Seasonal outdoor pool, pool umbrellas, pool loungers

Reviews of NH Roma Villa Carpegna

4 out of 5
NH Roma Villa Carpegna
Via Pio IV, 6, Rome, RM

Reviews

8.0

Very good

Rating 10 - Excellent. 177 out of 547 reviews" "
Rating 8 - Good. 235 out of 547 reviews" "
Rating 6 - Okay. 93 out of 547 reviews" "
Rating 4 - Poor. 24 out of 547 reviews" "
Rating 2 - Terrible. 18 out of 547 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Hae Yoon, ALPHARETTA

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor condition and need new carpet on hallway
Stayed 2 nights in Sep 2023
Response from Ainhoa Perez on 8 Nov 2023
Dear Yoon,Thank you for taking your time to write us a review.We apologize for any inconvenience you may had. we want to let you know that we took note of everything you said and we are fixing the carpet issue on the hallway.We hope that you come again in the future so we can provide you a better experience.A big greeting from all our staff.

8/10 Good

Ting, Syosset

Travelled with family, Business traveller
Liked: Staff & service, amenities
The hotel is a bit dated but not bad. Breakfast was very nice with good selections and fresh food. The location is a bit inconvenient. We didn’t use public transportation so it is 2-3 miles to walk into the Center of the City. The front staff are very nice and helpful in getting hotels and answer questions. It is worth mentioning a great neighborhood restaurant, Risky Point Pub! We really enjoyed our dinner there.
Stayed 3 nights in Sep 2023
Response from Ainhoa Perez on 8 Nov 2023
Dear Ting,Thank you for your kind words and for letting us know how your experience went.We are happy to know that the breakfast was of your liking, such as the treatment from part of our team.The location of the hotel may be a little far from the center, but this provide tranquility while being in Rome.We hope you enjoyed your trip and we look forward to welcome you again in the future.Warm regards.

10/10 Excellent

Ronen

Liked: Cleanliness, staff & service, property conditions & facilities
Pool, AC, Big rooms, Free Parking
Stayed 1 night in Jul 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Wonderful end to our little tour of Italy. Such a beautiful hotel. Little out of the way, but we found the Uber taxi's quite reasonable (€18-23). The bed was so comfortable, the room was fragranced like a spa. Staff were so helpful. The pool was amazing and much needed in the heat. Breakfast choice excellent. Nice resaurants and cafes within 5-10 min walk.
Stayed 3 nights in Jul 2023

8/10 Good

moises

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 3 nights in Jul 2023

8/10 Good

Mark

Stayed 2 nights in Jul 2023

10/10 Excellent

Nilay, JERSEY CITY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is near Vatican but not very near the other attractions. We used electric scooters and taxies to go back and forth to the hotel. Great place to stay if you have your own car.
Stayed 3 nights in Jun 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really friendly.
Stayed 4 nights in Jun 2023

8/10 Good

Yaridelis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service of the staff.
Stayed 1 night in Jun 2023

4/10 Poor

Valdis

Disliked: Cleanliness, property conditions & facilities
Upon arrival not friendly at the front desk at all. Said internet was unavailable due to a tower being down, found out that was not true. No internet connection for our 4 days. The breakfast staff was great, and the breakfast had a good selection of choices. Truly the breakfast manager and staff made up some room from a flat out 1 out of 10. Thanks to them I would rate at 3, All 3 to the breakfast staff.

10/10 Excellent

Jhemilet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fancy hotel with great amenities, I’ll recommend it
Stayed 2 nights in Apr 2023

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and kind staff. Concierge Giuseppe was exceptional. Room was super clean, nice deep tub for bathing and shower. Nice patio area for relaxing. Great breakfast buffet for 13 euros/day. Would stay again!
Stayed 3 nights in Apr 2023

6/10 Okay

Chelsea

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
We paid for a queen bed and twin bed, but the twin bed was literally a cot that was rolled in the room. Not even a fitted sheet. The shower head was weak and the shower didn’t have a door, so it was a pretty cold shower experience even when the water was hot. Staff was friendly and the grounds were well kept.
Stayed 8 nights in Apr 2023

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accommodating. Hotel was clean.
Stayed 1 night in Apr 2023

10/10 Excellent

E Gisela

Stayed 1 night in Apr 2023

8/10 Good

LUTHER

Travelled with family
Liked: Cleanliness, property conditions & facilities
Everything was great!
Stayed 4 nights in Apr 2023

10/10 Excellent

Khanh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean Convenient but not in the tourist zone
Stayed 1 night in Apr 2023

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient and the breakfast is excellent.
Stayed 5 nights in Nov 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service
Desk staff and restaurant staff were excellent.
Stayed 2 nights in Aug 2022

