Outdoor banquet area
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Reviews of Africana Hotel & Spa

4 out of 5
Africana Hotel & Spa
11 km Borg El Arab road, King Mariout Alexandria, Al-'Amriyah

Reviews

8.2

Very good

Rating 10 - Excellent. 10 out of 31 reviews" "
Rating 8 - Good. 15 out of 31 reviews" "
Rating 6 - Okay. 3 out of 31 reviews" "
Rating 4 - Poor. 3 out of 31 reviews" "
Rating 2 - Terrible. 0 out of 31 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

8.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Nevine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location. Great room, with fridge, nice views, and nice garden. Food was good, and Staff were very helpful. Could improve the internet facilities.
Stayed 2 nights in Dec 2021

4/10 Poor

Miguel Angel, Valencia

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Not very good, poor service and quality, not very good in cleanliness neither customer care.
Stayed 22 nights in Oct 2021

10/10 Excellent

Mohammed

Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020

8/10 Good

Nancy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from tony lyon on 3 Oct 2020
thank you for rate us , wish to see you soon

8/10 Good

Ahmed

Stayed 3 nights in Aug 2020
Response from tony lyon on 3 Oct 2020
thank you for rate us , wish to see you soon

8/10 Good

Bent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
All was very good Staff were very friendly and helpful Would definitely return
Stayed 2 nights in Oct 2019

8/10 Good

Moe, Kingston, NY

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
The place has a unique atmosphere. We stayed at a junior suite and it was very clean and comfortable. The kraken (bar and restaurant) has such an amazing vibe with great service. Pool wasn’t clean as expected, pool bar was closed and seating area around the pool is very poor and very uncomfortable tanning beds.
Stayed 1 night in Aug 2019

10/10 Excellent

Ehab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
I will stay here again and recommend this hotel....
Stayed 1 night in Jul 2019

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

8/10 Good

Ivor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My enjoyable stay at Africana, Alexandria.
Very good - hotel staff were very helpful. The room was clean and spacious. A nice complex with a spa, swimming poold and several bars, cafes and restaurants to choose from. Food and drinks are reasonably priced. outside area is set to a beautiful lawn. I would definitely stay here again.
Stayed 1 night in Feb 2019

6/10 Okay

Jean Philippe

Liked: Cleanliness
Disliked: Room comfort
Overall average
Location practical because not far from airport. 4 star hotel ... I wonder what is the rule ? It is a 3 star max. Breakfast is not what it should be in terms of choice and quality. No real cafe, only Nescafé machine... friendly service which does with what they have. (Shuttle to airport but impossible to get a recipe for the money spend as an example) Good tip in the country to avoid this, use Uber : much cheaper than normal taxi and we will get an invoice. Vue from room was nice (see picture) but better keep the window close to avoid all the smel from the kitchen.
Stayed 1 night in Nov 2018

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Stayed here a few times, the new part of the hotel is excellent. Bar is good especially for sports
Stayed 3 nights in Sep 2018

4/10 Poor

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Water problems
My second time staying here in two weeks. Arrived late after work and had to depart early for the airport (3am). This is the reason to use this hotel. I was shown to one of the newly refurbished rooms, which is lovely. Unfortunately when it came to leave the water in the shower could not be regulated and the water was boiling. So no shower after a day of 32 F and 14 hrs travelling in store. Reception suggested I didn’t know how to use the taps!!! Pretty annoyed as paying city prices to be close to the airport. Maybe overreacting but a good bed and decent shower is the least expected at this price point. Africana will have to do better to get me back.
Stayed 1 night in Aug 2018

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to Airport.
The hotel is quite isolated but close to the airport and Sumed oil terminal. About 30 mins taxi ride to Stanley Bridge. Breakfast was good with plenty of selection available. Staff very helpful at reception.
Stayed 1 night in Jul 2018

8/10 Good

Luke, Virginia, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pretty decent hotel - nice pools, decent food, friendly staff - all in all a good experience
Stayed 1 night in Jul 2018

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a great hotel wished we had stayed longer
Stayed 1 night in Mar 2018
Response from Tony on 24 Mar 2018
thank you for your kindly review ...feel at home

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel and the food was great.
We enjoyed the hotel decor and the food was excellent. Very helpful staff. The poolside was nice too.

8/10 Good

Rohit, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel if you want to stay for 1-2 nights near industrial area , since the industrial area closes at 4 pm - the hotel has resort kind of facilities so you can treat half day as business and half day as leisure

8/10 Good

Laurent

Business traveller
Liked: Cleanliness
Stayed 1 night in Mar 2022

8/10 Good

Juan David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nervous
Very nervius for anticipation pay, Im prolonged my room fir wirks and every time need pay, 3 invoices, not funny , change another hotel less nervius, not problem pay xh3ck out prolonged in two ocation and pay only one invoice....not funny
Stayed 5 nights in Feb 2021

10/10 Excellent

AIJUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jul 2019

8/10 Good

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

10/10 Excellent

Alessia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Tony on 16 Jan 2019
thank you for rate us ..wish to see you soon

10/10 Excellent

Adel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Mehmet Fatih

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Temizlik ve odaların kullanım durumu çok kötü. Yataklar çok sert, otel çok eski ve bakımsız. Lokasyon olarak uygun fakat o bölgede başka oteller de mevcut.
Stayed 1 night in Jul 2018

6/10 Okay

Mohammed

Stayed 1 night in Jun 2018

4/10 Poor

Adil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel loin de toute commodité
Tres mauvaise accueil par le réceptionniste. Qui ne connaît pas son boulot. J'ai appris par la suite que c'est le comptable de l'hôtel. J'ai réglé la totalité de ma facture sur le site Hotels.com mais l'hôtel a refusé de me donner la chambre. Il me réclamait de payer en liquide. Sans l'aide de Hotels.com je n'aurais jamais eu ma chambre.

10/10 Excellent

Werner Wolfgang

Liked: Staff & service, property conditions & facilities, room comfort
Preiswertes Hotel
Das Hotel hat den Charme vergangener Tage bewahrt. Das Personal ist höflich und zuvorkommend. Die Nähe zu Alexandria ist ein weiterer Pluspunkt.

8/10 Good

Hamdy

Liked: Cleanliness, room comfort
فندق جيد على المستوى العام
الإقامة جيدة في المستوى العام و لكن ينقصة المفروشات الارضيّة في الغرفة و خدمات الغرف تكون سريعة