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Reviews of Mariposa Inn & Suites

3 out of 5
Mariposa Inn & Suites
1386 Munras Avenue, Monterey, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 465 out of 1155 reviews" "
Rating 8 - Good. 333 out of 1155 reviews" "
Rating 6 - Okay. 212 out of 1155 reviews" "
Rating 4 - Poor. 90 out of 1155 reviews" "
Rating 2 - Terrible. 55 out of 1155 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Wayne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to Disneyland you could smell Mickey Mouse’s farts
Stayed 1 night in Mar 2024

10/10 Excellent

Marco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and good locations for the plans we had
Stayed 2 nights in May 2024
Response from Customer Care Team on 10 May 2024
Dear Marco, thank you for letting us know you had a great stay at Mariposa Inn and Suites. We're glad our property and location worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Kind regards,Customer Care TeamMariposa Inn and Suites

6/10 Okay

Sarah

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
It was ok, nothing great. On a noisy road, very small rooms. The front desk gal was less than friendly or helpful (one of them, the other was very cordial). Apparently you’re not allowed to sit outside after 9pm on a Friday night, therefore, you can’t enjoy the fire pits, etc (which you have to ask for assurance to use, and there isn’t always someone there to do this). All in all, for the price, I should have stayed at the Hyatt FOR THE SAME PRICE!! Upside, it was pretty clean, and the foliage on the grounds is very pretty.
Stayed 2 nights in May 2024
Response from Customer Care Team on 10 May 2024
Dear Sarah, thank you for taking the time to share your recent experience with us. We're sorry to hear that your stay fell short of your expectations. We apologize for any inconvenience caused by the noise from the road and the size of the rooms. Your feedback regarding the demeanor of our front desk staff is concerning, and we will address this internally to ensure that all guests receive friendly and helpful service at all times. Regarding the restrictions on outdoor seating after 9 pm, we understand your disappointment and will review our policies to ensure they are communicated clearly to our guests. We appreciate your kind words about the cleanliness of our property and the beauty of our grounds. Your feedback is valuable to us as we continuously strive to improve, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Kind regards,Customer Care TeamMariposa Inn and Suites

8/10 Good

Pam

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Well equipped room but fan on air conditioner / heater very noisy.
Stayed 1 night in May 2024
Response from Mario on 8 May 2024
Pam, We appreciate all the feedback. Thanks again for letting us know.

10/10 Excellent

Ammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good 👍
Stayed 1 night in May 2024
Response from Mario on 8 May 2024
We appreciate the feedback. Thanks again!

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and hot tub. Room was clean - loved the natural lighting. Room was quiet, in spite of being close to the road.
Stayed 2 nights in Apr 2024
Response from Mario on 7 May 2024
Courtney, We really appreciate all the feedback. Thanks again.

8/10 Good

Jairo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good stay
Stayed 2 nights in May 2024
Response from Mario on 6 May 2024
Thanks again.

6/10 Okay

Monica

Travelled with family and small children
Disliked: Cleanliness, amenities
The property was decent for sleeping and showering, which was all we needed it for. The room service is limited and per the notice in the room only available from 6am-11am. Our room looked like it was just surfaced cleaned. It was raining during our stay so we were unable to ultize the fire pit area or pool. Parking is also limited. The breakfast only consisted of pre-packaged cereal (coco puffs & raisin brand), bagels, bread, yogurt, pre-packaged oatmeal, pre-packaged muffins, and containers of milk, coffee and juices ( apple & cranberry).
Stayed 2 nights in May 2024
Response from Mario on 6 May 2024
Monica, We appreciate all the feedback. Thanks again for letting us know.