8/10 Good

Monica

Travelled with partner
Liked: Property conditions & facilities
Very clean and friendly staff, nice pool. But air conditioning was poor as could only keep it at 26C when 43c outside and restaurant service was very slow due to lack of staff. Also nothing around area as but centrally located
Stayed 1 night in Aug 2022

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great. They recommended a restaurant that was absolutely amazing. They helped contact one of our tours when I couldn't get through. Breakfast is lovely-a wide selection of food. The neighborhood is quiet. Room was the perfect size for 2 people to share.
Stayed 2 nights in Jun 2022

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff
Nice hotel with very friendly and helpful staff. We had a family room, it was a good size and the facilities were good. Only criticism I would have is that there was not alot of storage space in the wardrobe.
Stayed 2 nights in Jun 2022

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible check-in experience and awful bed
I’ve stayed at this property before and was recently reminded The staff make it absolutely impossible to relax, be comfortable & enjoy your stay. check-in: I booked (and paid extra) for a “superior room w/extra bed” meaning a double bed + twin bed, or 3 twin beds. However when I checked in the man gave me a tiny room with only two twin beds, insisting this is their “superior room” and since I’m from America I must not understand what a superior room means in Italy. Forget that 1+1 does not equal 3, I was gaslit by this man who insisted he gave me what I paid for and my ignorance as an Americana (I’m actually from Switzerland, and used to live in Rome, but I let him go on with this narrative) I don’t understand European hotel rooms. I said fine I’ll stay in this tiny room but lower my rate accordingly since you didn’t give me what I paid for. He then told me we’re all humans and I can speak to him nicer and not get upset. Wait what? I just want to sleep in a double bed that I booked. So then he compromised and put me in an “XXL” family room (since you know, Americani like everything big) which was like a depressing dormitory with cots. My bed smelled like it had been sprayed with cleaner rather than washing the sheets. There was no mattress topper, pillows smelled like sweat, the bathroom ceiling was water damaged, it was like a 2-star room. I was so exhausted & didn’t want to argue with that man further I stayed there but checked out early the next morning never to return.
Stayed 1 night in Apr 2022

10/10 Excellent

Eyal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking excellent free parking close to center
Free flet parking in the hotel site very rear to find in rome. Walk half hour to rome center or 5 min by taxi. Hotel service is good and clean. Breakfast, dinner and bar. Recommend if you need parking in rome
Stayed 3 nights in Apr 2022

10/10 Excellent

Hee Jin

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location of this hotel since it is located outside the busy, city center of Rome. We were able to relax and decompress after a long day of tour.
Stayed 3 nights in Aug 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Poor
Service was disappointing, cleanliness wasn’t proper and breakfast service was slow and sufficient, with average quality of products (uht milk, bad coffee, etc.). The only very good thing was the bed. Full stop.
Stayed 2 nights in Sep 2020

10/10 Excellent

juliana mabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Beautiful, modern and cozy place!!! Really enjoyed my stay!
Stayed 1 night in Sep 2020
Response from Giuseppe on 24 Sept 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and great hotel for business
We had the suite at the hotel. It was lovely and very comfortable. The free wifi was slow and not adequate, but paying a bit more we got a faster one and it was ok. People were lovely. Missing the room service, but the guys in the kirchen cook for us what we wanted to eat. Parking was good, as it has a covered garage and the swimming pool looked good although we didn't use it. So, all and all great stay.
Stayed 4 nights in Aug 2020
Response from Giuseppe on 24 Sept 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dinesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and nice friendly hotel.
Stayed 1 night in Aug 2020
Response from Giuseppe on 24 Sept 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2020
Response from Giuseppe on 24 Sept 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

OSCAR ENRIQUE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Moustafa Awad on 29 Jan 2020
Dear Oscar, thanks for your opinion about your stay. We hope to see you soon as our guest. Best Regards Moustafa Awad General Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel has strategic location, oasis in hectic city and close to Vatican. Rooms are comfortable and specious,very kind staff. Great breakfast. Wellness would be a welcomed feature as in winter pool is closed.
Stayed 2 nights in Jan 2020
Response from Moustafa Awad on 29 Jan 2020
Dear Anonymous, thanks for your opinion about your stay with us! We hope to see you soon as our guest! Best Regards Moustafa Awad General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Everything good good service clean good Friendly staff
Stayed 1 night in Nov 2019
Response from Moustafa Awad - General Manager on 8 Nov 2019
Dear Guest, We are grateful to you for the kind words expended in favor of our NH Villa Carpegna! They make us especially happy because they mean that we have succeeded in making you feel at home and at ease: our main goals. In a special way then we are positively impressed by your appreciation of our staff, the soul of our structure. With the hope of having you soon, once again, our welcome guest, A very cordial greeting

