Dear Domingo, we're thrilled to hear you enjoyed your stay with us! Providing a clean and friendly environment is our top priority, and we're delighted it made a positive impression on you. Thank you for choosing our hotel, and we look forward to welcome you back again to Makati Shangri-La soon for another fantastic stay experience. Warm regards, Udo Wittich, Hotel Manager

Dear Irene, thank you for your kind words! We're delighted to hear that you enjoyed our excellent guest service and found our location convenient for shopping and dining. We look forward to welcoming you back to Makati Shangri-La soon! Warm regards, Udo Wittich, Hotel Manager

Dear Tomas Andrew, thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you found our hotel to be excellent and that your experience exceeded your expectations. Our team is dedicated to providing exceptional service and accommodations, and we are delighted to know that we succeeded in making your stay a memorable one. We look forward to hosting you back to Makati Shangri-La again in the future. Warm regards, Udo Wittich, Hotel Manager

Dear Maria, we're thrilled to hear that you had such a wonderful experience during your stay with us! Your satisfaction is our top priority, and we're grateful for your kind feedback. We can't wait to have the pleasure of welcoming you back to Makati Shangri-La for another fantastic stay. Thank you for choosing our hotel! Warm regards, Udo Wittich, Hotel Manager

Dear Daniela, thank you for your feedback regarding your stay with us. We are thrilled to hear that you enjoyed your accommodations and the excellent service provided. Your kind words are greatly appreciated and serve as motivation for our colleagues to continue striving for excellence. We are glad to know that our efforts have contributed to your satisfaction and we look forward to welcoming you back to Makati Shangri-La in the future. Warm regards, Udo Wittich, Hotel Manager

Dear Jett, thank you for your wonderful feedback! We are thrilled to hear that you had a great stay with us and that you are considering staying with us again in the future. We look forward to welcoming you back to Makati Shangri-La and ensuring your next visit is just as enjoyable. If there is anything specific you would like us to prepare for your next stay, please do not hesitate to let us know. Warm regards, Udo Wittich, Hotel Manager

Dear Darrel, thank you for taking the time to rate your recent stay with us. We appreciate your feedback and strive to provide exceptional service to all our guests. If there are any specific areas where we can improve to enhance your experience, please do not hesitate to reach out to us. Your satisfaction is our top priority, and we look forward to welcoming you back to Makati Shangri-La for an even better stay. Warm regards, Udo Wittich, Hotel Manager

Dear Marvin, thank you for your feedback! We're delighted to hear that you found our location convenient and our facilities clean. Our team strives to cater to guests' needs attentively. We appreciate your kind words and look forward to welcoming you back to Makati Shangri-La soon. Warm regards, Udo Wittich, Hotel Manager

Dear Josephine, thank you for your feedback. We're glad to hear you enjoyed the hotel's convenient location near stores and restaurants. Additionally, we apologize for the oversight regarding the cleaning of your room and appreciate your understanding. Your comment will help us improve, and we hope to welcome you back to Makati Shangri-La soon for a more flawless stay. Warm regards, Udo Wittich, Hotel Manager

Dear Dale, thank you for your feedback. We're delighted you enjoyed your stay. We apologize for the inconvenience with the hot water; rest assured, we're addressing this issue promptly to ensure a seamless experience for all guests. We appreciate your understanding and hope to welcome you back to Makati Shangri-La soon. Warm regards, Udo Wittich, Hotel Manager

Dear Wendell, thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed the ambience of our hotel. However, we sincerely apologize for the inconvenience caused by the staggered arrival of your main course orders. We understand how important it is to enjoy a meal together with family, and we regret that we fell short of delivering that experience for you. Rest assured, we have taken steps to address this issue with our kitchen and service teams to ensure such lapses do not occur in the future. Your comments are invaluable to us, and we appreciate the opportunity to improve. We hope to welcome you back to Makati Shangri-La soon for a more flawless dining experience. Warm regards, Udo Wittich, Hotel Manager

Dear Juanita, thank you for taking the time to rate your recent stay with us. We are delighted to hear that you had a wonderful experience during your time at our hotel. We greatly appreciate your support and recognition of our efforts to provide exceptional service. We hope to welcome you back soon to Makati Shangri-La for another memorable stay. Kind regards, Udo Wittich, Hotel Manager