8/10 Good

Janna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty place
Stayed 1 night in Apr 2024
Response from Mario on 6 May 2024
Janna, We appreciate the feedback. Thanks again

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Had the loft room. Very clean. Nice outdoor seating areas. Pool and spa clean. Will stay again.
Stayed 1 night in May 2024
Response from Customer Care Team on 3 May 2024
Dear Sean, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Let us know the next time you're coming to Monterey so we can deliver an incredible Mariposa Inn and Suites guest experience!Kind regards,Customer Care TeamMariposa Inn and Suites

6/10 Okay

Lisa

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Upon arrival, the receptionist was very brusque and not very nice, people have bad days I know but it was a little disconcerting when you work in customer service. We specifically picked this hotel because it was pet friendly, and when I got there, I was told the suite I selected was the “only one that was not pet friendly”, in a condescending way. I had no idea and there was nothing on my Expedia choices to delineate which rooms were or were not pet friendly. I was put in a downgraded room, and not offered the price difference. I was there for my anniversary and wanted the better room, but I had no choice and the receptionist treated me as if I was the idiot that had made some kind of mistake. The new room was fine, but there were areas that were worn, see the pics of the chair and the sink. For $400 a night I expected more. The Property was dated and looked more like a motel. The breakfast was extremely lackluster- cereal, stale bagels, and overripe bananas. Wouldn’t recommend for the price, or the service.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 30 Apr 2024
Dear Lisa, we sincerely apologize for the less-than-ideal experience you encountered during your recent stay with us. It deeply saddens us to hear that we fell short of your expectations. Your feedback regarding our receptionist's unpleasant demeanor, the confusion surrounding pet-friendly accommodations, and the subsequent pricing discrepancy is duly noted, and we will address this issue with our staff to ensure it doesn't recur. We understand the significance of special occasions like anniversaries, and it's regrettable that we couldn't fulfill your preference for the suite. As for the condition of the room and the breakfast quality, we intend to take your comments seriously and assure you we will work diligently to make the necessary improvements by all means. Your satisfaction is paramount to us, and we hope to have the opportunity to welcome you back for a much-improved experience that genuinely reflects the standard of hospitality we aim to uphold.Kind regards,Customer Care TeamMariposa Inn and Suites

6/10 Okay

Samantha

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Care Team on 26 Apr 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

4/10 Poor

Roland, Marblehead

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures shown of the hotel must've been taken right after construction as my room was much more dated from what I saw online. When checking in, the front desk woman was somewhat cold and seemed like she didn't want to be bothered. The shower water was very messed up. Very tough to get water less than scalding hot. The worst part was the mold! There was a skylight that was elevated about 3-4 feet from the bathroom ceiling so naturally all steam would travel up there with nowhere to go. I would NEVER go back to this place.
Stayed 4 nights in Apr 2024
Response from Mario on 22 Apr 2024
Roland, We appreciate all the feed and we're sorry you were unhappy. Thanks again for letting us know

10/10 Excellent

Gail

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to everywhere that we needed to travel! Friendly staff and the mall nearby allowed us to not worry about having to travel too far out.
Stayed 3 nights in Apr 2024
Response from Mario on 22 Apr 2024
Gail, Thanks again.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property in a great location!
Stayed 2 nights in Apr 2024

10/10 Excellent

Liaoying

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Customer Care Team on 19 Apr 2024
Hey Liaoying, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Mariposa Inn and Suites!Kind regards,Customer Care TeamMariposa Inn and Suites

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mario on 17 Apr 2024
Allison, We appreciate all the feedback. Thanks again.

10/10 Excellent

Danica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again. Nice little place for an overnight trip.
Stayed 1 night in Apr 2024
Response from Mario on 15 Apr 2024
Danica, We appreciate all the feedback. Thanks again.

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Great place 👌
Stayed 2 nights in Mar 2024
Response from Mario on 15 Apr 2024
Alejandro, Thanks again.

8/10 Good

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mario on 11 Apr 2024
Savannah We appreciate the feedback. Thanks again

10/10 Excellent

Nick

Stayed 1 night in Feb 2024
Response from Mario on 11 Apr 2024
NIck, We appreciate the feedback. Thanks again.

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the robe and fire place!!
Stayed 1 night in Apr 2024
Response from Mario on 9 Apr 2024
Danielle, Thanks again!

