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"It was as expected and the location is quite and the customer service is top notch."

"All our pre-arrival requests were met. Staff readily available.."

"Such a great stay. Staff were very friendly, room is modern and while like all Japanese hotel rooms it's a bit smaller it still is large enough. Location is right next to the stairs from Kitahama Subway Station (make sure to take exit 3 so you don't go walk around in circles like I did when I arrived.) In addition to the general items you get a token for a free drink each day in the lounge area from 3-10pm and you can check out by machine if no additional costs. A great place and will definitely consider booking again when next in Osaka."

"Absolutely loved this property! It’s a very unique experience with the hot springs and how you are able to walk around the hotel without shoes. The atmosphere of the hotel was also very relaxing and the rooms were very quiet. They have many amenities for guests such as massage chairs, coffee machine, and yakult/ice cream after hot spring baths. I recommend getting the additional breakfast buffet. They have such a variety of foods and even freshly fried tempura! I honestly didn’t even have to eat lunch during the day with how full I was from breakfast, haha. I will say, some of the amenities get really crowded towards the evening. Which is to be expected (especially traveling in the springtime), but it disappointed me a little. Felt like I had to fight to get a chance on the massage chairs or use the free washing machines. But it can’t be helped. It is a very popular hotel with foreign visitors. If you’re a bit more shy about the hot springs, I recommend waking up around 5 AM for a bath. Barely anyone there and it helps wake you up. Overall, I enjoyed this experience! If you’re ok with a bit busier of a hotel, then I definitely recommend. "

"We were upgraded to the top floor upon our regular room being unavailable last minute due to some renovations or something. Gorgeous balcony and corner views, despite the building not being very tall compared to the towers nearby. Location is decent with a few options for subway access nearby, but could be better, as Dotonbori and other spots are still quite a walk away. "

"Beautiful hotel and spacious room. Will definitely stay at this hotel again next time we visit Osaka. "

"Exceptional and magnificent hotel. A bit far from the livelier districts but easily accessible since it's located in front of a major avenue full of taxis."

"Very nice room.very close to Kyoto Station.fantastic value"

"The staff were friendly and helpful. They helped us store our luggage before check-in time Excellent location, near Dotonbori and Shinsaibashi Shopping Street. The lounge access with free drinks and snacks from 3pm- 9pm daily"