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Reviews of Snowy Mountains Resort and Function Centre

3.5 out of 5
Snowy Mountains Resort and Function Centre
Snowy Mountains Highway, Adaminaby, NSW

Reviews

7.2

Good

Rating 10 - Excellent. 53 out of 224 reviews" "
Rating 8 - Good. 70 out of 224 reviews" "
Rating 6 - Okay. 65 out of 224 reviews" "
Rating 4 - Poor. 18 out of 224 reviews" "
Rating 2 - Terrible. 18 out of 224 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

louise

Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
A very run down property and none of the communal areas were operating. No safety chain on the room door. Lady who worked there was nice. Ok for price I suppose but it did feel dodgy.
Stayed 1 night in Jan 2024

6/10 Okay

DAVID

Travelled with partner
Disliked: Amenities
Property needs a Reno to relive its glory days and a microwave honestly what hotel doesn’t have a microwave!
Stayed 1 night in Jan 2024

6/10 Okay

Louise

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
In a great location for access to exploring the Snowy Mountains. Rooms and property facilities are due for some maintenace and updating. Nice and quite venue and friendly staff.
Stayed 1 night in Dec 2023

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Flooding to front concrete verandah even in light rain
Stayed 1 night in Dec 2023

2/10 Terrible

Stacey

Stayed 3 nights in Dec 2023

8/10 Good

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities
nice and roomy quiet room
Stayed 6 nights in Dec 2023

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service
Spacious, quiet
Stayed 1 night in Nov 2023

10/10 Excellent

Pamela

Stayed 1 night in Nov 2023

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the much larger room we had with the cooking facilities and the large bathroom. The room suited our requirements perfectly. Next time we are visiting Adaminaby we will be definitely staying here again and hopefully get the same room.
Stayed 2 nights in Nov 2023

8/10 Good

Irene

Liked: Cleanliness, staff & service, room comfort
Basic but clean
We arrived very late due to a detour On phoning the property to advise of this, the lady was extremesly helpful She left our room key in the door and turned on the heating for us Just fabulous after a horrendous drive through the mountains on a dark, foggy night pouring with rain. Lucky I asked about the restaurant though as it is closed for renovations as is the bar. There is a bowls club nearby. No wifi in the rooms, otherwise clean and comfortable. The bathroom sink is outside the bathroom
Stayed 2 nights in Sep 2022

8/10 Good

Esther

Travelled with family and small children
Liked: Cleanliness, staff & service
The staff were friendly, but the room that we booked in the picture was different from what we got. The heater stopped working at night which caused inconvenience for us. Bring your own cups and plates as there were none.
Stayed 2 nights in Sep 2022

8/10 Good

MUHAMMAD

Liked: Amenities
Property is okay but customer service could be a lot better. Staff were cooperative though. Room bit smelly due to pest maybe. Heating, fridge and playing area was the best. You can even play tennis, table tennis, many arcade games, pool, foosball etc. Loved the big chimney in the middle of big lounge of common area, and sofas. Make you feel in cosy home
Stayed 2 nights in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, warm and clean. Good sized rooms. About 40 min drive to Mt Selwyn
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service
The property was easy to locate and conveniently located. Staff were quite friendly. Breakfast and dinner is served in the restaurant attached to the reception. There's a small play and recreational area. Plenty of onsite parking. Room was specious and as advertised. Found a bit of rubbish under one of the bed which was a bit of a disappointment. Overall a decent place close to Selwyn to spend the night.
Stayed 1 night in Sep 2019
Response from c on 13 Sept 2019
Hi there, Thank you for your review, we are happy you enjoyed your stay! The team at Snowy Mountains Resort

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Restaurant and bar was closed, if we had known it was going to be closed we would have stayed somewhere else. Shower leaked badly. I had to ask for clean towels as the room was not serviced.
Stayed 3 nights in Aug 2019
Response from c on 8 Sept 2019
Hi we are sorry to hear this! we do not service the rooms but if you are staying quite a few days we do some housekeeping. During quiet times we can open gaming area and restaurant, we simply request you to pre book and let us know the time you would like dinner. Please let us know if there are any issues with rooms as we will happily move or upgrade you. The snowy team.

