
Dear Mariela:Thank you very much for sharing your assessment with us, we apologize for not find a transportation for you, however the transportation contacts that we have were not available that day since there were some streets blocked in Antigua due to the processions, we appreciate your comments since they help us to have a continuous improvement. It will be a pleasure to see you againOur best wishes
We encountered the coffee offered in the room opened and like it had been tampered with. In the doorstep of our room there was a huge roach. Breakfast ambiance was beautiful, however we were served overcooked eggs that were clearly not able to eat and we were not replaced with a new dish nor refunded our money for the plate. The staff was not trained well on charges added to my account. The receptionist didn’t have any knowledge on the charges added to the tab of the room. Misinformed us on what the charges were. Spa was amazing on everything.
Andrea
Stayed 1 night in Mar 2024
Response from Porta Hotel Antigua on 31 Mar 2024
Dear Andrea:Thank you very much for the valuation of your experience at Porta Antigua, we regret not having met your expectations of quality and service, we appreciate your comments since they are very important to have a continuous improvement in our processes.However, at the moment you informed us about the overcooked eggs, we gladly offered you new ones. We really appreciate your feedback with this situation.As reference to the other situations we would have been pleased to provide you more comfortable rooms, but we did not know until your check-out. We are really sorry about the situation, and We will be pleased to have the opportunity to serve you again and provide you with a better experience.Best Regards,
The photos of the property do not do it justice. The place is stunning. The staff is unbelievably kind. The food was delicious. The hotel had doormen for what seemed all night. They even took the address of where we were going from our Uber to ensure safety. I could not have asked for a better stay.
Camille
Stayed 3 nights in Mar 2024
Response from Porta Hotel Antigua on 30 Mar 2024
Dear Camile:We appreciate your comments regarding the food, staff, and place . It was a pleasure to have you as our guest. Best Regards,
I have stayed at Porta Hotel Antigua before. It’s one of my favorite hotels in Guatemala. During reservation, I accidentally requested double bed (only me in the room). After I got to the room I noticed. I went back to the from desk and requested a single bed. They were able to accommodate me. Great job.
Miguel
Stayed 2 nights in Mar 2024
Response from Porta Hotel Antigua on 24 Mar 2024
Dear Miguel:We appreciate your comments regarding your recent experience, It was a pleasure to accommodate you in a single bed according your need and our availability. Best Regards
Dear Veronica:We appreciate the time to share your assessment with us, since it is really important to have a continuous improvement in our service.We will be pleased to serve you again.Our best wishes.
Me encanto el hotel, muy limpio muy colonial, la atencion del personal excelente. Actividades familiares.
MIGUEL
Stayed 2 nights in Mar 2024
Response from Porta Hotel Antigua on 19 Mar 2024
Estimado Miguel:Agradecemos los comentarios y la valoración que nos brindas, con respecto a tu reciente experiencia. Para nosotros fue un placer tenerte en casa.Saludos Cordiales
8/10 Good
Antony
17 Mar 2024
Antony
Stayed 2 nights in Mar 2024
Response from Porta Hotel Antigua on 6 Apr 2024
Estimado señor Antony:Muchas gracias por la valoración de los servicios recibidos durante su estancia con nosotros. Fue un placer tenerlos hospedados.Saludos Cordiales,
Precioso hotel, todos los empleados muy amables, lo hacen sentir a uno muy bien, todo exelente, felicitaciones.
Guillermo
Stayed 2 nights in Mar 2024
Response from Porta Hotel Antigua on 16 Mar 2024
Estimado Guillermo:Tus comentarios son muy importantes para nosotros, agradecemos que compartas con nosotros tu reciente experiencia.Saludos Cordiales,
This is a lovely property. The staff at reception were very kind and helpful. The property is both convenient and beautiful. I would definitely stay here again.
Pamela
Stayed 1 night in Mar 2024
Response from Porta Hotel Antigua on 16 Mar 2024
Dear Pamela:We appreciate your comments regarding your recent stay with us, our staff in front desk always will be available to serve you and the rest of our staff, too.Best Regards,
10/10 Excellent
Fabiola
14 Mar 2024
Fabiola
Stayed 3 nights in Mar 2024
Response from Porta Hotel Antigua on 3 Apr 2024
Estimada Fabiola:Muchas gracias por la valoración que nos brindas con respecto a tu reciente experiencia, para nosotros fue un placer tenerte en casa.Saludos Cordiales,
Beautiful hotel, friendly staff, and close to the city center.
