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Reviews of Eski Masal Hotel - Special Class

Eski Masal Hotel - Special Class
Barbaros Mah. Mescit Sok. No:25/1, Kaleiçi, Antalya, Muratpasa

Reviews

9.0

Wonderful

Rating 10 - Excellent. 39 out of 60 reviews" "
Rating 8 - Good. 15 out of 60 reviews" "
Rating 6 - Okay. 2 out of 60 reviews" "
Rating 4 - Poor. 2 out of 60 reviews" "
Rating 2 - Terrible. 2 out of 60 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing! It was very cozy and comfortable, the staff was so kind and accommodating. They went above and beyond to make sure we had everything we needed. I would definitely stay here again and recommend if you are looking for something close to everything but still quiet. We really enjoyed our stay.
Stayed 8 nights in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

aharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the staff is amazing all atmosphere is great. room and breakfast the best you can find Don't miss this hotel
Stayed 3 nights in Sep 2023

10/10 Excellent

Craig

Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Hotel with less than 10 rooms which means the service is fantastic. Everything was seamless, the room is very spacious and clean and the jetted tub is so good after a day of walking around. Location is in the heart of the old town (Kaleici).
Stayed 2 nights in Mar 2022

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in lovely character hotel
Hakan the Manager was helpful and attentive during our stay. This is a lovely old hotel full of character, the room was lovely and our only negative would be it had only one small window so we had to have the lights on even in daylight. Internet was good, breakfast amazing and the location couldn’t have been better, right in the heart of the old town.
Stayed 6 nights in Mar 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in the old town friendly staff excellent customer service
Stayed 3 nights in Nov 2021
Response from Dimitri V. - GM on 15 Dec 2021
Thank you very much for your kind review!

8/10 Good

Dr Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice place in the heart of old town
What a really cool place in the heart of the old town. Service should always be like this, friendly and good. they took excellent care of us, recommended to everyone. Enjoy
Stayed 3 nights in Apr 2021
Response from Dimitri V. - GM on 4 June 2021
Dear Dr. Miguel, Thank you very much for taking the time and review about Eski Masal. We appreciate your kind feedback. Kind Regards

10/10 Excellent

Randal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel, great staff. Will return there some day
Stayed 1 night in Oct 2020
Response from Dimitri V. - GM on 15 Dec 2021
Dear Guest. Thank you very much for taking your time and review about us. We appreciate your kind feedback and we are very happy that you enjoyed our services. It will be our pleasure to welcome you back in the near future! Best Regards.

10/10 Excellent

Tim, Houston, TX USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very conveniently located in the old city center. Great for walking anywhere.
Stayed 5 nights in Oct 2020
Response from Dimitri V. - GM on 15 Dec 2021
Dear Guest. Thank you very much for taking your time and review about us. We appreciate your kind feedback and we are very happy that you enjoyed our services. It will be our pleasure to welcome you back in the near future! Best Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from Dimitri Vasiliev - GM on 15 Mar 2020
Thank you!

10/10 Excellent

David John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel lovely
This is the third time we have stayed at Eski Masal .Always a pleasure to stay at this luxurious hotel .The owner and staff cannot do enough during your stay ...highly recommended .Hotel is centrally located ,close to bars restaurants and a short walk to the harbour and close to shopping centre
Stayed 2 nights in Jan 2020
Response from Dimitri Vasiliev - GM on 16 Feb 2020
Dear David John, Thank You very much for such a nice review. It was a pleasure for us as well to accomodate you in our hotel. Best Regards

