Dear Julissa, thank you for being our guest and for posting your review.We are really very sorry to learn about the issue reported and we apologize for the inconvenience this might have caused. Rest assured that our team is always striving to make our guests feel welcome and look after at all times and we deeply regret that we have fallen short on this occasion.We hope we will have another opportunity to regain your trust on the occasion of a future visit.With kind regards.Laura BolzoniExecutive Office

Dear Wathsala, thank you for being our guest. We are really sorry to learn that the overall stay was not totally up to your expectations. As to your billing inquiries, please contact the hotel directly and we will be happy to email a copy of your check out receipt if not yet received. The authorization request taken at check in time is released automatically within up to three weeks after check out.We really hope we will have the pleasure of welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

Dear Laura,Thank you for being our guest and for posting your review. We are really sorry to learn about the issue with the rooms and apologize for the inconvenience caused by the room moves. We are also sorry that you received the impression that our team was unhelpful as they always strive to make our guests feel welcome and looked after at all times. We really hope we will have another opportunity to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

Dear Anthony, thank you so much for being our guest and for taking the time to post your review. We are happy to know that the overall stay was satisfactory and that you appreciated the convenience of our location and the restaurant services. We are sorry if the room temperature was not comfortable. All your comments have been noted and shared with the relevant management team in order to take the necessary corrective actions.Laura BolzoniExecutive Office

Dear Bertha, thank you for taking the time to share your comments on your stay with us. We are really happy to know that the overall experience has been satisfactory and look forward to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

Dear Teodorico, thank you for being our guest and for taking the time to post your review. We are glad to know that the overall experience has been satisfactory.We have taken note of your comments and look forward to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

Dear Bosco, thank you so much for being our guest and for posting your review. We do apologize for the issues reported and for the inconvenience these might have caused. All your comments have been shared with the relevant management team to make sure that corrective actions are taken where necessary.Looking forward to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

Dear Shant, thank you for being our guest. We are sorry to learn about the issue reported and for the inconvenience this might have caused. We do have alternative options to feather and it is always preferable to notify the hotel before arriving to have the room ready for you. However, if requested when in house, the housekeeping team would have done their best to meet your request and deliver a more comfortable stay for you. Looking forward to welcoming you back again soon.With kind regards.Laura BolzoniExecutive Office

Dear Guest, thank you for being our guest and for taking the time to post your review. We have carefully reviewed your comments and are glad that you appreciated the convenience of our location. Wi-Fi connection is available for free for all guests in the hotel public areas. Additionally, free in-room Wi-Fi is available for Hilton Honors members, subject to booking conditions.We really hope we will have the pleasure to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office