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Reviews of Cherry Tree Inn & Suites

2.5 out of 5
Cherry Tree Inn & Suites
2345 US 31 N, Traverse City, MI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 679 out of 1001 reviews" "
Rating 8 - Good. 228 out of 1001 reviews" "
Rating 6 - Okay. 62 out of 1001 reviews" "
Rating 4 - Poor. 19 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel! We were here for club sports event and I am pretty sure it was sold out. However, the staff was extremely friendly and accommodating, it was very clean, and it was the perfect place to relax. Tge kids had plenty to do between playing in the bay, volleyball, playing in the sand, and numerous places to eat within walking distance. The room was very modern, spacious, has a kitchen, and the beds were very comfortable. I would highly recommend this hotel and hope to return myself at some point!
Stayed 2 nights in May 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptionally friendly and helpful. The space and setup of the beach and common areas inside the inn were lovely.
Stayed 2 nights in May 2024

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, easy access. Walkable beach area with firepits and chairs. Nice staff!
Stayed 4 nights in May 2024

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in was smooth. The young lady at the front desk was friendly ,welcoming and professional. Our room was clean, well furnished and new looking. The view of the Bay was beautiful. The indoor pool and jacuzzi were perfect. The breakfast had both hot and cold offerings that were fresh and above average. Laura, the attendant was so helpful and brought a morning smile every day. The entire property was clean and well maintained. All the staff we encountered were welcoming. Overall this was the best hotel stay we’ve had in years.
Stayed 2 nights in May 2024
Response from Cherry Tree Team on 17 May 2024
We are thrilled to see that you had a fantastic stay with us and that you were impressed with the overall quality of our hotel. Your review means a lot to us and we will continue to work hard to ensure that every guest has an outstanding experience with us. Thank you for your feedback and we hope to see you again soon.

10/10 Excellent

steven, peoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Cherry Tree Team on 14 May 2024
We are thrilled to receive your positive feedback and are delighted to hear that you had a memorable stay with us. Thank you for choosing to stay with us and we look forward to welcoming you back on your next visit to the area.

2/10 Terrible

lynn

Disliked: Property conditions & facilities
Expedia botched reservation. Instead of a two-day it was one night causing extra cost and confusion. Disappointing in expedia
Stayed 1 night in May 2024
Response from Cherry Tree Team on 7 May 2024
We are so sorry that Expedia messed up your reservation. We hope that this doesn't deter you from staying at The Cherry Tree Inn & Suites in the future.

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and nice place. Easy to get to. They offer a free shuttle to downtown and casino.
Stayed 1 night in Apr 2024
Response from Cherry Tree Team on 7 May 2024
We are delighted to hear that you had a pleasant stay with us and that our hotel met your expectations. We are so glad that you choose to use our complimentary Cherry Tree Shuttle! Thank you for sharing your experience and we look forward to welcoming you back in the future.

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Cherry Tree Team on 7 May 2024
Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you enjoyed your stay with us and that our team was able to provide you with exceptional service. We hope to have the pleasure of welcoming you back soon.

8/10 Good

Richard

Stayed 2 nights in Apr 2024

10/10 Excellent

Tom

Travelled with family
Liked: Staff & service, property conditions & facilities
Great location and indoor pool. Terrific views of the Bay are available.
Stayed 2 nights in Apr 2024
Response from Cherry Tree Team on 7 May 2024
We are thrilled to see that you had a fantastic stay with us and that you were impressed with the overall quality of our hotel. Your review means a lot to us and we will continue to work hard to ensure that every guest has an outstanding experience with us. Thank you for your feedback and we hope to see you again soon.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was heated and nice and warm! Everyone was very welcoming and helpful
Stayed 1 night in Apr 2024
Response from Cherry Tree Team on 7 May 2024
It is wonderful to hear that you had a pleasant stay at our hotel and that you enjoyed the amenities and services that we offer. We are grateful for your kind words and look forward to welcoming you back in the near future.

10/10 Excellent

Jaclyn

Stayed 4 nights in Apr 2024
Response from Cherry Tree Team on 17 May 2024
We are thrilled to receive your positive feedback and are delighted to hear that you had a memorable stay with us. Thank you for choosing to stay with us and we look forward to welcoming you back on your next visit to the area.

8/10 Good

BhavnaExpedia

Stayed 1 night in Apr 2024
Response from Cherry Tree Team on 14 May 2024
Your feedback is greatly appreciated and we are pleased to know that you enjoyed your stay with us. We will continue to strive to exceed our guests' expectations and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to 75
Stayed 1 night in Apr 2024
Response from Cherry Tree Team on 11 Apr 2024
Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you enjoyed your stay with us and that our team was able to provide you with exceptional service. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and nice. The pool and hot tub were great. Breakfast was excellent!!!
Stayed 4 nights in Apr 2024
Response from Cherry Tree Team on 11 Apr 2024
We are thrilled to see that you had a fantastic stay with us and that you were impressed with the overall quality of our hotel. Your review means a lot to us and we will continue to work hard to ensure that every guest has an outstanding experience with us. Thank you for your feedback and we hope to see you again soon.

