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2/10 Terrible
Elizabeth
1 Jan 2024
Elizabeth
Stayed 1 night in Dec 2023
Response from Karen on 23 Feb 2024
Thank you for stopping by to provide your feedback. We know you did not end up staying with us and that you wanted to cancel your booking despite it being inside the 48 cancellation time. As our staff member let you know, someone was of course welcome to stay with us that evening as you had the room booked. We are sorry you chose not to do that.
Position
Someone bouncing a ball in car park in the late evening
Glenys
Stayed 1 night in Oct 2023
Response from Karen on 1 Nov 2023
Thank you for the 5 out of 5 score for your recent stay with us. We are pleased it was a good experience. Regarding a person bouncing a ball in the carpark, we do ask our guests to keep noise to a minimum after 9pm. If this happened after 9pm, we can only apologise now and hopefully if you stay with us again, you should feel free to call us on the after hours number so that we can address the issue for you. We wish you well with your future travels.
Thank you so much for taking the time to leave us a review. We are so pleased our wonderful team could help you navigate our excellent local area. We hope to see you again soon.
Thank you for taking the time to provide us with your feedback. With our proximity to all things inherently Melbourne, we are so pleased you had a great weekend stay! We hope to see you again soon.
The staff at the property were great. Very helpful. I was checking in late and they called me when they knew I was on my way just to ensure I was finding the place safely.
I felt really welcomed and well looked after. I can highly recommend the stay. And I will definitely be returning.
Sally
Stayed 1 night in Jul 2023
Response from Karen on 26 July 2023
Thank you so much for taking the time to leave us your feedback following your recent stay with us. It is so lovely to hear that you had an effortless stay. Our guest experience is the most important thing to us and together we our team we make sure that we every guest feels welcomed. We really look forward to seeing you again at Quest Prahran soon.
10/10 Excellent
David
22 May 2023
David
Stayed 1 night in May 2023
Response from Karen on 24 May 2023
Thank you very much for taking the time to lave us a 10/10 review. We are grateful for the positive feedback but more so, delighted you had a great stay. We hope to see you again soon.
The only thing I was disappointed with was there was no shower gel or shampoo, which I would expect in a hotel room. Otherwise it was great
Cathie
Stayed 1 night in May 2023
Response from Karen on 19 May 2023
Thank you for taking the time to leave us a review. It is disappointing that you did not alert us to this issue during your stay as we have plenty of shower wash in stock. All bathrooms are stocked with shampoo and conditioner upon arrival and we also provide soap. We could absolutely have provided you with shower gel and more shampoo if you let us know you needed. Sorry for the impact this had on your stay
Thank you for taking the time to leave us a review. We are located in the heart of South Yarra and Prahran so there is always something to do within walking distance of the property and this is often the reason our guests come to stay; especially on the weekends.
Tight parking problematic on exiting.
Experienced a Guest altercation requiring Police removal , proving unsettling and questioning location safety.
Susan
Stayed 1 night in Apr 2023
Response from Karen on 17 Apr 2023
Thank you for taking the time to leave us your review following your recent stay. Unsavoury characters are certainly not the norm for us at the property but in this instance, we acted promptly and Victoria Police attended calmly and quietly and removed said person from the property with no further issue. I am not sure what the guest altercation was that took place so if you have any further information on that for us it would be helpful to hear from you and I can pass this information on to Victoria Police - the guest was removed as they were a person of interest. The gate to the car park here opens automatically on the way out of the property so that there is no issue for the guest. Perhaps you might have needed to edge a little closer to the gate in order for it to open more smoothly for you. We have not had the feedback the the parking is 'tight' before (in face we have lots of buses and trucks use our car park with no issue) but we will certainly keep an eye on it and thank you for the feedback.
Thank you for taking the time to leave us a 5 out of 5 review! We are so please you enjoyed the property and our wonderful local area and we hope we will see you back at Quest Prahran soon.
The staff were great and very accommodating for us. The place is very nice and clean. I also love the trees outside our window.
Carla
Stayed 1 night in Sep 2022
Response from Karen on 3 Oct 2022
Thank you so much for leaving us such a complimentary review following our recent stay. We love our green vista here at the property too and we are pleased you had a great experience in the clean apartments and also with our wonderful staff who we are very lucky to have on board. We will be sure to pass on your comments to them all.
all good except for the thumping loud music coming from the club nearby....that kept me awake until the music stopped.
Sharmeel Kaur
Stayed 1 night in Jul 2022
Response from Quest Prahran on 25 July 2022
Thank you for taking the time to leave us a review. We are glad you found our apartments to be good for your stay. We do have 24 hour management on site; and also a productive relationship with the local liquor licensing division and so no guest should suffer in silence if there is a noise issue. We are always able to assist.
Quest Prahran is in an excellent location close to great coffee and eateries.
Vincenzo
Stayed 1 night in May 2022
Response from Quest Prahran on 13 May 2022
Hi Vincenzo,
Thank you for taking the time to leave us a review. We are so pleased to learn you enjoyed your stay with us and that you enjoyed our wonderful local area filled with excellent cafes and restaurants. We hope we will see you again soon.
Thank you very much for taking the time to leave us a review following your recent stay. We are so grateful for your feedback and are pleased you had a pleasant stay. We hope to see you again soon.
Very convenient parking facilities, apartment was very clean
Verified traveller
Stayed 1 night in Jul 2021
Response from Karen on 20 Sept 2021
Thank you for taking the time to leave this very complimentary review of your stay with us. We hope you stay well and we hope we will see you again soon.
I was disappointed with the pics showing the apartment, they made the apartment look way better than it was. For the price I paid for the accommodation it was way over priced.
The receptionists were all very friendly and accommodated to all our needs, very helpful. The property it self needs a bit of updating. The rooms are looking a little old and some things are broken.