2/10 Terrible

Verified traveller

Stayed 7 nights in Nov 2019
Response from Dimitri Vasiliev - GM on 3 Jan 2020
Dear Guest, Thank you very much for taking the time to review about us. We are sorry to see that we couldn't fulfill your expectations from your holiday. It would be great if you could share with us some details of your complain. It would give us the opportunity to increase our hotel’s quality in order to offer you a better service. Best Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in the heart of Old Town. Everything is in walkable distance. The staff are helpful and amazing. My wife and I were on honeymoon, so they welcomed us in a nice way. Would definitely recommend this to anyone.
Stayed 4 nights in Oct 2019
Response from Dimitri V. - GM on 15 Dec 2021
Dear Guest. Thank you very much for taking your time and review about us. We appreciate your kind feedback and we are very happy that you enjoyed our services. It will be our pleasure to welcome you back in the near future! Best Regards.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and good hotel
I was there for a few nights, the location is excellent, the hotel staff is very friendly and clean.
Stayed 2 nights in Oct 2019
Response from Dimitri V. - GM on 15 Dec 2021
Dear Guest. Thank you very much for taking your time and review about us. We appreciate your kind feedback and we are very happy that you enjoyed our services. It will be our pleasure to welcome you back in the near future! Best Regards.

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Where do I start!! The hotel was prot the worst hotel I’ve ever staid in! The breakfast was extremely poor with very little choice, there was one member of staff who tried the rest of them were absolutely useless. The room was very tired looking and the bathroom was horrible, no toilet seat lid, the shower was inside a jacuzzi bath that you had to climb up steps to get into. There was no hot way on our last two days.
Stayed 16 nights in Sep 2019
Response from Dimitri Vasiliev - GM on 16 Oct 2019
Dear Guest, First of all thank you for taking your time to write a review about our hotel. You made a reservation 6 month before your arrival and on the day you have checked in you wanted to change your reservation dates and take some refund but your reservation didn't have such an option thats why we couldn't help you. After that you said that you didn't like the bathroom (there is an information and the pictures of the bathroom on expedia that the shower in the room that you have booked has a jakuzi tub inside). Than we said you that there is a chance to change your room to the upper category room (free of charge) with separate jakuzi in it, hovewer you didn't want even look to it. After that you complained about the roads in the old town and we told you that you can use a golf cars for that but you didn't accept that as well. After a few hours of your checkin time you made a bad review about the staff, breakfast and the hotel. Even like that we have tried our best to feel you comfortable for the rest of your stay. On your last day there were no hot water for few hours and not 2 days due the municipal road works. We are sorry that you couldn't have good memories in our hotel but we still hope to accomodate you in the future again and turn this bad moments to amazing ones. Best Regards

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
location it's to move around ,near places of attractions
Stayed 7 nights in Jun 2019
Response from Dimitri Vasiliev - GM on 16 Oct 2019
DEAR GUEST Thank you very much for sharing your review here. Please be assured that the relevant department has been made aware of the issue you experienced. It will be a pleasure to welcome you back on future at Eski Masal Hotel again.

8/10 Good

Andre, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is a small boutique hotel so it has limitations, but it is very well-located and offers interesting rooms and suites. Service is good. Take a short walk to the harbor and eat or relax with a magnificent view. The old town location is great. Special thanks to Hakan for good friendly service and making me a delicious omelet for breakfast.
Stayed 2 nights in May 2019
Response from Dimitri Vasiliev - GM on 16 Oct 2019
Dear Andre Thank you very much for taking the time and review about Puding Suite. We appreciate your kind feedback. We are very happy that you enjoyed all our services. It will be our pleasure to welcome you back in the near future! Best Regards

10/10 Excellent

dAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
We have stayed in a number of hotels in Kaleici and this is by far our favourite .The room was massive, with dressing area and bathroom with massage shower ,huge jacuzzi bath and twin sinks.Bottled water provided daily ,dedicated wifi extender ...so many things to mention.Breakfast was perfect ,selection of cheeses ,salami,olives etc and a choice of eggs .The location is fabulous.. close to many restaurants and bars ..We will certainly be back
Stayed 2 nights in Nov 2018
Response from Dimitri Vasiliev - GM on 16 Oct 2019
DEAR DAVID Thank you for taking time to get in touch with us to share your recent experience in Eski Masal Hotel. We were delighted to read that you have encountered genuine and top level service from our entire team all through your stay with us. It will be a pleasure to welcome you next year…