8/10 Good

Juanita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute little get away on the water. Enjoyed the provided breakfast, heated indoor pool and hot tub. Area is a decent distance from downtown TC and wineries. Didn’t use the shuttle to the casino because I was with my kids but will next time. Definitely would stay here again.
Stayed 2 nights in Mar 2024
Response from Cherry Tree Team on 5 Apr 2024
It is wonderful to hear that you had a pleasant stay at our hotel and that you enjoyed the amenities and services that we offer. We are grateful for your kind words and look forward to welcoming you back in the near future.

8/10 Good

Joshua

Stayed 2 nights in Mar 2024
Response from Cherry Tree Inn Social Media Team on 27 Apr 2024
Hi Josh!Thank you for your review of the hotel! We appreciate you staying with us and look forward to seeing you again soon!

10/10 Excellent

Jessina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay the staff was kind and you can tell they care about the guests. Breakfast had many options and fresh cookies in the lobby. It is kinda hard to get in/ out of the parking lot but overall a great stay
Stayed 2 nights in Mar 2024
Response from Cherry Tree Team on 5 Apr 2024
We are delighted to hear that you had a pleasant stay with us and that our hotel met your expectations. Thank you for sharing your experience and we look forward to welcoming you back in the future.

10/10 Excellent

Vickee, Ormond Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very efficient and kind. The room was was appointed and comfortable. I didn't like the fact the light on the balcony stayed on all night....it kept me awake. I am used to complete darkness.
Stayed 1 night in Mar 2024
Response from Cherry Tree Team on 5 Apr 2024
Your feedback is greatly appreciated and we are pleased to know that you enjoyed your stay with us. We will continue to strive to exceed our guests' expectations and we hope to have the pleasure of welcoming you back soon. I'm sorry the lights on the building kept you up. They are on for the safety of all our guests if they are outside at night.

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Clean, quiet and well kept up. Breakfast was great and the staff was friendly and very helpful. We will definitely stay here the next time we're in Traverse City.
Stayed 1 night in Mar 2024
Response from Cherry Tree Team on 4 Apr 2024
We are thrilled to see that you had a fantastic stay with us and that you were impressed with the overall quality of our hotel. Your review means a lot to us and we will continue to work hard to ensure that every guest has an outstanding experience with us. Thank you for your feedback and we hope to see you again soon.

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cherry Tree Inn has one of the best staffs! Every employee from the front desk staff, maintenance crew and house keeping workers were beyond nice and friendly! The continental breakfast has a great variety. The rooms are very nice and extremely spacious. I will most definitely be recommending this hotel to everyone!! And I will also stay again with my own family!
Stayed 2 nights in Mar 2024
Response from Cherry Tree Team on 5 Apr 2024
We are delighted to read that you had a wonderful time during your stay with us and that you found our hotel to be a great choice. Your kind words about our staff are greatly appreciated and we will be sure to pass on your compliments to them. Thank you for choosing to stay with us and we look forward to your next visit.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Loved the 24/7 coffee/tea area in the lobby. Excellent breakfast. Beautiful view of the water.
Stayed 3 nights in Mar 2024
Response from Cherry Tree Inn and Suites on 31 Mar 2024
Thank you for spending some time with us! We're so glad you enjoyed your stay and we look forward to hosting you in the future!

10/10 Excellent

Carol

Stayed 2 nights in Oct 2023
Response from Cherry Tree Team on 17 Apr 2024
We are delighted to hear that you had a pleasant stay with us and that our hotel met your expectations. Thank you for sharing your experience and we look forward to welcoming you back in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Cherry Tree Team on 22 Mar 2024
Your feedback is greatly appreciated and we are pleased to know that you enjoyed your stay with us. We will continue to strive to exceed our guests' expectations and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and they has huge chocolate chip cookies there when we arrived.
Stayed 2 nights in Mar 2024
Response from Cherry Tree Team on 20 Mar 2024
Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you enjoyed your stay with us and that our team was able to provide you with exceptional service. We hope to have the pleasure of welcoming you back soon. Everyone loves the chocolate chip cookies at check in!

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cherry Tree Team on 20 Mar 2024
Thank you for sharing your wonderful experience with us. We are thrilled that you found our hotel to be comfortable and that you enjoyed the level of service provided by our team. It was a pleasure having you as our guest and we hope to see you again soon.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
We like it
Stayed 2 nights in Mar 2024
Response from Cherry Tree Team on 12 Mar 2024
We are delighted to hear that you had a pleasant stay with us and that our hotel met your expectations. Thank you for sharing your experience and we look forward to welcoming you back in the future.