Dear Hamid, thank you for sharing your feedback. We're delighted to hear that our efforts to maintain our hotel have met your expectations, and that our colleague's politeness and courtesy stood out to you. We also appreciate your keen observation regarding the cleanliness of the carpet edges in your room. Rest assured, we are taking your feedback seriously and will address this area more thoroughly to ensure our high standards are met throughout. We look forward to welcoming you back to Makati Shangri-La and providing an even more exceptional experience. Warm regards, Udo Wittich, Hotel Manager

Dear Mordechai, thank you for your feedback. We're delighted you found our lobby appealing, yet regret the room's carpeting and TV issues detracted from your experience. Our aim is to offer a comfortable, homely environment, and we're sorry we fell short. We're addressing these concerns to improve our guests' stays. Your insights are invaluable, and we hope to have the opportunity to provide you with a more satisfying experience in the future. Warm regards, Udo Wittich, Hotel Manager

Dear Michael, thank you for sharing your experience! We're thrilled you found our colleagues friendly. We acknowledge your note on our rooms and are excited to share that updates are in progress. We look forward to welcoming you back to an even better stay soon. Warm regards, Udo Wittich, Hotel Manager

Daer Rommel, thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience caused by our inability to accommodate your requested complimentary late checkout until 3pm. However, we appreciate your understanding regarding our offer for a 4pm late check-out with a half-day charge as an alternative. We acknowledge your loyalty and regret that your expectations were not met. Please be assured that your feedback is invaluable and looking forward to welcoming you back to Makati Shangri-La soon. Warm regards, Udo Wittich, Hotel Manager

Dear Carmen, we are delighted to hear that you loved everything about your stay at our hotel! Your positive feedback means the world to us. We strive to provide exceptional experiences for our guests, and we're thrilled that we could exceed your expectations. Thank you for choosing us, and we hope to welcome you back to Makati Shangri-La soon! Warm regards, Udo Wittich, Hotel Manager

Dear Christopher, we are thrilled to receive your glowing 5/5 feedback! Our colleagues take immense pride in providing exceptional service to our guests. Thank you for recognizing their dedication. We look forward to welcoming you back to Makati Shangri-La soon for another wonderful stay. Warm regards, Udo Wittich, Hotel Manager

Dear Hamish, thank you for taking the time to rate us. We're sorry to hear that your experience didn't meet your expectations. We're committed to improving and would greatly appreciate any further feedback you could provide to help us understand how we can do better. Your satisfaction is our priority, and we hope to have the opportunity to earn a higher rating from you in the future. Warm regards, Udo Wittich, Hotel Manager

Dear Violet, we're thrilled to hear you had a fabulous experience at our hotel! Thank you for choosing us and for your kind words. We look forward to welcoming you back to Makati Shangri-La for another wonderful stay. Warm regards, Udo Wittich, Hotel Manager

Dear Yaron, we're thrilled to hear that you enjoyed your last-minute get-together at our hotel! Creating a beautiful and gracious ambiance, coupled with helpful and courteous colleagues, is always our aim. Thank you for sharing your positive experience with us. We look forward to welcoming you back to Makati Shangri-La for more memorable moments in the future! Warm regards, Udo Wittich, Hotel Manager

Dear Rani, thank you for choosing to stay with us and for taking the time to rate your experience. We are delighted to hear that you had a fantastic stay with us. Your perfect rating is greatly appreciated, and we are thrilled to have met your expectations. We look forward to welcoming you back to Makati Shangri-La for another exceptional stay in the future. If you have any specific feedback or requests for your next visit, please do not hesitate to let us know. Warm regards, Udo Wittich, Hotel Manager

Dear Fernando, we're thrilled you enjoyed your stay with us. Our team takes pride in providing professional yet warm service to enhance your stay. Your kind words motivate us to maintain our high standards. We appreciate your feedback and look forward to welcoming you back to Makati Shangri-La for another awesome experience! Warm regards, Udo Wittich, Hotel Manager

Dear Maria, thank you for choosing Makati Shangri-La for your stay! We're thrilled to hear that our colleagues made your experience memorable with their cordiality and accommodating service. Providing exceptional service is at the heart of what we do, and it's wonderful to know that you found our team pleasant to interact with. We look forward to welcoming you back to Makati Shangri-La for another enjoyable stay soon! Warm regards, Udo Wittich, Hotel Manager

Dear Stan, we're thrilled to hear you enjoyed our beautiful hotel and its stunning lobby and lounge! Thank you for choosing to dine with us during the bustling Chinese New Year period. We're delighted you had a great experience in our lounge with both the delicious food and attentive service. We hope to welcome you back to Makati Shangri-La for another memorable stay soon. Warm regards, Udo Wittich, Hotel Manager

