Exterior detail

Reviews of Quest Prahran

4 out of 5
Quest Prahran
9 Balmoral Street, South Yarra, VIC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 173 out of 295 reviews" "
Rating 8 - Good. 94 out of 295 reviews" "
Rating 6 - Okay. 19 out of 295 reviews" "
Rating 4 - Poor. 7 out of 295 reviews" "
Rating 2 - Terrible. 2 out of 295 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Mar 2024

10/10 Excellent

Angela

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Karen on 23 Feb 2024
Thank you for taking the time to leave us your feedback and letting us know you had a great experience. We really appreciate it.

2/10 Terrible

Elizabeth

Stayed 1 night in Dec 2023
Response from Karen on 23 Feb 2024
Thank you for stopping by to provide your feedback. We know you did not end up staying with us and that you wanted to cancel your booking despite it being inside the 48 cancellation time. As our staff member let you know, someone was of course welcome to stay with us that evening as you had the room booked. We are sorry you chose not to do that.

10/10 Excellent

martha

Stayed 1 night in Oct 2023

10/10 Excellent

Glenys

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Position Someone bouncing a ball in car park in the late evening
Stayed 1 night in Oct 2023
Response from Karen on 1 Nov 2023
Thank you for the 5 out of 5 score for your recent stay with us. We are pleased it was a good experience. Regarding a person bouncing a ball in the carpark, we do ask our guests to keep noise to a minimum after 9pm. If this happened after 9pm, we can only apologise now and hopefully if you stay with us again, you should feel free to call us on the after hours number so that we can address the issue for you. We wish you well with your future travels.

10/10 Excellent

Anthea

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Karen on 1 Nov 2023
Thank you for the 5 out of 5 review. It is great to know you had a positive experience during your stay with us. We hope to see you again soon.

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful local guides.
Stayed 1 night in Sep 2023
Response from Karen on 29 Sept 2023
Thank you so much for taking the time to leave us a review. We are so pleased our wonderful team could help you navigate our excellent local area. We hope to see you again soon.

10/10 Excellent

Mark, Mount Waverley

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay for a weekend
Stayed 1 night in Jul 2023
Response from Karen on 26 July 2023
Thank you for taking the time to provide us with your feedback. With our proximity to all things inherently Melbourne, we are so pleased you had a great weekend stay! We hope to see you again soon.

10/10 Excellent

Sally

Liked: Cleanliness, amenities, property conditions & facilities
The staff at the property were great. Very helpful. I was checking in late and they called me when they knew I was on my way just to ensure I was finding the place safely. I felt really welcomed and well looked after. I can highly recommend the stay. And I will definitely be returning.
Stayed 1 night in Jul 2023
Response from Karen on 26 July 2023
Thank you so much for taking the time to leave us your feedback following your recent stay with us. It is so lovely to hear that you had an effortless stay. Our guest experience is the most important thing to us and together we our team we make sure that we every guest feels welcomed. We really look forward to seeing you again at Quest Prahran soon.

10/10 Excellent

David

Stayed 1 night in May 2023
Response from Karen on 24 May 2023
Thank you very much for taking the time to lave us a 10/10 review. We are grateful for the positive feedback but more so, delighted you had a great stay. We hope to see you again soon.

8/10 Good

Cathie

Travelled with group
Liked: Cleanliness, property conditions & facilities
The only thing I was disappointed with was there was no shower gel or shampoo, which I would expect in a hotel room. Otherwise it was great
Stayed 1 night in May 2023
Response from Karen on 19 May 2023
Thank you for taking the time to leave us a review. It is disappointing that you did not alert us to this issue during your stay as we have plenty of shower wash in stock. All bathrooms are stocked with shampoo and conditioner upon arrival and we also provide soap. We could absolutely have provided you with shower gel and more shampoo if you let us know you needed. Sorry for the impact this had on your stay

8/10 Good

Jodie

Liked: Cleanliness, property conditions & facilities
Noisy nightclub very close,
Stayed 1 night in May 2023
Response from Karen on 19 May 2023
Thank you for taking the time to leave us a review. We are located in the heart of South Yarra and Prahran so there is always something to do within walking distance of the property and this is often the reason our guests come to stay; especially on the weekends.