10/10 Excellent

Alexandria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Friendly staff, nice beds, good breakfast, easy check in/out.
Stayed 3 nights in Mar 2024
Response from Cherry Tree Team on 8 Mar 2024
Your feedback is greatly appreciated and we are pleased to know that you enjoyed your stay with us. We will continue to strive to exceed our guests' expectations and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Mohamad

Liked: Cleanliness
Great hotel and staff
Stayed 1 night in Mar 2024
Response from Cherry Tree Team on 7 Mar 2024
We are delighted to hear that you had a pleasant stay with us and that our hotel met your expectations. Thank you for sharing your experience and we look forward to welcoming you back in the future.

8/10 Good

Julie

Stayed 1 night in Feb 2024
Response from Cherry Tree Team on 20 Mar 2024
We are delighted to hear that you had a pleasant stay with us and that our hotel met your expectations. Thank you for sharing your experience and we look forward to welcoming you back in the future.

10/10 Excellent

Gloria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s was nice, clean, workers polite, very comfortable and VERY KID FRIENDLY.
Stayed 2 nights in Feb 2024
Response from Cherry Tree Team on 28 Feb 2024
It is wonderful to hear that you had a pleasant stay at our hotel and that you enjoyed the amenities and services that we offer. We are grateful for your kind words and look forward to welcoming you back in the near future. We are for sure geared toward a family friendly resort!

10/10 Excellent

Marilynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
…
Stayed 1 night in Feb 2024
Response from Cherry Tree Team on 15 Feb 2024
We are delighted to hear that you had a pleasant stay with us and that our hotel met your expectations. Thank you for sharing your experience and we look forward to welcoming you back in the future.

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple Trip
Everything was fabulous, but bring your own pillow.
Stayed 2 nights in Feb 2024
Response from Cherry Tree Team on 14 Feb 2024
Your feedback is greatly appreciated and we are pleased to know that you enjoyed your stay with us. I have noted the comfortability of the pillows although everyone's preferences are different. We will continue to strive to exceed our guests' expectations and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a great stay. The staff were very friendly. The room was comfortable. Our only dilemma came our second night when someone above us decided to blast music until around 1am. I used the texting feature for assistance and i was instructed i would've been better assisted if i called the front desk. Either way we plan on going back. The view is breathtaking.
Stayed 2 nights in Feb 2024
Response from Cherry Tree Team on 14 Feb 2024
We are thrilled to see that you had a fantastic stay with us and that you were impressed with the overall quality of our hotel. Your review means a lot to us and we will continue to work hard to ensure that every guest has an outstanding experience with us. We sincerely apologize for the noise issue & that we weren't able to resolve that promptly. Thank you for your feedback and we hope to see you again soon.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cherry Tree Team on 14 Feb 2024
We are delighted to hear that you had a pleasant stay with us and that our hotel met your expectations. Thank you for sharing your experience and we look forward to welcoming you back in the future.

10/10 Excellent

Tammy, Ithaca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cherry Tree Suites is a beautiful get a way. Very friendly staff and big chocolate chip cookies when you check in! We loved the breakfast, big room with view of the bay, the indoor pool and hot tub. We will be staying here again.
Stayed 2 nights in Feb 2024
Response from Cherry Tree Team on 6 Feb 2024
We are delighted to hear that you had a pleasant stay with us and that our hotel met your expectations. The chocolate chip cookies are the best with a view you can't beat! Thank you for sharing your experience and we look forward to welcoming you back in the future.

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay at Cherry Tree Inn and Suites. Our room and the facility were very clean. The staff was very cheery and helpful. Our breakfast was delicious and we enjoyed the friendliness and enthusiasm of our server. She ensured our dining experience was perfect each morning!
Stayed 2 nights in Jan 2024
Response from Cherry Tree Team on 6 Feb 2024
Your feedback is greatly appreciated and we are pleased to know that you enjoyed your stay with us. We will continue to strive to exceed our guests' expectations and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cherry Tree Team on 31 Jan 2024
Thank you for sharing your wonderful experience with us. We are thrilled that you found our hotel to be comfortable and that you enjoyed the level of service provided by our team. It was a pleasure having you as our guest and we hope to see you again soon.

8/10 Good

Rita

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Cherry Tree Team on 23 Jan 2024
It is wonderful to hear that you had a pleasant stay at our hotel and that you enjoyed the amenities and services that we offer. We are grateful for your kind words and look forward to welcoming you back in the near future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Cherry Tree Team on 23 Jan 2024
Your feedback is greatly appreciated and we are pleased to know that you enjoyed your stay with us. We will continue to strive to exceed our guests' expectations and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Karen Walton

Travelled with family
Liked: Amenities
Loud neighbors.. but staff was incredibly helpful
Stayed 1 night in Jan 2024
Response from Cherry Tree Team on 23 Jan 2024
Regarding the noise issue you mentioned, we apologize for the disturbance caused. We strive to maintain a peaceful environment for all our guests and I hope that we were able to stop the issue once you discussed it with us. We do our best to kindly remind all guests about quiet hours & address any issues as they occur.