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Moustafa Awad - General Manager on 8 Nov 2019
Dear Guest, it makes us so proud to have received such a score from you, the highest available! It makes us understand that you have spent special time in our company, appreciating all our famous services of excellence. We therefore hope that you will come back soon to visit us, to offer them to you, unchanged, once again; until then, A very cordial greeting

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay before our cruise. Room was spacious, breakfast was fantastic, staff was helpful. A little off the beaten path but meeting point for our bus ride to the cruise terminal which was great.
Stayed 3 nights in Oct 2019
Response from Moustafa Awad - General Manager on 8 Nov 2019
Dear Guest, What an enthusiastic review: heartfelt thanks! Similar statements of esteem motivate us further to make the NH experience of all our guests truly special and memorable. We are pleased that three of our greatest strengths - rooms, breakfast, and staff - you have enjoyed so much, and we certainly take the opportunity to invite you to spend your next Roman stay with us, once again, as our most welcome guest . In the meantime, Very cordially

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Moustafa Awad - General Manager on 8 Nov 2019
Dear Guest, thanks for the 4 stars you wanted to give us! It makes us understand that you have been well during your Roman holiday spent with us and this can only make us proud. With the sincere wish to welcome you soon, the next time you return to the Eternal City, A kind regard

8/10 Good

Aaron

Liked: Staff & service, property conditions & facilities
the hotel we stayed at is an older one and definitely showing signs of age , carpet looked dirty but clean. bathroom grout lines show age but still clean. No power outlet beside the bed which now a days is a must with cpap and cell phone chargings used as alarm clocks , the hotel was accommodating with supplying a power bar so i could use my cpap unit. Very helpful front desk with supplying info on excursions and cabs.
Stayed 1 night in Oct 2019
Response from Moustafa Awad - General Manager on 8 Nov 2019
Dear Guest, thank you very much for the nice review! It is nice to know that you were good in our NH Villa Carpegna, and that our staff was able to quickly solve the problem of the electrical outlet and to provide you with accurate information on Rome. Furthermore, since the end of January, I have the pleasure to inform you that all our bedrooms will be completely renovated, with a welcoming and modern style. With the hope of still having the opportunity to host you in our facility, A very cordial greeting

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Sad pool was closed but rooms were very large and comfortable. Nice dining room. Highly recommend.
Stayed 1 night in Oct 2019
Response from Moustafa Awad - General Manager on 8 Nov 2019
Dear Guest, heartfelt thanks for the fantastic review! It makes us proud, motivating us a lot, to know that we have been able to make your holiday so pleasant. In particular we are happy to read that you appreciated our staff, friendly and always ready to help our esteemed guests. Inviting you to visit us soon, again, to offer you the NH quality you so enjoyed A very cordial greeting

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel
Stayed 2 nights in Oct 2019
Response from Moustafa Awad - General Manager on 23 Oct 2019
Dear John, heartfelt thanks for the excellent rating! We are proud that you enjoyed all our high quality services and we certainly take the opportunity to invite you to come back to stay with us when you organize your next Roman vacation; in the meantime, A very cordial greeting

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very polite and the room was a great size for a family of 3. It was a shame the pool wasn't open.
Stayed 4 nights in Oct 2019
Response from Moustafa Awad - General Manager on 23 Oct 2019
Dear Guest, We thank you for the positive evaluation of your stay with us! In particular it is nice to read that you liked our team of employees, whose synergistic work is the backbone of the quality experience that our structure is used to offer. Sorry for the swimming pool which, being outdoors, is only open during the summer; waiting to have you again our welcome guest, Kind regards

8/10 Good

Laura, Frederick MD

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disappointed that early check-in was requested and approved, but was not available upon arrival after an overnight flight. Room was adequate and comfortable. Breakfast buffet was pretty good.
Stayed 1 night in Oct 2019
Response from Moustafa Awad - General Manager on 23 Oct 2019
Dear Laura, thanks for the nice review! We are very happy that you found yourself well in your bedroom and that you enjoyed our American breakfast, overflowing of top quality products. On the other hand we are very sorry if you had to wait a while despite the early check-in; with the wish to have you still in the structure as our pleasant guest, A kind regard

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the room layout and quiet area. However the air conditioning was centrally operated giving you no control. The room was too hot.
Stayed 3 nights in Oct 2019
Response from Moustafa Awad - General Manager on 15 Oct 2019
Dear Guest, thank you for giving us such a high score! It means that we have managed to offer you a really very good vacation experience, and this makes us very proud. As for the air conditioning, we regret that you have found the bedroom too hot, but this is the minimum temperature set in all the rooms and the conditioner is controlled inside each room. Inviting you to come back soon to visit us, as our most welcome guest, Very cordially