6/10 Okay

Verified traveller

Travelled with family
Excellent large communal area with a fireplace and amusement area.
Stayed 3 nights in Aug 2019
Response from c on 13 Sept 2019
Hi there, Thank you, we are happy you enjoyed your stay and look forward to seeing you again soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very Dated rooms and bathroom, common area didn't feel welcoming for the family.
Stayed 1 night in Aug 2019
Response from c on 13 Sept 2019
Hi there, We are sorry to hear that you didn't feel quite at home here. Please send us a message and let us know what we can improve on. We would love to see you again and give you a more positive experience!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty there was mould in the shower there was dirt and the bathroom the carpet wasn't clean it had a musty smell it just wasn't good
Stayed 2 nights in Aug 2019
Response from c on 13 Sept 2019
Hi there, We are sorry to hear of your experience here. Please in future let reception know and we can either re- clean or upgrade your room so you can enjoy your stay as much as possible.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Close to Selwyn snow resort. Needs a good facelift though.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food friendly staff and large kid friendly public area.
Stayed 1 night in Aug 2019
Response from c on 13 Sept 2019
Hi there, Thank you for your review. We are happy you enjoyed the food and entertainment area!

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
It was somewhere warm to stay near Mt Selwyn. It had enough beds.
Stayed 3 nights in Aug 2019
Response from c on 13 Sept 2019
Hi there, We are glad you enjoyed your stay and look forward to seeing you again.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We had no water for our showers. Hot or cold. Our heater did not work at all. I contacted reception and the owner told me to go outside of the property and reset the air con fuse myself. Keep in mind this is in the snowy mountains with no water to showers or not heating! I want a full refund. Completely devastated
Stayed 2 nights in Aug 2019
Response from c on 21 Aug 2019
Hi there, we are so sorry to read this! Please contact reception and we will rectify this. You should always have adequate heating and showers and we would gladly make sure of this. Please let us know who this was and contact reception at your earliest convenience.

6/10 Okay

John

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019
Response from c on 13 Sept 2019
Hi there, Thankyou for your review and we are happy you enjoyed your stay here! Please let us know in a message what you would like for next time to make your experience a 10/10

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Rooms were clean and bedding was really comfy but toilet didn't work properly and water pressure in shower was very erratic and sometimes non existent. Food was delicious from restaurant resembling good home cooking
Stayed 1 night in Aug 2019
Response from c on 13 Sept 2019
Hi there, We are glad you enjoyed your stay here and enjoyed the food! Please let us know what room you stayed in so we can have a look as we have not received any other complaints.We look forward to seeing you again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Its a basic hotel. However the room was warm, beds comfortable and pretty clean if a little run down. I appreciated the range of food for dinner (daughter could have pizza, i had delicious vegetarian Indian food).
Stayed 1 night in Aug 2019
Response from c on 13 Sept 2019
Hi there, We are happy hear that you had a good stay with us! We look forward to seeing you again!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
No signal on tv and heater on the wall wasnt working.
Stayed 1 night in Aug 2019
Response from c on 13 Sept 2019
Hi there, Please come to reception in future if you have any issues as all televisions are in working order as are the water radiators- they simply need to be turned on and our friendly reception staff are always more than happy to show you :)

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the friendly staff.location and the town has great facilities.
Stayed 2 nights in Jul 2019
Response from c on 13 Sept 2019
Hi Danny, Thank you for your review, we are happy you enjoyed your stay and look forward to seeing you again!

10/10 Excellent

Nicole, Maroubra

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The common area / games room was fantastic. Staff were very friendly and accommodating. The $5 espresso coffee..absolutely terrible! Tasted like milky water! Food was fairly average for the price. But would definitely stay there again.
Stayed 1 night in Jul 2019
Response from c on 26 July 2019
Hi Nicole, We are glad to hear you enjoyed your stay! Let us know next time you come how you like your coffee and we will accommodate :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from ct on 26 July 2019
Thank you, we are glad you enjoyed your stay.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from ct on 26 July 2019
Thank you, please let us know if there is anything you would like improved. We appreciate your feedback. The snowy mountains team

10/10 Excellent

Verified traveller

Stayed 4 nights in Jul 2019
Response from ct on 26 July 2019
Thank you, we are happy you enjoyed your stay. The snowy mountains team

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from c on 17 July 2019
hi there, we would like to know more feedback so we can improve our services to you. kind regards, snowy team

