8/10 Good
Brian
Travelled with partner
1 May 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we had a great stay. The staff were all super friendly and knowledgeable about Old San Juan. From the moment we checked in until we checked out, every request (within reason) was met. Smaller details like a free umbrella, and complimentary chocolates really made us feel valued as customers. The hotel is beautiful and well decorated with a vibrant courtyard and bright yellow walls.
The rooftop pool area was also very clean and inviting with service and plenty of towels and water. The gym (located on the rooftop) was pretty small and cramped, but again, clean and maintained.
Now for the not so great parts… our room was NOISY both outside and in the hallways. There were times at night where you could hear people in the hallways or entering their rooms as though they were in the room with you. The street facing the front of the hotel was blocked to car traffic, but the perpendicular street (facing one wall of our corner room) was very loud. We heard protesters, church services, people yelling, loud cars, trash pick up, and loud music at all times during the day and evening (especially the weekend) up until 10:30 pm or so. It kept us up late some nights, so be wary that you will likely not be sleeping in most days. I don’t put that fully on the hotel and to their credit they offered free ear plugs.
We also attempted to rent the free bikes and they were pretty beat up and the tires were flat and needed to be pumped.
Brian
Stayed 4 nights in Apr 2024