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Great location, really good staff, but my room was not in great condition (comforter was stained, missing some of its decorations).
Stayed 2 nights in Sep 2018
Response from Dimitri Vasiliev - GM on 10 Oct 2018
Dear valued guest, Thank you very much for taking the time to write this review about our hotel. It gives us to the opportunity to increase our hotel’s quality in order to offer you a better service. 'cause such constructive reviews are really priceless and increase the motivation of us. Please be assured that the relevant department has been made aware of the issue you experienced. It will be a big pleasure to welcome you back next summer at Eski Masal again. Best Regards,

8/10 Good

yee nar

Liked: Cleanliness, room comfort
Response from Dimitri Vasiliev - GM on 16 Oct 2019
Thank you very much for taking your time and review our hotel!

10/10 Excellent

Alisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbl hotel & helpfully staff.
Place are fantastic! More and more night's stay!
Stayed 1 night in Feb 2018
Response from Dimitri Vasiliev - GM on 7 Feb 2018
Thank you very much for this valuable review! You are fantastic people. Hope to accomodate you here again!

6/10 Okay

Mahmoud

Liked: Property conditions & facilities
Disliked: Staff & service
You can named as motel not hotel
Stayed 3 nights in Oct 2017
Dear Mahmoud, We are sorry to see that we couldn't fulfill your expectations from your holiday. Although it iseems that there have been some issues. Could You provide us some comments so we can understand which points should be dealt with. We assure you that your comments will find right places and will be used to prevent similar problems in the future. Thank you very much for your time for this review and choosing us for your holiday. Best Refards, Dimitri Vasiliev - GM

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Excellent location in Old Town, easy to access everything. Staff were kind and always on hand, a lovely little botique hotel.
Stayed 3 nights in Sep 2017
Response from Dimitri Vasiliev - GM on 3 Nov 2017
Dear Guest, Thank you for taking the time and posting a great review of your stay at Eski Masal Hotel. We are delighted you enjoyed your stay and experienced exemplary guest services; we look forward to host you back as a returning guest at the earliest opportunity. With all my best wishes. Kind Regards,

10/10 Excellent

andrew, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem!
This hotel is simply fantastic. It's only has a small number of rooms, all of the, are suites and very spacious. It's simply packed to the rafters with excellence, luxury and special touches (for example each suite has its own wifi connection). The hotel set within a very historic building, complete with thick walls, and set in the outer part of the old town of Antalya. It takes about 5-10 minutes to walk downhill to the harbour, but there there are plenty of restaurants, carpet shops and bazaars in the immediate vicinity. Quite simply this was one the nicest hotels in the area, and a very real and surprising find. I will very happily return again
Stayed 3 nights in Jun 2017
Response from Dimitri Vasiliev - GM on 10 July 2017
Dear Andrew, Thank you for posting a great review of your stay at Eski Masal Hotel. We are delighted you enjoyed your stay; we very much appreciate your kind recommendation and look forward to welcoming you back as a returning guest at the earliest opportunity. Kind Regards,

4/10 Poor

Amaramia, LA

Liked: Cleanliness, property conditions & facilities
Oh how I regret this unfortunate choice
I have never been so angry with an otherwise lovely hotel. Let me first say that the staff and breakfast were the best part. They were incredibly helpful! The manager however was inattentive, almost dismissive of certain flaws of the hotel - but he did it with such a jolly smile that it was hard to argue even though I was livid. I was so tired when booking this hotel I thought I was getting a deal, normally its so much more, it advertised jetted tubs, etc and it looked like a one of a kind masterpiece in photos. Well the hotel is well taken care of but you can skip the traditional kitsch and find a dozen other nice hotels that will suit your needs within secondsl. From the beginning, management was not the service you would expect. Though I had entered my CC information online for the booking, the manager insisted I pay in advance at check in and he would cancel the the other hold. THEN, he charged me more then my booking was for! I tried to show my confirmation but he explained that that was not the definite rate. I was so annoyed and he was not considerate or helpful. My TV didn't work and after jiggling cords and replacing the cable box, it was blamed on satellite.. Isn't this the type of thing you know in advance ? The jetted tub was difficult to operation and the water kept going off as I was trying to fill it. The manager comes in to assist but was just figuring it out alongside me. I would not stay again.
Response from Dimitri V. - GM on 15 Dec 2021
Dear Guest. Thank you very much for taking your time and review about us. We appreciate your kind feedback. It will be our pleasure to welcome you back in the near future! Best Regards.