6/10 Okay

Jacqui, Sydney

Travelled with family and small children
Liked: Cleanliness, amenities
We were a little disappointed with our stay. Room was not ready when we turned up so we were given another room. Wifi is at main desk area only. Generally cold in main areas with staff always wearing parkas and having to ask them to put fire on. Website advertised kids movie nights but didn’t happen even though I asked. Tv was always on the footy channel. Room didn’t have a hairdryer which made showering difficult. Staff were drilling at bar area at 5pm on Saturday night so rather than wanting to curl up next to the fire after a day at the snow, we felt a little like being on a worksite. Plus side was that our room was clean and warm and freshly painted. Games room is good for the kids. Property in a good position and within walking distance to bowling club.
Stayed 3 nights in Jul 2019
Response from C on 15 July 2019
Hi Jacqui, We apologise that your room was not ready upon arrival. We put you in another identical room in order to avoid a longer wait time. The fire is put on every night, sometimes customers ask for it to be put on early which we always accommodate. Unfortunately we only have one TV in the lounge area and the vast majority of people asked for the football so we had to make some compromise. All rooms should have a hairdryer, if you do not have one or need help locating one, we are happy to help. The works that were being done were done for approximately half an hour and were obligatory. We are happy you liked your room and enjoyed the kids gaming area.

6/10 Okay

Fred, Quenbeyan

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Better value than the other alternatives in Adaminaby
Stayed 1 night in Jun 2019
Response from c on 17 July 2019
thank you, could you provide more feedback as to what would have made your stay better? thank you the snowy team

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Didn’t seem that friendly and welcoming, although no one was rude to us. It feels like a place that needs some love.
Stayed 1 night in Jun 2019

8/10 Good

Alysha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Great location around 30mins from Selwyn snow fields. Clean and comfy great little hotel!
Stayed 2 nights in Jun 2019
Response from c on 20 June 2019
Thank you Alysha, we are so happy to hear you enjoyed your stay!

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
It bore no relationship to what was advertised. If we hadn’t paid we would have looked elsewhere. We will not return
Stayed 1 night in Mar 2019
Response from c on 13 Sept 2019
Hi there, We are sorry to hear that you did not have a pleasant stay. if you can send us a private message and let us know which room you were in and waht you would like for next time we would be more than happy to accommodate :)

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little dated, but a good place to stay in this small town.
Stayed 1 night in Mar 2019
Response from c on 13 Sept 2019
Hi there, Thank you for your review we are happy you enjoyed your stay!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Ok,not a resort any more...............................
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
We stayed at this motel for a jumping off point for a visit to the Yarrangobilly Caves. The room was clean and functional. The A/C worked well in keeping the room cool on a hot summer day. Apparently there's only free wifi in their restaurant - which isn't open in summer. We didn't have much interaction with the staff, other than picking up the key on arrival. In fact, the office was closed in the morning - but the tradesmen renovating on the pool were able to answer out questions. It seemed like the motel was partly mothballed awaiting the ski season.
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Goods shower good bed, floors needed cleaning and benches plus close to pub
Stayed 1 night in Dec 2018
Response from c on 13 Sept 2019
Hi there, Thank you for your review. If in future more cleaning needs to be done please let our friendly staff know straight away :)

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was disappointed the receptionist couldn’t find our booking at first but that was because at 2pm she still didn’t know what day it was The room doors were open we walked into our room to find the outside table ashtray full of cigarette butts The bathroom old and could have been cleaned better The furnishings old and unpleasant The room overall wasn’t great. We were very disappointed doesn’t cost much to throw a coat of paint to freshen the place up
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018

6/10 Okay

Rosalind Janet

Liked: Staff & service
Disliked: Cleanliness
Coffee cups were dirty. A very basic room in a quiet little rural town.
Stayed 1 night in Nov 2018

8/10 Good

Dennis, Sydney

Liked: Cleanliness, staff & service, room comfort
Comfortable rooms, but grounds need some maintenance to present the property properly. Also check in staff were not aware that the room was paid for via Wotif.
Stayed 1 night in Nov 2018

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed here several times. Always friendly, very clean, good-size room, comfortable bed
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
Restaurant serves nothing but some frozen pre-packed stale stuff of no quality.
Stayed 2 nights in Sep 2018

8/10 Good

Queenofnarnia, Byron Bay, NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
simple well priced accomodation. i think we stayed in the older appartments but still very clean and adequate and a great location to enjoy Mt Selwyn snow and the beautiful surrounds. Very friendly and helpful manager.
Stayed 2 nights in Sep 2018

4/10 Poor

Brad

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2018