Karina
Stayed 3 nights in Jan 2024
Response from Porta Hotel Antigua on 7 Mar 2024
Dear Karina:Your comments are important to us. We hare happy that you had enjoyed your stay with us. It was a pleasure to have you as our guest.Best Regards,
Quiet and quaint area of Antigua not leaving you too far from the action.
Akash
Stayed 3 nights in Feb 2024
Response from Porta Hotel Antigua on 28 Feb 2024
Dear Akash:Thank you very much for sharing your assessment with us, we are really glad that your stay with us was pleasant. We hope to see you soon!Our best wishes.
The photos do not do this place justice, it was absolutely stunning in real life. Staff was so friendly and helpful, our room was gorgeous and quiet, we all slept like babies. Both pools were beautiful, the artwork around the property were gorgeous, we loved all of it! Thank you Porta Hotel, we will back!
Kyle
Stayed 2 nights in Feb 2024
Response from Porta Hotel Antigua on 26 Feb 2024
Dear Kyle:It is satisfying to know that you had a wonderful time at Porta Hotel Antigua, we greatly appreciate the opportunity you have given us to serve you and host you, we are glad that you felt really conformable with us and enjoyed our facilities. It will be a pleasure to have you as our guest on your next visit to Antigua Guatemala. ¡See you soon!Best regards.
10/10 Excellent
Calvin
24 Feb 2024
Calvin
Stayed 1 night in Feb 2024
Response from Porta Hotel Antigua on 20 Mar 2024
Estimado Calvin:Muchas gracias por compartir tu reseña, para nosotros es muy importante saber que tu estadía en Porta Hotel Antigua fue realmente placentera. Esperamos verte pronto.Saludos cordiales
10/10 Excellent
alan
10 Feb 2024
alan
Stayed 4 nights in Feb 2024
Response from Porta Hotel Antigua on 20 Mar 2024
Estimado Alan:Agradecemos grandemente la valoración de tu experiencia en Porta Antigua, nos llena de satisfacción saber que disfrutaste tu estadía con nosotros. ¡Esperamos verte pronto!Saludos Cordiales
Dear Morris:Thank you so much for your valuation and comments that you share with us respecting your recent visit. It was a pleasure to have you as our guest. Best Regards,
10/10 Excellent
William
6 Feb 2024
Liked: Cleanliness, staff & service
Excellent stay overall, Gracias excellent personnel, marred only by not receiving the room I had been promised. I was instead assigned a standard room. Very much Disappointing.
William
Stayed 4 nights in Feb 2024
Response from Porta Hotel Antigua on 7 Feb 2024
Dear William:We appreciate your preference with our Hotel. The satisfaction of our guests is paramount for us, on the other hand, the upgrades for your VIP Premium guests are subject to our availability, but the complementary benefits were given.We would have loved to give you a better room category but we couldn't because we did not have more rooms.But we appreciate that you can share your comment with us respecting your recent stayed with us, your feedback helps us to improve in our process to give you a better service. It was a pleasure to have as our guest.Best Regards,
Dear Viravady:Thank you so much for your valuation, It was a pleasure to have you as our guest. It will always be a pleasure to assist you.Best Regards
10/10 Excellent
Amner
2 Feb 2024
Amner
Stayed 3 nights in Jan 2024
Response from Porta Hotel Antigua on 20 Mar 2024
Estimado Amner: Muchas gracias por la valoración de tu experiencia en Porta Hotel Antigua, nos alegra mucho saber que tu estadía con nosotros fue realmente placentera. Será un placer ser tus anfitriones en tu próxima visita a la Antigua Guatemala.¡Esperamos verte pronto!Saludos Cordiales
10/10 Excellent
Guy Raymond
30 Jan 2024
Guy Raymond
Stayed 2 nights in Jan 2024
Response from Porta Hotel Antigua on 20 Mar 2024
Estimado Raymond:Gracias por tomarte este tiempo para compartir tu experiencia, nos alegra mucho saber que disfrutaste tu estadía en Porta Antigua.Esperamos tener la oportunidad de servirte nuevamenteSaludos cordiales.