10/10 Excellent

lee, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little hidden gem in great location
Everythink about this place in perfect and can't wait to return,
Response from Dimitri V. - GM on 15 Dec 2021
Dear Guest. Thank you very much for taking your time and review about us. We appreciate your kind feedback and we are very happy that you enjoyed our services. It will be our pleasure to welcome you back in the near future! Best Regards.

8/10 Good

Hannah, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
My boyfriend and I stayed here for one night after spending 5 nights in Side. We had a lovely time from the moment we arrived. The staff are all very friendly and helpful. The suites are beautifully decorated and as there are only 6 rooms in total it's very nice and peaceful. It's very centrally located and Antalya is a great city.
Response from Dimitri V. - GM on 15 Dec 2021
Dear Guest. Thank you very much for taking your time and review about us. We appreciate your kind feedback and we are very happy that you enjoyed our services. It will be our pleasure to welcome you back in the near future! Best Regards.

10/10 Excellent

John and Marg, Sydney NSW, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Boutique Hotel
Puding Suite is a charming small hotel (only six unique rooms) in the heart of the old city, very handy for the Port and Hadrians gate. Bilgay and her staff stop at nothing to ensure the comfort of their guests. Puding offers the best of both worlds as they also have a larger hotel nearby, the Puding Marina, just above the Port, which has all the spa, gym and massage facilities of specialised health resort and to which Puding Suite guests have unlimited access. Both hotels have excellent, reasonably priced restaurants. In all, we could not speak too highly of the hotel, its location, its facilities and of the enthusiasm and helpfulness of its staff.
Response from Dimitri V. - GM on 15 Dec 2021
Dear Guest. Thank you very much for taking your time and review about us. We appreciate your kind feedback and we are very happy that you enjoyed our services. It will be our pleasure to welcome you back in the near future! Best Regards.

10/10 Excellent

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 6 nights in Feb 2024

10/10 Excellent

Håkan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent small hotel in the old town
The hotel is conveniently situated in the old town with restaurants and shops only a stone's throw away and only a few hundred meters from a tram stop that easily can take you around the city and also to the airport. The rooms are very spacious and clean with big and comfortable beds. There was also a waterboiler and a fridge in the room so it was nice to be able to sit down in the nice armchairs enjoying tea/coffee or a cold drink after a long day of walking. And be sure not to miss the excellent breakfasts that during the warmer days are served in the garden by the pool and the lemon tree. Overall the staff is very friendly and service-minded so one doesn't have to hesitate to ask any questions one might have. In summary, a hotel I highly recommend without any hesitation!
The mediterranean suite
The bathroom
Example of the breakfast
Stayed 7 nights in Jan 2024

10/10 Excellent

Ferhat

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Berkay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Ozkan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personnel au top, l'hôtel est très bien situé. On se sent chez soi. Dommage que la piscine était un peu petite.A revenir
Stayed 3 nights in Jul 2023

8/10 Good

Murat

Stayed 2 nights in May 2022
Response from Dimitri V. - GM on 3 June 2022
Teşekkürler

8/10 Good

Günay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Personal war sehr bemüht alle Wünsche zu erfüllen.
Stayed 7 nights in Apr 2022
Response from Dimitri V. - GM on 3 June 2022
Danke!

