Suite, 1 Bedroom, Jetted Tub | Balcony
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Reviews of Ocean Promenade Hotel

2.5 out of 5
Ocean Promenade Hotel
15611 Marine Dr, White Rock, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 869 out of 1400 reviews" "
Rating 8 - Good. 370 out of 1400 reviews" "
Rating 6 - Okay. 110 out of 1400 reviews" "
Rating 4 - Poor. 35 out of 1400 reviews" "
Rating 2 - Terrible. 16 out of 1400 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ahmad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Apr 2024

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and large. Close to water. Not many dining options near by (at least not after 8 pm)
Stayed 2 nights in Apr 2024

8/10 Good

Sandi

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location. Only reason not 5 stars is the hotel is located close to train tracks and trains ran through the night. Pretty quiet with all windows closed though. Beautiful scenic location with tranquility that comes with being at the ocean.
Stayed 1 night in Apr 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Pukar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the most beautiful places I have ever stayed . Nice sea view rooms and amazing customer service staff.
Stayed 1 night in Apr 2024
Response from OPH on 23 Apr 2024
Dear Pukar,Thank you for choosing Ocean Promenade Hotel! We are so happy to hear that you enjoyed your stay with us and we look forward to having you again soon!

10/10 Excellent

Diana R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience. Stayed for 3 nights, comfortable, at the east end of the main drag in White rock along Marine Drive.
Stayed 3 nights in Apr 2024
Response from OPH on 23 Apr 2024
Dear Diana,Thank you for choosing Ocean Promenade Hotel! We are so happy to hear that you enjoyed your stay with us and we look forward to having you again soon!

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was near the beach, and street parking was available when I stayed. The room was big and clean. Would stay there again.
Stayed 1 night in Apr 2024
Response from OPH on 23 Apr 2024
Dear Catherine,Thank you for choosing Ocean Promenade Hotel! We are so happy to hear that you enjoyed your stay with us and we look forward to having you again soon!

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this amazing small hotel. Friendly staff, the hotel is immaculate, and very quiet. We stayed in a Junior suite that had a view of the ocean, and the patio is wonderful. Across the street from the water, and an easy walk to the Pier, the shops and restaurants along the oceanfront .
Stayed 2 nights in Apr 2024
Response from OPH on 23 Apr 2024
Dear Leslie,Thank you for choosing Ocean Promenade Hotel! We are so happy to hear that you enjoyed your stay with us and we look forward to having you again soon!

4/10 Poor

Ruth

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The rooms are spacious. That’s the only good. The bad: there are trains that pass directly in front of hotel ALL night long, along with the crossing bell for the duration of train passing, and the windows/patio doors are not high quality to dampen the sound. (Many Condos have better sound dampening windows, so it is possible). The bed literally shook from the train. Room was not cleaned very well, especially the bathroom shower and toilet. Desk staff was not helpful or even at least understanding about train noise issue.
Stayed 2 nights in Apr 2024
Response from OPH on 23 Apr 2024
Dear Ruth,Thank you for providing feedback. As we strive to ensure each and every guest has a positive experience at the Ocean Promenade Hotel, we sincerely apologize if your recent stay was not up to your satisfaction. Please reach out to us via email so we can further look into your concerns. We look forward to hearing from you.

10/10 Excellent

Eugene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good overnight stay.
Stayed 1 night in Apr 2024
Response from OPH on 23 Apr 2024
Dear Eugene,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

8/10 Good

Roberta

Liked: Cleanliness, staff & service
Great location if you like to walk along the ocean. Rooms were basic but comfortable. Finley cafe made great muffins for breakfast. Staff were friendly and very efficient.
Stayed 3 nights in Apr 2024
Response from OPH on 23 Apr 2024
Dear Roberta,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

10/10 Excellent

Derek, Kelowna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient when visiting friends / family in White Rock and South Surrey!
Stayed 3 nights in Apr 2024
Response from OPH on 23 Apr 2024
Dear Derek,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

10/10 Excellent

serge

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at this hotel. We recommend it.
Stayed 4 nights in Apr 2024
Response from OPH on 23 Apr 2024
Dear Serge,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

8/10 Good

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom a bit small. But a great place to stay.
Stayed 2 nights in Apr 2024
Response from OPH on 23 Apr 2024
Dear Bonnie,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here when we are in the are.
Stayed 1 night in Apr 2024
Response from OPH on 23 Apr 2024
Dear Anthony,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