2/10 Terrible
Elizabeth
28 Jan 2024
Elizabeth
Stayed 4 nights in Jan 2024
Response from Porta Hotel Antigua on 20 Mar 2024
Estimada Elizabeth:Muchas gracias por la valoración de tu experiencia en Porta Antigua, lamentamos no haber cumplido con las expectativas de calidad y servicio, es por ello que nos gustaría que nos ampliaras la información sobre los aspectos a mejorar, ya que tus comentarios son muy importantes para tener una mejora continua en nuestros procesos. Esperamos tener la oportunidad de servirte nuevamente y brindarte una mejora experiencia. Saludos Cordiales
The hotel was more beautiful in person than the pictures online. The grounds were so well maintained, the rooms were clean and the staff were always smiling and helpful. The hotel is close to the main plaza and other attractions. It was a very relaxing stay and we would definitely stay here again!
Verified traveller
Stayed 2 nights in Jan 2024
Response from Porta Hotel Antigua on 3 Feb 2024
Thank you so much for your wonderful comments respecting your recent stayed with us. It was a pleasure for us to serve you.Best Regards,
I enjoyed my stay and the convenience of walking to local restaurants. The only issue I had was that I kept getting locked out of my room but they were very responsive and helped me right away each time it happened.
Yvette
Stayed 4 nights in Jan 2024
Response from Porta Hotel Antigua on 23 Jan 2024
Dear Yvette:Thank you very much for sharing your experience at Porta Hotel Antigua, we are really glad that your stay with us was pleasant. We would like to apologize for the inconvenience that occur in your stay with us, we greatly appreciate your feedback since it helps us to continue improving our service. It will be a real pleasure for Porta Family to have you as our guest again and give you the best service that you deserve. See you soon!
Dear Rodolfo:We greatly appreciate the time to share your assessment with us, we are so glad that you had an amazing experience at Porta Hotel, and it will be a pleasure to have you as our guest on your next visit to La Antigua Guatemala. It will be a pleasure to see you againBest regards.
Dear Michelle:Thank you very much for sharing your assessment with us, it is satisfying to know that your stay with us was really pleasant, it will be a pleasure for the Porta Family to have you as our guest again.¡See you soon!Best regards.
Dear Carlos: We would like to thank you for the opportunity you have given us to serve you on your visit to La Antigua Guatemala. We are really pleased to know that your visit with us was pleasant.It will be a pleasure to serve again. See you soon!Our best wishes.
10/10 Excellent
Tamara
16 Jan 2024
Tamara
Stayed 7 nights in Jan 2024
Response from Porta Hotel Antigua on 7 Feb 2024
Estimada Tamara:Agradecemos la valoración que nos brindas con respecto a tu reciente experiencia. Para nosotros fue un placer tenerte en casa.Saludos Cordiales,
Bonito hotel, todo bien.
Las almohadas algo altas para mi gusto.
federico
Stayed 2 nights in Jan 2024
Response from Porta Hotel Antigua on 17 Jan 2024
Estimado Federico:Para nosotros fue un placer servirte, agradecemos los comentarios y sugerencias que realizas para poder mejorar nuestro servicio.Saludos Cordiales,
10/10 Excellent
Tamara
12 Jan 2024
Tamara
Stayed 1 night in Jan 2024
Response from Porta Hotel Antigua on 3 Feb 2024
Dear Tamara:It is a pleasure to have you as our guest in Porta, I was a honor to serve you.Best Regards
Estimada Myrna.Gracias por tomarte este tiempo para compartir tu experiencia en Porta Hotel Antigua, nos alegra mucho saber que disfrutaste de tu visita.Esperamos tener la oportunidad de servirte nuevamente.Saludos cordiales.
Estimada Jessica,Agradecemos mucho la valoración que nos asignas según tu reciente experiencia con nosotros. Fue un placer tenerte en casa.Saludos Cordiales,
Basic amenities like coffe , water, towels was never replenished . For the cost of this hotel we should have received a lot more service
VANI
Stayed 5 nights in Dec 2023
Response from Porta Hotel Antigua on 3 Jan 2024
Dear AVANI,Thank you for sharing with us your comments about your recent visit. We regret that we did not meet your expectations. However, we will take your suggestions into consideration in order to provide you with the quality service you deserve. Best regards,