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Tight parking problematic on exiting. Experienced a Guest altercation requiring Police removal , proving unsettling and questioning location safety.
Stayed 1 night in Apr 2023
Response from Karen on 17 Apr 2023
Thank you for taking the time to leave us your review following your recent stay. Unsavoury characters are certainly not the norm for us at the property but in this instance, we acted promptly and Victoria Police attended calmly and quietly and removed said person from the property with no further issue. I am not sure what the guest altercation was that took place so if you have any further information on that for us it would be helpful to hear from you and I can pass this information on to Victoria Police - the guest was removed as they were a person of interest. The gate to the car park here opens automatically on the way out of the property so that there is no issue for the guest. Perhaps you might have needed to edge a little closer to the gate in order for it to open more smoothly for you. We have not had the feedback the the parking is 'tight' before (in face we have lots of buses and trucks use our car park with no issue) but we will certainly keep an eye on it and thank you for the feedback.

10/10 Excellent

Lindsay George

Stayed 1 night in Nov 2022

10/10 Excellent

Kiky

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice quiet day property in good neighborhood
Stayed 5 nights in Sep 2022
Response from Karen on 3 Oct 2022
Thank you for taking the time to leave us a 5 out of 5 review! We are so please you enjoyed the property and our wonderful local area and we hope we will see you back at Quest Prahran soon.

10/10 Excellent

Carla

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff were great and very accommodating for us. The place is very nice and clean. I also love the trees outside our window.
Stayed 1 night in Sep 2022
Response from Karen on 3 Oct 2022
Thank you so much for leaving us such a complimentary review following our recent stay. We love our green vista here at the property too and we are pleased you had a great experience in the clean apartments and also with our wonderful staff who we are very lucky to have on board. We will be sure to pass on your comments to them all.

6/10 Okay

Glenda

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

James

Stayed 1 night in Aug 2022

10/10 Excellent

Sharmeel Kaur

Liked: Cleanliness, property conditions & facilities
all good except for the thumping loud music coming from the club nearby....that kept me awake until the music stopped.
Stayed 1 night in Jul 2022
Response from Quest Prahran on 25 July 2022
Thank you for taking the time to leave us a review. We are glad you found our apartments to be good for your stay. We do have 24 hour management on site; and also a productive relationship with the local liquor licensing division and so no guest should suffer in silence if there is a noise issue. We are always able to assist.

8/10 Good

Jade

Stayed 1 night in May 2022

10/10 Excellent

Vincenzo

Travelled with partner
Liked: Amenities, property conditions & facilities
Quest Prahran is in an excellent location close to great coffee and eateries.
Stayed 1 night in May 2022
Response from Quest Prahran on 13 May 2022
Hi Vincenzo, Thank you for taking the time to leave us a review. We are so pleased to learn you enjoyed your stay with us and that you enjoyed our wonderful local area filled with excellent cafes and restaurants. We hope we will see you again soon.

10/10 Excellent

Geoff

Liked: Cleanliness, amenities, property conditions & facilities
Great stay, Great people
Stayed 1 night in Apr 2022
Response from Karen on 14 Apr 2022
It was lovely to have you stay with us and we look forward to having you stay with us again soon.

8/10 Good

Kylie

Stayed 1 night in Mar 2022

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and comfortable.
Stayed 1 night in Mar 2022
Response from Karen on 3 Apr 2022
Thank you very much for taking the time to leave us a review following your recent stay. We are so grateful for your feedback and are pleased you had a pleasant stay. We hope to see you again soon.

