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"The hotel is very well located for rail station, castle, gardens, market and Samurai district. All very walkable. Staff is very helpful and friendly. Luggage transfer system makes travelling easier. The hotel information on where to eat was helpful. Room was small, although expected. Good value for money."

"The in-room washer and dryer were incredibly convenient and made our stay much easier especially for a multi-day trip. The staff were outstanding: friendly, attentive, and always willing to help with anything we needed. The breakfast, however, was a bit underwhelming. The selection was fairly limited and didn’t offer much variety compared to what you might expect from a hotel of this level. That said, it wasn’t a major issue for us, as the rest of the experience more than made up for it. Overall, a very comfortable and well-run hotel with excellent service, and I would definitely stay here again."

"Every good except room not have enough space to open the suitcase "

"Friendly staff and nice room"

"My only significant problem was the laundry, which consisted of 4 or 5 small machines in a very small room with no table to put clothes on. The machines were combination washer-dryers, one of which had a "Broken" sign on it. Although the machine I used got the clothes clean, the drying phase was useless. I ran it through 3 drying cycles of 30 minutes each, but the clothes were still so damp that I had to drape them over the furniture in our room overnight."

"Good!!"

"The staff are very friendly and accommodating. The room is bigger than I expected.i very convenient location. It was well worth the stay."

"Good location, clean rooms, excellent public bath with good view of the city"

"The room was very comfortable, and had adequate space, though one bed was pushed against the wall. Lots of helpful amenities. There were various refreshments in the lounge through out the day, which was nice. The onsen is small, but fully equipped. My only complaint was that there was a very bright light on a motion sensor in the entryway, and there was no way to turn it off. If you got up in the night to use the sink or toilet it came on blinding you (and anyone else) in the room. We found a creative solution, but there should be a way to turn the motion sensor off. "