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"I don’t appreciate deception. I paid for breakfast included and confirmed upon my arrival but when I checked out I was told that it was not included and had to pay. This obviously ruined my experience at Helios and will not return. "

"Misleading information on Expedia website regarding the pool. The pool is in a spa that the hotel claims is separate and needs to be paid for and there is only a few hours in the afternoon that the pool can be used free of charge. The Expedia page suggest that there is normal pool acces, but there isn't and hotel staff don't care at all about rectifying this."

"Everything was super"

"We truly enjoyed our stay here! The room was incredibly spacious, clean, and offered a stunning view of the lake. A special thank you to the staff, who were so sweet and accommodating throughout our visit. A couple of small things that could be improved for a 4-star experience: the AC system felt a bit dated and was difficult to adjust for comfort. Additionally, we found the breakfast selection to be a bit disappointing compared to the high standard of the rest of the hotel. Overall, we loved our time here and would certainly stay again!"

"Parking is very cramped. Shower was good. Bed was good"

"Great helpful friendly staff!"

"The room was clean and well maintained Staff was excellent "

"Very convenient location. 3min walk from train station. Pretty good breakfast, omelet, sausage, bacon, many desserts. Room was pretty spacious, bathroom the same. Nice shower. "

"Very c0nvenient, comfortable, and great staff. I like that I was able to use the mall and walk to the airport, while being a quick ride into Bergamo."