10/10 Excellent

kamron, Dewitt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times and always feel comfortable and relaxed. The rooms are not immaculate or brand new, but clean and comfy. The gym was a bit disappointing, but most people don't come here for that. (It was way to hot in there, it's cramped, and limited in options.) However... the lobby it freshly updated, the coffee is good, and the breakfast is great. The options are good, and the service is amazing. The lady running the breakfast makes the whole experience at the Cherry Tree worth writing this review. (I believe her name is Lori or Lora) She made us feel welcome and cared for!
Stayed 3 nights in Jan 2024
Response from Cherry Tree Team on 23 Jan 2024
Thank you for sharing your wonderful experience with us. We are thrilled that you found our hotel to be comfortable and that you enjoyed the level of service provided by our team. We hope to in the future update the gym to exceed guests expectations. It was a pleasure having you as our guest and we hope to see you again soon.

10/10 Excellent

james

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were excellent. The bay view from the 5th floor was beautiful. Hot breakfast was pretty good.
Stayed 2 nights in Jan 2024
Response from Cherry Tree Team on 23 Jan 2024
Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you enjoyed your stay with us and that our team was able to provide you with exceptional service. We hope to have the pleasure of welcoming you back soon with another top floor view that is hard to beat!

10/10 Excellent

Justin

Stayed 2 nights in Jan 2024
Response from Cherry Tree Team on 23 Jan 2024
We are delighted to hear that you had a pleasant stay with us and that our hotel met your expectations. Thank you for sharing your experience and we look forward to welcoming you back in the future.

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely time here. Will definitely book again.
Response from Cherry Tree Team on 16 Jan 2024
Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you enjoyed your stay with us and that our team was able to provide you with exceptional service. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Cherry Tree Team on 9 Jan 2024
We are thrilled to receive your positive feedback and are delighted to hear that you had a memorable stay with us. Thank you for choosing to stay with us and we look forward to welcoming you back on your next visit to the area.

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cherry Tree Team on 9 Jan 2024
We are delighted to hear that you had a pleasant stay with us and that our hotel met your expectations. Thank you for sharing your experience and we look forward to welcoming you back in the future.

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprised by additional charge than I paid via Hotels.com.
Stayed 2 nights in Jan 2024
Response from Cherry Tree Team on 9 Jan 2024
We hope that you enjoyed your stay with us at The Cherry Tree! We do our best to up front & honest about the resort fee not being included on some third party reservations. It also should've been listed in the fine print of your confirmation email from Hotels.com. We hope that you choose to stay with us again here in Traverse City.

6/10 Okay

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we loved our stay! Upon arrival, the woman who checked us in went above and beyond in assuring that we would have the best accommodations. She was very helpful with all our questions and even took us on a tour of the possible rooms we could change our booking to in order to have a lake view suite. All of the options we saw were very nice and spacious. Every member of the staff was a pleasure to interact with and the room, view and area was everything we needed for our getaway. The only complaints we had were that the noise of people walking above us or opening/closing doors was a bit loud and on our first day, the hot water wasn't working. However after informing the staff, and shortly after my husband had finished his cold shower, it was fixed. Our last night the smoke detector went off in the lobby outside our door and the front desk didn't answer after multiple times trying to call from the room phone to see what was going on. I'm sure it was because they were busy, but it would've been nice to be in the loop. The only reason we knew everything was fine is because we went out to the lobby and happened to pass a staff member as they walked in with fire fighters. I don't know what happened, but nothing seemed to be urgently wrong. All things considered though, the good definitely outweighed the bad and we enjoyed our stay.
Stayed 2 nights in Dec 2023
Response from Cherry Tree Team on 3 Jan 2024
Thank you for taking the time to share your feedback regarding your recent stay at our three-star hotel. We sincerely apologize for any inconvenience you may have experienced during your visit. We value your feedback as it helps us improve our services for all our guests. Regarding the noise issue you mentioned, we apologize for the disturbance caused. We strive to maintain a peaceful environment for all our guests and will investigate the matter to ensure that such incidents are minimized in the future.

10/10 Excellent

thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great getaway for several days. Staff very Friendly and Laurs the Breakfast Lady provided excellent service. Great job.
Stayed 4 nights in Dec 2023
Response from Cherry Tree Team on 3 Jan 2024
We are delighted to read that you had a wonderful time during your stay with us and that you found our hotel to be a great choice. Your kind words about our staff are greatly appreciated and we will be sure to pass on your compliments to them. Thank you for choosing to stay with us and we look forward to your next visit.