10/10 Excellent

Roseann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice quiet property. Staff was very friendly. Shopping center within walking distance and close to the freeway!
Stayed 1 night in Apr 2024
Response from Mario on 9 Apr 2024
Roseann, We appreciate all the feedback. Thanks again.

8/10 Good

Abraao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 9 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

Sharlin

Disliked: Cleanliness
Response from Mario on 9 Apr 2024
Sharlin, We appreciate the feedback. Thanks again for letting us know

6/10 Okay

Jean

Travelled with family
Nothing unique- if your on a budget good location
Stayed 2 nights in Apr 2024
Response from Mario on 8 Apr 2024
Jean, We appreciate the feedback. Thanks again.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mario on 5 Apr 2024
Diana, We appreciate the feedback. Thanks again.

8/10 Good

Michael

Liked: Cleanliness, staff & service
Hotel had cozy atmosphere. Needs updating, heat coming from air conditioner made too much noise, refrigerator had high pitched sound which was annoying. Bathroom should be updated and breakfast variety was limited. Hot tub was nice, staff was courteous.
Stayed 2 nights in Mar 2024
Response from Mario on 2 Apr 2024
Michael, We appreciate all the feedback & we apologize for the things you mentioned. Thanks again for letting us know.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Mario on 2 Apr 2024
Maria, Thanks again.

10/10 Excellent

Thomanika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was pretty quiet.
Stayed 3 nights in Mar 2024
Response from Mario on 1 Apr 2024
We appreciate all the feedback. Thanks again

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mario on 1 Apr 2024
Raquel. Thanks again.

10/10 Excellent

Esperanza

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Mario on 28 Mar 2024
Esperanza, Thanks again!

10/10 Excellent

RAYMOND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Light breakfast included. Ample parking. Only negative was the shower rod wasn't fastened properly. It was impossible to close.
Stayed 3 nights in Mar 2024
Response from Mario on 27 Mar 2024
Raymond, We appreciate all the feedback. Thanks again.

8/10 Good

Jenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mariposa Inn is very clean and very cute, with lots of fun touches like sitting areas and swan towels around the pool. It's clear they have been working on giving it an updated boutique feel. The simple breakfast made traveling with the family much easier. My only complaint is the bedding— the pillows are horrible and there were no extra blankets in the room. That said, I would happily return, but bring my own pillows!
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 26 Mar 2024
Dear Jenna, thank you for your wonderful review and for choosing to stay with us at the Mariposa Inn. We're thrilled to hear that you enjoyed our clean and charming atmosphere, as well as the lovely additional touches around the pool area. We're continuously striving to create a boutique feel, and we're glad it resonated with you. However, we apologize for any inconvenience caused by the bedding. Your feedback is important to us, and we will certainly address this issue to ensure a more comfortable stay for our guests. We hope that our remaining facilities and services were up to the mark. Do not hesitate to let us know about any improvements we could bring to our establishment, as we are excited to serve you again for a fun vacation soon enough.Kind regards,Customer Care TeamMariposa Inn and Suites

6/10 Okay

Richard G

Travelled with family, Travelled with group
Small room. Only chair was a desk chair. Shower rod anchors were broken causing it to slant down. As a result the shower curtain slid down in the middle allowing the shower water to spray the bathroom floor at both ends of the tub.
Stayed 1 night in Mar 2024
Response from Mario on 21 Mar 2024
Richard, We appreciate the feedback & we apologize for the shower issue you mentioned. Thanks again for letting us know.

10/10 Excellent

Rajmeet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a cute and lively hotel in Monterey. The Inn was located in a great location and was a short drive to the California coast line and Big Sur national park as well as various food/grocery options. The Inn was so clean and decorated very nicely. There was also free breakfast which was a pleasant surprise. The staff were nice and accommodating which added positively to the overall experience.
Stayed 1 night in Mar 2024
Response from Mario on 19 Mar 2024
Rajmeet, We are glad to hear you enjoyed your stay with us. We really appreciate all the great feedback. Thanks again.