10/10 Excellent

Heinz

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 1 night in Apr 2024
Response from OPH on 23 Apr 2024
Dear John,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location of this property is excellent, short walk to the pier. Lot's of quaint restaurants and stores in the area. The room was large, balcony very big. Oceanview and fireplace. If I had one cimplaint it would be I didn’t read in any reviews that it is directly across the street from a train. Which goes through every 3 hours. Some vibrations and noise if you're a light sleeper. I also never like when a hotel charges for parking, which is an extra $30 per night.
Stayed 1 night in Apr 2024
Response from OPH on 23 Apr 2024
Dear Janet,Thank you for choosing Ocean Promenade Hotel! We are so happy to hear that you enjoyed your stay with us and we look forward to having you again soon!

8/10 Good

Chantelle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The reason for the low review is due to water pressure. The shower and shower/ bath combination was very poor pressure. The rain we ger has more pressure. Its disappointing when you feel dirty and when it takes a long time to get shampoo out of your long hair.
Stayed 1 night in Apr 2024
Response from OPH on 23 Apr 2024
Dear Chantelle,Thank you for taking your time to leave a review! We appreciate feedback and hope that you enjoyed your stay at Ocean Promenade Hotel. We look forward to having you stay with us in the future.

10/10 Excellent

Keri

Stayed 2 nights in Apr 2024

8/10 Good

Shari

Travelled with partner
Liked: Amenities
Very happy with the stay. Cleanliness was top notch. Only complaint was the patio for room next door was directly outside our room window. Thankfully no one was out there but if there had been then they could’ve looked directly in our room and noise may have been an issue. We would stay again but would want a different room.
Stayed 1 night in Apr 2024
Response from OPH on 23 Apr 2024
Dear Shari,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

10/10 Excellent

Annie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, very nice room
Stayed 1 night in Apr 2024
Response from OPH on 23 Apr 2024
Dear Annie,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

10/10 Excellent

James

Travelled with partner
Everything was easy...was a very clean place...love the coffee shop being right out front with great staff everywhere...Parking was ok...glad we had small car...price a little steep for parking on hotel property...but i guess that's Whiterock.
Stayed 7 nights in Mar 2024
Response from OPH on 23 Apr 2024
Dear James,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Shubhdeep

Stayed 1 night in Apr 2024

8/10 Good

Alysha

Liked: Cleanliness, staff & service
Upon check-in we were upgraded to a suite. This included a balcony with ocean view and a full sized kitchen. Staff were very friendly.
Stayed 3 nights in Mar 2024
Response from OPH on 23 Apr 2024
Dear Alysha,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

10/10 Excellent

Sophia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking is convient and a spacious. The view and location dont get better!
Stayed 1 night in Mar 2024
Response from OPH on 23 Apr 2024
Dear Sophia,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

10/10 Excellent

delores, Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean view from Balcony. Sounds of occasional train was also fun to hear. Jacuzzi tub with ocean view in the room we had was a treat. Everything you need for a long stay as well.
Stayed 2 nights in Mar 2024
Response from OPH on 23 Apr 2024
Dear Delores,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay!
Stayed 1 night in Mar 2024
Response from OPH on 23 Apr 2024
Dear Andrew,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
It was in a great area. Hair in the bathtub and noise toilet
Stayed 4 nights in Mar 2024
Response from OPH on 23 Apr 2024
Dear Kevin,Thank you for taking your time to leave a review! We appreciate feedback and hope that you enjoyed your stay at Ocean Promenade Hotel. We look forward to having you stay with us in the future.

10/10 Excellent

Lynne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the ocean, comfortable beds, large sitting area and jetted tubs in the room. Relaxing!
Stayed 2 nights in Mar 2024
Response from OPH on 23 Apr 2024
Dear Lynne,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

6/10 Okay

Thi Thanh Thuy, Vancouver

Travelled with family
Disliked: Cleanliness, amenities
The room doesn't clean , smell heavy-duty
Stayed 1 night in Mar 2024
Response from OPH on 23 Apr 2024
Dear Thi Thanh Thuy,Thank you for taking your time to leave a review! We appreciate feedback and hope that you enjoyed your stay at Ocean Promenade Hotel. We look forward to having you stay with us in the future.

