"Great sheltered (public) beach,crowded but clean"
Many issues with check in, wrong room, key card wouldn't work x 3 attempts plus security trying. Balcony door wouldn't lock, over an hour to get into a room and get cribs (which were requested at booking), no hair dryer, mildew around sink and room smaller than booking. (As a HHonors member you'd think we would have gotten what we asked for or better). No orientation to facilities. Concierge tried to convince me three times the package I had delivered had not arrived ( even though ups confirmed delivery) Bellman was nice, restaurants are resort prices for sure! Everyone was nice to our kids, made us feel welcome (though all of the highchairs were broken...). Tough with kids because there is not much to walk to. Pretty much stuck eating at the hotel unless you have a car. Pools are clean, towels are abundant and most of the time not crowded- but DJ on weekend made the shallow pool unsuitable for families. CASINO IS CLOSED. This is why we booked- had a sitter and wanted some adult time, we were not notified it would be closing -- and it closed the day we arrived!!!! Poor decision on the hotels part not to notify. Beware- they closed the bridge to Ashford Ave for events and wouldnt let anyone pass. It was two hours to get around the other way. I travel a lot. Ive had good and bad exoeriences, but the lack of trying to make up for the mustakes and shotcomings was astonishing. Will not stay again unless the hotel compensates us fir lost value. will update if happens
The hotel is nice with access to the Isla Verde beach; close to restaurants, pharmacies, supermarkets and many other services. The food and braveges are expensive inside the hotel. Pools are nice. Even when everything looks clean, the hotel requires a refurbish including rooms and recreational areas. Most of the hotel staff is helpful, there's always an outlayer which service is not the best.
Since the minute we checked in, till the moment we checked out we were treated beyond well. The lady at the front desk Sandra was amazing with tips and advices for places to visit and explore. She really was helpful and treated us like family. Location is kind of sketchy but we were "wowed" once we got to the hotel. We took the 3 bed suite and we felt at home with the amenities inside. Very spacious, clean and fully stocked kitchen. Thank you all for the great first time experience in PR. Def coming back to Ciqala next time we are visiting PR
I'm a single female who stayed at this hotel in July by myself and every one of the staff members whr excellent. It looks just like it's pictures They wr all very helpful and the fact they speak English was a plus. The hotel was very clean and is in the perfect location minutes alway from the beach, restaurants, Walgreens, you can even walk to Walmart & the 99 cent store. I walked the area day and night alone & never felt unsafe. The hotel is on the bus line &it was only 75 cent to catch bus 53 to old San Juan. The only down side is that it can be a little loud so bring ear plugs if you are a lite sleeper & breakfast is muffins & bagels. All & all I would definitely recommend me them to friends and hands down all the staff deserve a raise...excellent,excellent,excellent
Landed at 4 AM so this was a great option as it sits adjacent to Terminal D. Good transition hotel in or out of San Juan but would not stay here unless I was departing very, very early or arriving very, very late. Breakfast offered was more than adequate.
Traveller from Atlanta, GA
Our award winning BEST WESTERN San Juan Airport Hotel is the only hotel located at the airport, just steps from the American …More
Wanted to stay in an affordable & non-commercila hotel in old San Juan after our cruise & Hotel Milano fit the bill perfectly. The Punto de Vista restaurant on the roof (not owned by the hotel) was an unexpected surprize!
Traveller from Twin Cities, MN
Affordable upscale hotel centrally located within walking distance of Old San Juan s many tourist attractions and the cruise …More
San Juan is the capital of Puerto Rico, and its cultural hub. Half of the island’s population lives in the greater metropolitan area, and most visitors enter here as well. Old San Juan, with its cobblestone streets and old colonial architecture, lies on a small island connected to the mainland by bridges; it is guarded by 16th and 17th century forts, now World Heritage sites open to the public.