10/10 Excellent

Manabu

Stayed 1 night in Mar 2022

8/10 Good

Monika

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trevligt litet hotel med bra avstånd till allt. Lite lyhört men helt ok
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stads resa
Allt perfekt inne i pls town Antalya
Stayed 3 nights in Sep 2019
Response from Dimitri Vasiliev - GM on 16 Oct 2019
Dear Guest, Thank you very much for sharing this post regarding your stay. We hope that you had a lovely time with us and enjoyed it. We would be very pleased if you choose our hotel for your next vacation...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Her sey süper. Ama bu katagori otelde kahvaltinin daha iyi omasini beklerdim
Stayed 1 night in Sep 2019
Response from Dimitri Vasiliev - GM on 14 Oct 2019
DEĞERLİ MİSAFİRİMİZ; Zaman ayırarak yapmış olduğunuz güzel değerlendirme için teşekkürlerimizi sunar, sizi en kısa zamanda tekrar otelimizde ağırlamaktan mutluluk duyacağımızı bilmenizi isteriz.

6/10 Okay

Verified traveller

Liked: Cleanliness
daha iyi olabilir
vasat bir otel, kahvaltı zayıf, temizlik iyi
Stayed 1 night in Sep 2018
Response from Dimitri Vasiliev - GM on 10 Oct 2018
Değerli Misafirimiz; Öncelikle zamanınızı bize ayırıp yorum yazdığınız için çok teşekkür ediyoruz. Sizlere daha iyi hizmet sunabilmek için yorumlarınızı değerlendirmekteyiz. Sizleri tekrar otelimizde görmekten mutluluk duyacağımızı da belirtmek isteriz. Saygılarımla.

10/10 Excellent

Gökhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Dimitri V. - GM on 27 June 2018
Teşekkürler

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Response from Dimitri Vasiliev - GM on 16 Oct 2019
Thank you very much for taking your time and review our hotel!

8/10 Good

Seda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Dimitri Vasiliev - GM on 16 Oct 2019
SAYIN: SEDA HANIM Zaman ayırarak yapmış olduğunuz güzel değerlendirme için teşekkürlerimizi sunar, sizi en kısa zamanda tekrar otelimizde ağırlamaktan mutluluk duyacağımızı bilmenizi isteriz

10/10 Excellent

Sima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harika
Çok memnun kaldık. Her şey çok güzeldi. Konumu güzel Havaalanından tramwayla hemen ulaşım, yakın yerlere otobüs durakları hemen otelin yanıbaşında.
Stayed 3 nights in Mar 2018
Response from Dimitri Vasiliev - GM on 21 Mar 2018
Zaman ayırarak yapmış olduğunuz bu güzel değerlendirme için teşekkürlerimizi sunar, sizi en kısa zamanda tekrar otelimizde ağırlamaktan mutluluk duyacağımızı bilmenizi isteriz.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Großzügige Zimmer yakuzzi unpraktisch zum duschen
Sehr schönes Hotel in bester Lage in der Altstadt
Stayed 1 night in Feb 2018
Response from Dimitri Vasiliev - GM on 7 Mar 2018
Thank you for your time to write a comment on this portal. As Eski Masal Hotel, our best goal is to renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable complaints, criticisms and suggestions will make a positive contribution in our work. All complaints, criticisms and suggestions are evaluated and the necessary work will be done. It was a pleasure to welcome you. We hope to see you again. Best Regards

10/10 Excellent

NIHAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
اكثر من رائع
مريح ونظيف وموقع ستراتيجي
Stayed 2 nights in Dec 2017
Thank You very much!

10/10 Excellent

Mehmet Sait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Masal Gibi
Harika konum temiz otel temiz oda havuz çok küçük.. süs havuzu gibi
Response from Dimitri Vasiliev - GM on 14 Oct 2019
SAYIN MEHMET BEY Zaman ayırarak yapmış olduğunuz güzel değerlendirme için teşekkürlerimizi sunar, sizi en kısa zamanda tekrar otelimizde ağırlamaktan mutluluk duyacağımızı bilmenizi isteriz.

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
رائع
رائع ، نظافة وهدوء وتعاون ، أصناف الافطار غير متعددة
Response from Dimitri Vasiliev - GM on 14 Oct 2019
Dear MOHAMMED, Thank you very much for sharing this post regarding your stay. We hope that you had a lovely time with us and enjoyed it. We would be very pleased if you choose our hotel for your next vacation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Dimitri Vasiliev - GM on 14 Oct 2019
DEAR GUEST: Thank you very much for taking your time and review our hotel!