Al Falah Hotels, Riyadh

"We stayed here during a very stressful time, as we had to leave Kuwait by land due to the situation in the region. On arrival, Safia and Abrar at reception were incredibly kind, professional, and helpful. They made us feel welcome and even arranged a late check-out, which we really appreciated. Unfortunately, after our flight was cancelled, we returned after midnight needing another room. The receptionist (Turky) offered us the same room at nearly three times the previous price. When I questioned it, his attitude became unfriendly and unhelpful, despite our difficult situation and traveling with a person with special needs. His comment that the previous staff were nice only because it was our “first stay” was very disappointing. On the positive side, the rooms were clean and comfortable, and the door staff and coffee service were excellent. Overall, a good hotel, but service consistency needs improvement. "

"Easy check in and check out, breakfast was great and very nice room. "

"I was very disappointed in the lack of customer service we received. I will not return to this hotel again. "

"Room was clean and well appointed, staff helpful. Great business hotel"

"The room was very clean and a very nice size "

"Absolutely fantastic "

"Staff "

"Amazing A+"

"The hotel is very clean and truly amazing. One of the best lobbies I’ve seen, with excellent facilities that really stand out. Overall, the common areas are impressive and well maintained. The only downside was that the room felt a bit used and could benefit from some updates. Still, a great stay overall."