Dear Ryan, thank you for taking the time to rate our hotel with a perfect score! We are thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we appreciate your positive feedback. Should you have any further comments or suggestions, please don't hesitate to reach out. We look forward to welcoming you back to Makati Shangri-La for another excellent experience. Warm regards, Udo Wittich, Hotel Manager

Dear Joann, thank you for taking the time to provide feedback. We are disappointed to see your rating and would appreciate more details to address any concerns you may have had during your stay. Your satisfaction is our priority, and we strive to ensure all guests have a pleasant experience. Please feel free to reach out to us directly with any specific feedback so we can improve our services. Warm regards, Udo Wittich, Hotel Manager

Dear Ricardo, thank you for your perfect 5/5 rating. We're thrilled you enjoyed your stay with us. We're committed to providing exceptional experiences, and we're delighted we hit the mark. We hope to welcome you back to Makati Shangri-La soon for another memorable stay. Warm regards, Udo Wittich, Hotel Manager

Dear Allen, we deeply appreciate your glowing feedback! Your satisfaction fuels our commitment to excellence. Thank you for your kind words; they inspire us to continue delivering exceptional service while we look forward to welcoming you back to Makati Shangri--La soon. Warm regards, Udo Wittich, Hotel Manager

Dear Ana, thank you for sharing your feedback! We're delighted to hear you found our facilities clean and our colleagues helpful. Maintaining a welcoming environment is our priority. Your positive experience motivates us to continue providing exceptional service. We look forward to welcoming you back to Makati Shangri-La soon! Warm regards, Udo Wittich, Hotel Manager

Dear Marvin, thank you for your kind feedback! We're delighted to hear that you found our colleagues courteous. We strive to provide excellent service and look forward to welcoming you again to Makati Shangri-La soon. Warm regards, Udo Wittich, Hotel Manager

Dear Allen, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us and found our team to be so accommodating. We strive to create a welcoming atmosphere for all our guests and hope to see you again soon at Makati Shangri-La for another enjoyable experience! Warm regards, Udo Wittich, Hotel Manager

Dear Irene, thank you for your valuable feedback! We're delighted you found our location fantastic and our teams amazing. While our rooms may have a classic charm, we ensure they're always clean and comfortable. Your comments inspire us to continually improve and enhance our guests' experiences. We hope to welcome you back to Makati Shangri-La soon! Warm regards, Udo, Udo Wittich, Hotel Manager

Dear Timothy, thank you for your kind words! We're delighted to hear you enjoyed your stay with us. Our team takes pride in providing excellent service, and it's heartening to know that our Lounge colleagues made a positive impression. We look forward to welcoming you back to Makati Shangri-La in the near future for another wonderful stay. Warm regards, Udo Wittich, Hotel Manager

Dear Mersedeh, thank you for choosing our hotel for your recent stay. If there are specific areas where we can improve, please feel free to share your insights. We value your input and hope to welcome you back to Makati Shangri-La soon for an even better stay. Warm regards, Udo Wittich, Hotel Manager

Dear Romulo, thank you for choosing our hotel for your recent stay! We are thrilled to hear you had an excellent stay and we hope to welcome you back to Makati Shangri-La soon again for another memorable experience. Warmest regards, Udo Wittich, Hotel Manager

Dear James, thank you so much for your glowing feedback! We're thrilled to hear that you enjoyed your stay at Makati Shangri-La and found our hotel beautiful and comfortable. It's wonderful that you appreciated our upscale and walkable neighborhood with its abundance of shopping, restaurants, and coffee shops. We're delighted that you had a delightful dining experience at our restaurants and that our extraordinary colleagues left a lasting impression. Your kind words about our team at the Horizon Club Lounge mean a lot to us, and we're glad you felt pampered and valued. Rest assured your commendation will be shared with our team. Your intention to return to Manila just to stay at our hotel is the highest compliment we could receive. We look forward to welcoming you back to Makati Shangri-La and providing another exceptional experience. Warm regards, Udo Wittich, Hotel Manager

Dear Frederick, thank you for your positive feedback! We're delighted to hear that you enjoyed your first stay with us. Our central location in Makati aims to provide convenience, and it's fantastic to know that you found our hotel to be nice. We'll pass on your compliments to AJ at the Front Desk and our dedicated house team. We look forward to welcoming you back to Makati Shangri-La for another excellent experience. Safe travels! Warm regards, Udo Wittich, Hotel Manager