8/10 Good

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
The Wolfgang Puck coffee is the worst I've ever tasted. get rid of it!!! boring plain Folgers works
Stayed 1 night in Mar 2024
Response from Mario on 19 Mar 2024
Paige, We appreciate all the feedback. Thanks for letting us know.

6/10 Okay

Shubhra

Stayed 1 night in Mar 2024
Response from Mario on 19 Mar 2024
Shubhra, We appreciate the feedback. Thanks for letting us know.

8/10 Good

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose the Mariposa Inn as the reviews said the cleanliness and comfort were brilliant. We found this was the case. We loved the cleanliness, modern rooms, comfy beds and the fire. The pool area and garden were pleasant. Parking was good and location suited us. Breakfast was standard affair but good enough for us.
Stayed 2 nights in Mar 2024
Response from Mario on 15 Mar 2024
Nicola, We appreciate all the feedback. Thanks again.

10/10 Excellent

Favian

Stayed 1 night in Mar 2024
Response from Mario on 3 Apr 2024
Favian, Thanks again.

8/10 Good

Kelvin, San Ramon

Stayed 5 nights in Dec 2023
Response from Mario on 13 Mar 2024
We appreciate the feedback. Thanks again.

10/10 Excellent

Cherie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Mario on 11 Mar 2024
Cherie, Thanks again!

8/10 Good

Nihit

Liked: Staff & service, property conditions & facilities
Overall was ok..room was dusty
Stayed 1 night in Mar 2024
Response from Mario on 11 Mar 2024
We appreciate all the feedback. Thanks again.

10/10 Excellent

Janiel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Had the greatest experience at Marioposa inn. Suite was clean and loved the room. I truly enjoyed my stay and the breakfast was great good variety to choose from. Bagals, cream cheese, cereal, muffins. And I love the butterfly decor everywhere great place to stay.
Stayed 1 night in Mar 2024
Response from Mario on 11 Mar 2024
Janiel, We really appreciate all the feedback. Thanks again..

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness
Excellent location. Room was perfect. The fire place was an added touch foe the ambiance
Stayed 1 night in Mar 2024
Response from Mario on 11 Mar 2024
Courtney, Thanks again

6/10 Okay

Becky

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The doors were on the outside which none of the pictures showed. And the jacuzzi tub was run down, the outer layer was coming off and it had soap scum buildup. We didn’t even use the jacuzzi tub it looked so bad and that was why we had got the room in the first place. Also the bathroom door wouldn’t shut. Other than that it wasn’t bad. But was close to a Main Street and was noisy at night.
Stayed 1 night in Mar 2024
Response from Mario on 11 Mar 2024
Becky, We appreciate all the feedback & we apologize for the incovienses you mentioned. Thanks again for letting us know.

10/10 Excellent

Kati

Liked: Cleanliness, staff & service, property conditions & facilities
This was definitely a motel that has been cleaned up and updated. Most rooms doors are outside. We were very surprised at how nice our rooms were. Updated, had microwaves and a fridge. The continental breakfast was a good continental. The townhome room was great and my friends liked their standard king. $10 to fish hopper and aquarium(Uber) you can walk to Starbucks and Whole Foods. We plan to return
Stayed 2 nights in Mar 2024
Response from Mario on 5 Mar 2024
Kali, We appreciate all the feedback & we're glad to hear your enjoyed your stay,. Thanks again.

10/10 Excellent

Robert, Santa Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mario on 5 Mar 2024
Robert, Thanks again.

10/10 Excellent

Kevin

Travelled with partner
Nice property.
Stayed 2 nights in Mar 2024
Response from Mario on 4 Mar 2024
Kevin, Thanks again.

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here many times and never had any issues.
Stayed 1 night in Feb 2024
Response from Mario on 4 Mar 2024
Cecilia, We appreciate the feedback. Thanks again.