Does Best Western Sovereign Hotel - have a pool?

Yes, this property has an indoor pool.

Is Best Western Sovereign Hotel - pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 20.00 per pet, per night.

How much is parking at Best Western Sovereign Hotel -?

Self-parking is free at this property.

Does Best Western Sovereign Hotel - provide a shuttle to the airport?

Yes, there's a free airport shuttle.

Where is Best Western Sovereign Hotel - located?

Situated in Albany, this property is within 1 mi (2 km) of University at Albany and Crossgates Mall. Albany NanoTech Complex and Albany Institute of History Art are also within 2 miles (3 km).

8/10 Good

Verified traveller

6 Sept 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 8 nights in Jul 2017

2/10 Terrible

Verified traveller

28 June 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel closed but nobody told us

Find out the hotel had closed the day we tried to check in. Had to scramble to find new accommodations. No one called or emailed to tell us hotel had closed. Ridiculous.

Stayed 1 night in Jun 2018

2/10 Terrible

Liviu-Lee, Ardmore, PA

19 Jan 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lack of courtesy

We made a reservation in October 2017 and nobody told us that the hotel has been closed. After driving for five hours, we found out, late at night, on a freezing winter day, that there is no place for us to stay. Thanks to the wonderful staff from Orbitz, we were able to get a room at the nearby Hampton Inn.

Stayed 1 night in Jan 2018

2/10 Terrible

Karen

27 Dec 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unfortunately this hotel closed last month and I was not notified. I actually received a confirmation of my reservation a few days before my intended stay - when I arrived for my stay on Christmas night I learned that the hotel had closed.

Stayed 1 night in Dec 2017

2/10 Terrible

Verified traveller

8 Dec 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ferme

Hôtel fermé et placardé Rendu sur place pour rien Expedia à trouver un nouvel hôtel pour nous

Stayed 3 nights in Nov 2017

8/10 Good

TJ, North Georgia

20 Nov 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location

Good location, continental breakfast included in price. Front desk receptionist was friendly. No complaints. Worth the money.

Stayed 1 night in Nov 2017

2/10 Terrible

Michelle, New York

20 Nov 2017

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Worst hotel I've stayed in

It was a terrible experience. As a Travel Agent who has stayed in hotels from 3 Stars to 5 Stars I've never had a stay as unviting as this hotel. I was part of a group so we booked about 5-6 rooms. To start, the card the get into our rooms didn't work, the maintence guy had to escort us to our rooms and let us in manually, the entire just had a gloomy setting, there were no wash clothes in the rooms, we were told there were no clean ones so we had to call the second day to get some. Venting machines weren't working, hotel shuttle wasn't working so we had to keep calling ubers. BreKfast was just done wrapped sandwiches which I passed on. We were told there was an issue with the kitchen. Lobby and breakfast area was cold...no heat

Stayed 1 night in Nov 2017

6/10 Okay

Yuriy

19 Nov 2017

Liked: Cleanliness, staff & service

My stay was ok, though I was constantly harassed by little flies in my room. I killed about 15 of them for my 3 day stay. I do not know where they were coming from. Otherwise this hotel is ok, pretty quiet and close to interstate highway.

Stayed 3 nights in Nov 2017

2/10 Terrible

SP, New York

19 Nov 2017

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Don't stay here

When I arrived at the first room that I was given I was surprised to find the door ajar. When I went in the lights were on, the bed was rumpled and the toilet was running as if someone had just flushed and exited the room. I went back to the front desk and alerted them and was assigned a new room. In the new room, the fitted sheet did not seem to fit and was raised up on one side. Strings were hanging out of the mattress and the fabric covering on the side of the mattress appeared loose. As I pulled on it I discovered that it was not sewn down or secured to the mattress at all and that the springs of the mattress were visible and protruding. When I went to shower in the morning I found that the shampoo bottle was only half full, as if I had been given the left overs from another patron.