Dear Raymund, thank you for choosing our hotel. We appreciate your 4/5 rating. If you have any specific feedback or suggestions, we'd love to hear them to enhance your experience further. We hope to welcome you back soon for an even better stay! Kind regards, Udo Wittich, Hotel Manager

Dear Maria Cecilia, thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during your stay, especially with your delayed check-in process and the condition of your room. We appreciate your understanding of the busy New Year's Eve period, and we regret that it impacted your overall experience. Please be assured that we will take proactive measures to address the issues you highlighted. To prevent similar occurrences, we are intensifying our preventive maintenance efforts on guest rooms. Additionally, our housekeeping team will enhance their inspection procedures to ensure each room is thoroughly cleaned and inspected for any overlooked items. We understand the importance of a clean and comfortable environment, and we are committed to regaining your trust. We hope you will give us another opportunity to provide you with the exceptional service and comfort that we strive to deliver. Your feedback is invaluable in helping us improve, and we look forward to welcoming you back to Makati Shangri-La for a more enjoyable experience. Warm regards, Udo Wittich, Hotel Manager

Dear Zarina, thank you for your kind feedback! We're delighted to hear that our colleagues made your experience enjoyable. Providing friendly and courteous service is a top priority for us, and we appreciate you taking the time to share your positive experience. We look forward to welcome you back to Makati Shangri-La again soon. Warm regards, Udo Wittich, Hotel Manager

Dear Brogan, thank you for your fantastic feedback! We're delighted to hear you had a wonderful experience. Your rating shared motivates us to continue delivering exceptional service. Looking forward to welcome you back to Makati Shangri-La soon. Warm regards, Udo Wittich, Hotel Manager

Dear Rommel, thank you for your valuable feedback! Delighted you enjoyed our service, location, top-notch amenities, and robust security. We'll certainly consider your suggestion for room refurbishment to enhance the contemporary experience. We appreciate your insights! Warm regards, Udo Wittich, Hotel Manager

Dear Kalai,Thank you for sharing your experience with us. We appreciate your kind words about our beautiful hotel and exceptional front desk colleagues. We sincerely apologize for any inconvenience caused by the inability to accommodate your early check-in request. Our commitment to providing excellent service sometimes encounters limitations, and we regret that we couldn't meet your expectations in this instance. We understand the challenges of travel, especially after a long flight, and will review our process to better address such situations. We're delighted that our front desk colleague could offer an alternative solution by providing access to the gym for freshening up. Your feedback is invaluable, and we are committed to improving our services to ensure a more positive experience for our guests.Warm regards,Udo Wittich, Hotel Manager

Dear Kiara,Happy New Year. We are delighted to learn that our colleagues left a positive impact on you. Our commitment to delivering exceptional guest service is reinforced by your positive experience, and we appreciate your choice to stay with us. Thank you for choosing our hotel, and we look forward to the opportunity of welcoming you back soon.Warm regards,Udo WittichHotel Manager

Dear Wei,Thank you for choosing Makati Shangri-La for your recent stay and for taking the time to provide us with valuable feedback. We appreciate sharing your observation on the tap water after 1 am. We apologize for any inconvenience and we will look into this matter to ensure a seamless experience in the future.Season’s Greetings to you and your loved ones and a Happy New Year 2024.Kind regards,Udo WittichHotel Manager

Dear Antone, thank you for your kind words! We're thrilled to hear that our colleague's dedication to guest satisfaction stood out during your stay. It's our priority to provide attentive and exceptional service. We look forward to welcome you back for another memorable stay experience soon. Warm regards,Udo Wittich, Hotel Manager

Dear Stephanie,Thank you for sharing your detailed feedback. We appreciate your acknowledgment of our security, festive ambiance, convenient location, and delightful breakfast. We sincerely apologize for the service lapses and inconveniences you encountered during your stay. Your concerns about the odor, room refreshers, and lack of communication are well noted, and we assure you that corrective measures will be taken.We regret the challenges you faced with the IT team and the inattentiveness of some of our colleagues. Your experience in the gym's changing room is certainly not reflective of our standards, and we are actively addressing this issue to ensure a more welcoming environment for all guests.We are pleased to hear that Frencie was able to make a positive impact and address your concerns. Your feedback is invaluable in helping us enhance our service levels, and we are committed to ongoing training for our colleagues to ensure a more seamless and enjoyable guest experience.Once again, we apologize for any inconvenience caused and appreciate your patience and understanding. We hope to have the opportunity to welcome you back and provide the exceptional stay you deserve.Warm regards,Udo Wittich, Hotel Manager