10/10 Excellent

Geoff

Liked: Cleanliness, amenities, property conditions & facilities
Perfect place to stay, everything close by
Stayed 1 night in Oct 2021
Response from Quest Prahran on 19 Oct 2021
Thank you very much for the review. We hope to see you again soon at Quest Prahran.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient parking facilities, apartment was very clean
Stayed 1 night in Jul 2021
Response from Karen on 20 Sept 2021
Thank you for taking the time to leave this very complimentary review of your stay with us. We hope you stay well and we hope we will see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

8/10 Good

Alison, Nungurner

Travelled with family
Liked: Cleanliness, property conditions & facilities
I was disappointed with the pics showing the apartment, they made the apartment look way better than it was. For the price I paid for the accommodation it was way over priced.
Stayed 2 nights in Jan 2021

2/10 Terrible

Alison

Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2020

10/10 Excellent

Bryson, Santiago de Compostela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was secure and gated,fantastic location with famous Chapel St around the corner and large rooms
Stayed 1 night in Dec 2020

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic and knowledgeable staff. Happy to help out with accurate directions for dinner reservations and appointments
Stayed 1 night in Dec 2019
Response from Quest Prahran on 19 Dec 2019
Thankyou for the review. We hope to see you again soon. Regards Quest Prahran.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Quest Prahran on 19 Dec 2019
Thankyou for the review. We hope to see you again soon. Regards Quest Prahran.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The team were happy to accommodate ud with an earlier check in, as we'd flown in earlier than expected.
Stayed 2 nights in Nov 2019
Response from Quest Prahran on 19 Dec 2019
Thankyou for the review. We hope to see you again soon. Regards Quest Prahran.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionists were all very friendly and accommodated to all our needs, very helpful. The property it self needs a bit of updating. The rooms are looking a little old and some things are broken.
Stayed 1 night in Nov 2019
Response from Quest Prahran on 22 Nov 2019
Hi Anonymous. Thankyou for the review.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Quest Prahran on 30 Oct 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Barbara

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, very accommodating, friendly & helpful.
Stayed 1 night in Sep 2019
Response from Quest Prahran on 29 Sept 2019
Thankyou for the review. We greatly appreciate it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Quest Prahran on 17 Sept 2019
Thankyou very much for the review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Quest Prahran on 13 Sept 2019
Thankyou for the review.

8/10 Good

Vanessa

Liked: Staff & service, room comfort
Stayed 4 nights in Aug 2019
Response from Quest Prahran on 4 Sept 2019
Thankyou for the review.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very quiet and very clean and the service was amazing suggested a great place to eat
Stayed 1 night in Aug 2019
Response from Quest Prahran on 4 Sept 2019
Thankyou for the review. We look forward to having you back at Quest Prahran.

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from Quest Prahran on 30 Aug 2019
Thank you very much for the review. We hope to see you again soon at Quest Prahran.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY friendly staff, very welcoming. Property is clean and although you are close to everyone else, youget loads of provacy
Stayed 1 night in Aug 2019
Response from Quest Prahran on 30 Aug 2019
Thank you very much for the review. We hope to see you again soon at Quest Prahran.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Quest Prahran on 11 Aug 2019
Thankyou for the kind review.

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019
Response from Quest Prahran on 2 July 2019
Thankyou for the review. We hope to see you again soon.

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A++ stay!
Great service at the quest! Even allowed us a later checkout.
Stayed 1 night in Jun 2019
Response from Quest Prahran on 2 July 2019
Thankyou for the review. We hope to see you again soon.

10/10 Excellent

Katreena, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saturday lunch with friends
All went very smoothly from friendly check in reception to checking out. Room was bigger than expected with bedroom off loung & kitchen.
Stayed 1 night in Jun 2019
Response from Quest Prahran on 2 July 2019
Thankyou for the review. We hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Quest Prahran on 2 July 2019
Thankyou for the review. We hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything, courteous staff, easy parking , well maintained
Stayed 2 nights in Jun 2019
Response from Quest Prahran on 2 July 2019
Thankyou for the review. We hope to see you again soon.