Stayed 1 night in Nov 2017

4/10 Poor

Leslie

18 Nov 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Find another hotel

Not well maintained, not clean. Carpet was torn, rooms extremely small, no exhaust fan in bathroom. On site bar/restaurant closed, yet still shows on website. Just not a nice hotel.

Stayed 1 night in Nov 2017

4/10 Poor

karen

15 Nov 2017

Liked: Cleanliness

Disliked: Staff & service

Was expecting better for BW.

Was expecting better.... I booked this BW primarily for the indoor pool and location. Indoor pool was out of service. Had no view from the window in my room. Window blocked most the way up and had little natural light. Did not get our wake up call the next day. Requested a quiet room away from noise and traffic....got a room with loud humming in the morning. Not sure what that was. Did not feel like a BW brand to me. Disappointed. Would go with a cheaper hotel next time.

Stayed 1 night in Nov 2017

8/10 Good

Megan

14 Nov 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2017

6/10 Okay

Becc, NY

13 Nov 2017

Liked: Cleanliness, staff & service, room comfort

Nice place to stay

Very friendly staff and accommodating. Room was clean, and comfortable.

Stayed 2 nights in Nov 2017

4/10 Poor

Aaron

13 Nov 2017

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

The hotel wasn't really clean. Hallways were very dirty and old.

Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

13 Nov 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel is clean, service is nice, I only put 4 because they didn't open a bar for Saturday night.

Stayed 1 night in Nov 2017

4/10 Poor

Verified traveller

13 Nov 2017

Liked: Staff & service

Disliked: Room comfort

I reserved a room with 2 queen beds for 2 adult 2 children and my room was changed to a 1 queen bed with a cot. The CSR was nice to put us in a king bed but it was still not what I reserved!

Stayed 1 night in Nov 2017

4/10 Poor

Verified traveller

12 Nov 2017

Disliked: Cleanliness, property conditions & facilities, room comfort

Don't let the pictures fool you.

Advertised pool but when we arrived pool was closed for the two days we were there. Pictures show clean and nice looking hotel. The hotel is dingy. Went to take showers and there werent any wash cloths. They brought us the floor mat cloths and said "we are really f-ing up" Didn't stay the 2nd day.

Stayed 1 night in Nov 2017

2/10 Terrible

Verified traveller

12 Nov 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Property has been sold and is closing. Upkeep looked it.

Stayed 1 night in Nov 2017

8/10 Good

E D

11 Nov 2017

Liked: Cleanliness, staff & service, room comfort

Good

Good service, good breakfast!

Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

11 Nov 2017

Liked: Cleanliness, staff & service, room comfort

Decent

Not bad needs to be upgraded stuff showing its age , overall good hotel for the price

Stayed 1 night in Nov 2017

10/10 Excellent

ANTONIO

6 Nov 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Needs a little upgrade.

Needs a little upgrade, beds and pillows, but all in all a good stay. Breakfast was good.

Stayed 1 night in Nov 2017

6/10 Okay

Darlene, Wall Township, NJ

6 Nov 2017

Disliked: Cleanliness, room comfort

Location is close to the campus at UAlbany

The front desk did discount my room. My mattress had a valley in the middle which made sleeping difficult. Makeup was on the bed sheets & the bathroom sink was loose.

Stayed 1 night in Nov 2017

6/10 Okay

Dave, New Hampshire

6 Nov 2017

Liked: Cleanliness, staff & service

Close to Cityline Grill.

Went to see a morning shows live broadcast. Everything was fine. Nothing fancy, had a fridge and Microwave. For the price it was a great value. Staff were all very friendly and polite. The pool is older but clean. The shower had plenty of hot water.

Stayed 2 nights in Nov 2017

10/10 Excellent

Eileen

6 Nov 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service received et on Linda at front conter.

Stayed 1 night in Oct 2017

2/10 Terrible

richard

30 Oct 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2017

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