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"The room itself was nice and had a pleasant pool view, and the amenities were acceptable. However, the overall experience was disappointing mainly due to the staff. Most of the staff were extremely rude, unfriendly, and had very limited English, which made communication difficult. The food was also very poor — both the breakfast and the restaurants were well below expectations. Unfortunately, the service and dining experience significantly impacted what could have otherwise been a decent stay, specially for what it’s supposed to be a 4-star hotel."

"Gym advertised on-site has no weights - even though it is identified with a "weights" symbol on the door. The gym consists of 4 machines: two stationary bikes, a stair stepper, a treadmill, and resistance bands, and a heavy bag on the floor. Front desk Staff and manager waere patronizing when I was visibly agitated about attempting to resolve a problem on my own (which would have taken 30 seconds). Serious privacy breach occurred - staff entered room while I was napping and did not provide prior warning - sent a formal complaint to ACCOR which has not yet been addressed. Breakfast is pretty good, though offerings may vary and may not have a full selection early in the morning. Probably not worth pre-paying, pay in DHM on the spot instead. "

"Outstanding!! We absolutely loved our stay in such a wonderful boutique riad, in a fantastic location. Everything was perfect for a relaxing and enjoyable stay with my friend. Beautiful room, wonderful bars/ restaurants and friendly/ kind staff. We would love to stay again. "

"The reception was excellent and all staff were really friendly and helpful"

"The spa us rrlaxibg very friendly staff."

"Well maintained historical place in central-ish Nairobi."

"Great place to stay. Everything was with in walking distance. "

"Good stay for one night. Friendly staff. "

"A deep immersive cultural experience. "