I’ll start with the staff. Every single member we met treated us like old friends, yet remaining professional at all times. Always a friendly smile, always willing to help in any way they can. I’ve never witnessed customer service like it, just fantastic. Secondly, the location is brilliant. 5 min walk from the tram to get into the centre, straight forward, right opposite and have cooperation with the Breakfast Club which, is also amazing. The cleanliness of the pods, toilets, showers and communal area was 10/10. Fresh towels were readily available and because my partner and I are hot sleepers we needed a fan - within minutes of request it was outside our door. The showers are waterfall showers, an actual pleasure to use. We’re avid campers so seen some real nasty ones in our time ;-) there were hair dryers and shampoo/ body wash available for everyone. I cannot fault it. We are going to return. We loved every second of it and have already recommended it to work colleagues and friends!