6/10 Okay

Adriaan

Travelled with partner
Liked: Cleanliness
Staff seemed a bit “robotic”, didn’t ask how my day was going or even how my stay was. Chose this location for a mini staycation for my girlfriend and I. Might come back at another time.
Stayed 1 night in Mar 2024
Response from OPH on 23 Apr 2024
Dear Adriaan,Thank you for taking your time to leave a review! We appreciate feedback and hope that you enjoyed your stay at Ocean Promenade Hotel. We look forward to having you stay with us in the future.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hidden Gem! All around great!
Stayed 1 night in Mar 2024
Response from OPH on 23 Apr 2024
Dear Steve,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

10/10 Excellent

Ghazaleh

Everything was perfect
Stayed 3 nights in Mar 2024
Response from OPH on 23 Apr 2024
Dear Ghazaleh,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was fairly small but lovely and clean. We didn’t like having our only window be in the balcony of our neighbours!
Stayed 1 night in Mar 2024
Response from OPH on 23 Apr 2024
Dear Angela,Thank you for taking your time to leave a review! We appreciate feedback and hope that you enjoyed your stay at Ocean Promenade Hotel. We look forward to having you stay with us in the future.

6/10 Okay

Nancy

Travelled with family, Travelled with partner
Disliked: Amenities, property conditions & facilities
Good location. Needs caulking and maintenance. Also so much bathroom floor space but nowhere to put anything. Clothes set on the floor and no holder for anything in shower. Floors were dirty. No plug bedside. It’s decent but could be so much more. And secure the parkade. Get a working fob reader.
Stayed 2 nights in Mar 2024
Response from OPH on 23 Apr 2024
Dear Nancy,Thank you for taking your time to leave a review! We appreciate feedback and hope that you enjoyed your stay at Ocean Promenade Hotel. We look forward to having you stay with us in the future.

10/10 Excellent

Don, Parksville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located on the beach in white rock. On busy road but onsite secure parking available. Trains kind of noisy but to be expected. Great room and the staff were all very pleasant and helpful.
Stayed 2 nights in Mar 2024
Response from OPH on 23 Apr 2024
Dear Don,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My third stay and quickly becoming one of my favorites while traveling for work. Parking can be a bit of a concern, but the hotel has underground parking for a fee.
Stayed 3 nights in Mar 2024
Response from OPH on 23 Apr 2024
Dear Angela,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

10/10 Excellent

Kenneth

Stayed 1 night in Mar 2024

10/10 Excellent

mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, great room ,epic location
Stayed 2 nights in Mar 2024
Response from OPH on 23 Apr 2024
Dear Mike,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

8/10 Good

SHANNON

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed a pretty sunset and morning walk to the pier. We had a nice dinner at the Washington Ave Grill.
Stayed 1 night in Mar 2024
Response from OPH on 23 Apr 2024
Dear Shannon,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

6/10 Okay

Izabela

Travelled with family and small children
Basic
Stayed 3 nights in Mar 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Paper thin walls between rooms. Got waken up by the couple next door and we could hear every word! Other than that (and shampoo that left orange dye on my hands), it was clean and comfortable, and the staff helpful when our tv wasn’t properly hooked up.
Stayed 1 night in Mar 2024
Response from OPH on 23 Apr 2024
Dear Michelle,Thank you for taking your time to leave a review! We appreciate feedback and hope that you enjoyed your stay at Ocean Promenade Hotel. We look forward to having you stay with us in the future.

10/10 Excellent

Amandeep

Stayed 1 night in Mar 2024

6/10 Okay

Izabela

Travelled with family and small children
Great basic hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything.View was amazing and staff are great!..best place to stay in White Rock and surrounding area.Great value.I would highly recommend this place.
Stayed 2 nights in Mar 2024
Response from OPH on 23 Apr 2024
Dear John,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

10/10 Excellent

Joan, Kamloops

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, reasonably priced
Stayed 2 nights in Mar 2024
Response from OPH on 23 Apr 2024
Dear Joan,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

10/10 Excellent

Helene, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
While White Rock is usually a summer destination, it was a wonderful break in March to wake up and see water just across the street from this lovely hotel. The room was spacious, with a kitchen, and the bathroom had a shower stall and bathtub and was comfortable. The staff were great.
Stayed 1 night in Mar 2024
Response from OPH on 23 Apr 2024
Dear Helene,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very good for the price. I have stayed here several times. The staff are very courteous and the rooms very nice.
Stayed 2 nights in Mar 2024
Response from OPH on 23 Apr 2024
Dear David,Thank you for taking your time to leave such a wonderful review! We are thrilled that you enjoyed your stay at Ocean Promenade Hotel and we look forward to having you stay with us in the future.