“Great Customer Service”

This was an emergency trip for a family illness. Under this stressful condition, the InterContinental was very helpful. Their customer service was fantastic. They helped with booking issues and adjustments, took my broken cell phone to see if it could be fixed and took care to get us bilingual taxi drivers. The hotel is in a beautiful location and on a less-used, but a beautful beach.

“great location and staff, fleeces you on all extras”

Fantastic location and great staff, but feelgood factor massively marred in hotel by fleecing on all extras like internet (incidentally wifi login avail in your room only); breakfast as well. Its the attitude that is really demoralising. Cheaper hotels give wifi for free (can there be any excuse at all for 7 UK pounds for 30 mins?), not everyone at a conference or hol has an expense account. I try for local, offsite, wifi but not avail in this location. I actively avoid expensive hotels for this reason, you feel that they just want your money (funny that).

“Nice view, poor services!”

Excelent view in front of a nice beach, good restaurant, but bad services. Poor internet connection and very expensive (U$D 20 per day and it doesn´t work), they didn´t have the reservation into the system and took 2 days fixed it up. You need to compain all the time to get things done. It is close to Copacabana and Leblon, but the traffic is terribe. I would never come back to this hotel.

“Over priced and run down hotel”

Run down room and exterior. Only decent place was the pool. Most of the hotel staff spoke only Portuguese.

“Avoid”

Staff very unhelpful. Hotel facilities rundown. Definitely overpriced.

“Over priced and undervalued.”

We went to 3 Intercontinentals in 3 countries on this trip. The one in Rio was the worst! This is 'maybe' holiday inn standard. It was upgraded maybe a couple centuries ago and the rooms where pathetic.