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel. It is clean and nicely decorated. However, I was promised a bigger room on upper level when I booked the hotel. I paid extra for that. Looked like we got a standard room on the first floor
Stayed 1 night in Oct 2019
Response from Moustafa Awad - General Manager on 10 Oct 2019
Dear Guest, we are grateful for the positive vote you wanted to give us! In particular we are pleased that you enjoyed the cleanliness and the new modern furnishing of the hotel, both in the bedrooms and in the common areas. On the other hand we are sorry that you did not like our superior room, although it was on the first floor. Hoping that you can give us another chance to fully offer you our high quality services, and inviting you to try another of our superior rooms (always changeable with another - on request at our reception - in case you didn't like it), A cordial greeting

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and staff were very friendly. Hotel is abit far from everything but would stay there again. Disappointed the pool was closed but same everywhere in Rome just bad timing !!
Stayed 6 nights in Sep 2019
Response from Moustafa Awad - General Manager on 10 Oct 2019
Dear Guest, how nice to read that you have so much enjoyed your experience in our NH Villa Carpegna! Sorry for the closed pool but it is kept open, considering that it is outdoors, only in good summer weather. The hotel is distant, by bus, only 10-15 minutes from Saint Peter and the city center, while in the nearby square you can find restaurants and numerous shops. Then invite you to come back soon to visit us, as our most welcome guest, Very cordially

10/10 Excellent

Berta, Centennial CO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet hotel with very friendly and helpful staff.
Stayed 2 nights in Sep 2019
Response from Moustafa Awad - General Manager on 3 Oct 2019
Dear Berta, we are happy you enjoyed our hotel and our excellent services so much. In particular we are pleased to read that you liked the quiet place and surrounded by greenery together with our staff, thoughtful and always ready to help our esteemed guests. Guaranteeing the same beautiful experience the next time you come back to visit us (we hope soon!), A very cordial greeting

10/10 Excellent

Verified traveller

Travelled with partner
Great pool and restaurant. Helpful front desk staff
Stayed 1 night in Aug 2019
Response from Moustafa Awad - General Manager on 3 Oct 2019
Dear Guest, heartfelt thanks for the excellent evaluation! We are proud to have offered you a quality service that you have enjoyed so much: swimming pool, restaurant and staff are in fact three of our flagships. Inviting you to come back soon in our NH Villa Carpegna the next time you stay in the Eternal City, Very cordially

6/10 Okay

mahirah

Travelled with family
Disliked: Staff & service
poor service
Property was a bit far from the central area...service was poor.there we’r no bathroom slippers n no complimentary water bottles..when we asked in room dining for a bottle opener they said we are too busy sorry get ur bottle to the restaurant n we will open it n after that the guy simply hungup.we had the family suite with the balcony but unfortunately the balcony light wasn’t working when we called the reception they said sorry we are outta staff if u have a problem then change ur room maybe..it was a bad experience overall NH has a name but don’t knoe what happened to the staff it was our first n last experience at this property.
Stayed 2 nights in Sep 2019
Response from Moustafa Awad - General Manager on 30 Sept 2019
Dear Guest, Thank you for sharing your opinion about your vacation with us. We regret that not everything has lived up to your expectations and we hope you still want to give us another chance in the future to fully offer all our excellent services. In particular we regret that you have not found the bathroom slippers in the room, considering that it is a standard equipment (which in any case, all our guests are allowed to request directly from the reception). We also apologize for the electrical problem, but unfortunately you noticed it later, after our maintenance team ends their daily shift (an electrical problem that it would have surely solved the next morning). Obviously, finally, we apologize for the too direct response of our employee to your request to open the bottle of water in the room but at certain times of the day, given the large number of guests, it is really difficult for our staff to leave immediately the restaurant for small requests from the rooms. Inviting you to come back and visit us again, on the occasion of your next Roman holiday,  A kind regard

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely hotel excellent location 10 minute bus ride to the Vatican and a few more stops to the city centre over all a pleasant experience however be prepared to wait ages for the main attractions.
Stayed 6 nights in Sep 2019
Response from Moustafa Awad - General Manager on 27 Sept 2019
Dear Guest, thanks for the wonderful rating! It is nice for us to read that you appreciated our excellent services, and above all the strategic location of the hotel - secluded and surrounded by greenery and tranquility, but really very close to Saint Peter and the city center. With the hope of having you soon, once again, our esteemed guest, A very cordial greeting

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019
Response from Moustafa Awad - General Manager on 27 Sept 2019
Dear Guest, we thank you very much for the excellent score! We are extremely happy that you enjoyed your experience in our NH so much and we definitely invite you to visit us, as our very welcome guest, when you plan your next trip to Rome; in the meantime, Very cordially