Balcony view

Reviews of Highland Gardens Hotel

2.5 out of 5
Highland Gardens Hotel
7047 Franklin Ave, Los Angeles, CA

Reviews

6.6
Rating 10 - Excellent. 191 out of 1000 reviews" "
Rating 8 - Good. 289 out of 1000 reviews" "
Rating 6 - Okay. 265 out of 1000 reviews" "
Rating 4 - Poor. 138 out of 1000 reviews" "
Rating 2 - Terrible. 117 out of 1000 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Very basic; needs a deep clean badly. Staff was cordial.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 7 nights in Jun 2021

10/10 Excellent

Leonel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from front desk on 28 June 2021
thank you for the response we appreciate it

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Proximity to what I wanted to see.
Stayed 4 nights in May 2021
Response from front desk on 8 June 2021
thank you for the response

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst hotel I have ever booked. Looks really good online until we arrived. The front door was broken. The room reeked of cigarettes and dogs. The walls looked as if they hadn’t been cleaned/washed in months and the kitchen chairs were dirty with cigarette burns. The Manager did move us into a nicer room. However it smelled like a sewer. LAPD showed to another room banging yelling LAPD with guns cocked 10 deep. NEVER will I EVER stay here again. Book at your own risk!!!
Stayed 2 nights in May 2021
Response from HGH on 8 June 2021
thank you for response. we are in the process of updating and cleaning all the rooms. We also are in the process of departing ourselves with some of our unwanted guest. Next time please come up to us and we can make your stay way more better

6/10 Okay

Brittany

Liked: Cleanliness
The hotel was overall what I expected, but there were some glaring issues. No coffee or breakfast like was listed. No washcloths. And the other guests can be very loud at all hours of the night. However, the staff was attentive and friendly, it’s in a convenient location, and the free parking is amazing.
Stayed 1 night in May 2021
Response from HGH on 29 May 2021
Thanks for your review, we appreciate your feedback. As far as coffee and breakfast, we are still under COVID-19 directives which prohibit us from serving food. Did you ask the front desk or housekeeping staff for washcloths when you discovered them missing? And did you let the front desk know when other guests were being loud? We can't work to resolve your issues unless we know you're having a problem.

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from HGH on 29 May 2021
=)

2/10 Terrible

destiny

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty dirty room
The pictures didn’t look nothing like the rooms. Rooms was nasty dirty and Tweakers lives there up all night. My room was not good won’t go there no more.
Stayed 1 night in Apr 2021
Response from HGH on 29 May 2021
Thanks for your feedback!

2/10 Terrible

Jeremy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t ever book through hotels.com
HORRIBALE place looks like a half way house for druggies blood stains on the wall holes in the bathroom walls checked in at 6pm and left home at 10pm I have a newborn and a wife absolute disgusting I lost 400$ on this trip I didn’t get any refund and I will never book through hotels.com they are just as bad tried two days in a row for them to contact the hotel both times said I’d get email confirming some type of refund but I never did HORRIBALE
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2021
Response from HGH on 3 Feb 2021
Thanks for the stellar review!

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2021
Response from HGH on 16 Jan 2021
Thanks for your review, we appreciate your feedback

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the way that it has a kitchen and the dining area Inside the room... comfortable beds.... Friendly staff members at Check-in... Plenty of space to move around full-size fridge always helps ...everything works...underground parking... good stay over all...thank you
Stayed 1 night in Sep 2020
Response from HGH on 1 Oct 2020
Thanks for your awesome review! We're glad you enjoyed your time with us and hope to see you again soon!

6/10 Okay

Henry T.

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from HGH on 1 Oct 2020
We appreciate your feedback!

6/10 Okay

Steven

Stayed 1 night in Sep 2020
Response from HGH on 1 Oct 2020
We appreciate your feedback!

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Need new housecleaners
Stayed here many times!! But the cleanliness have gone all the way out the door! The carpets were filty, the walls were dirty, counters and floors weren't cleaned! Very disappointed
Stayed 1 night in Sep 2020
Response from HGH on 1 Oct 2020
We're sorry your experience with us was unsatisfactory, especially having stayed with us so many times before. We have noted your concerns and are working to address the issue. Please accept our sincerest apologies, we hope you'll allow us to make up for it in the future.

4/10 Poor

Will, SF Bay

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The building was an architectural beauty, but what they don't tell you is that it's also an SRO. There seems to be a lot of folks staying their involved in a lot of illicit activity.
Stayed 3 nights in Sep 2020
Response from HGH on 1 Oct 2020
Thanks for your feedback. We are NOT an SRO (single room occupancy) facility by any means. Like many other businesses during the pandemic, we are simply doing what we can to stay afloat and keep our staff employed. We do not tolerate illegal activity of any sort on our property; and when it is observed and reported to us we take immediate action. We are all human and are deserving of dignity and respect.

6/10 Okay

RodneyM, Scottsdale, Az

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
I travel a lot, I spend a lot of time in hotels and have since the early 90's. I've built and renovated hotels and casinos.I have diamond status with several large chains, but my heart still yearns to properties like this. I stayed here after severing a relationship with a property that I had stayed at for the last 5 years, often twice per month 2-3 days per stay. I like to stay at the same place. I'm looking for my new regular stay in LA, I look at the following: Safety & Surrounding Area Cleanliness & Hygiene Professional, Accommodating & Friendly Staff Amenities -Late Check Out, Business Services, Snacks on Site Ingress/Egress/Parking Value This is a historic hotel. Janis Joplin died here in 1970 when I was 8 months old. Many other stars and musicians stayed here in Hollywood's golden age. First the Pros: 1- Very nice & accommodating Staff. This makes up for a LOT if not all of the shortcomings. 2- This Hotel gave me (as a first time guest, a 2PM Late Check Out) This is
Stayed 1 night in Sep 2020
Response from HGH on 1 Oct 2020
Thanks for your review, Rodney. We appreciate the effort and your continued business with us. We'd love an opportunity to continue this discussion directly with you, either by phone or email, so we can better address your concerns.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing and attentive Good value, good location
Stayed 2 nights in May 2020
Response from HGH on 16 May 2020
Thanks for your awesome review, we appreciate your time and effort and hope you'll be back again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018
Response from HGH on 25 Apr 2020
Thanks for your feedback, we appreciate your time (and the positive review) and hope you visit again soon!

8/10 Good

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from HGH on 27 Mar 2020
Thanks for your review, we appreciate your feedback and hope you'll stay with us again soon!

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from HGH on 27 Mar 2020
Thanks for the awesome review! We truly appreciate your feedback and hope you'll stay with us again soon.

6/10 Okay

Tiffany

Liked: Staff & service
Stayed 1 night in Mar 2020
Response from HGH on 27 Mar 2020
Thanks for your review, we appreciate your feedback and hope you'll stay with us again soon!

6/10 Okay

Toua

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Feb 2020
Response from hgh on 20 Feb 2020
Thanks for your review, your feedback is greatly appreciated

4/10 Poor

NotStoked, Santa Barbara

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Great location, lobby is beautiful, good rates. That's it for the stuff I liked. This was my third stay at this hotel. I always expect the rooms to be a bit run-down, but this last time was just gross. The room was dirty. The carpets were filthy and lifting up off the floor. The hardware in the bathrooms had been ripped off and left un-repaired. There was a mysterious dark substance splattered on the walls by the bed. The worst was the shower. There was thick, black mold growing everywhere. The only part of the room that seemed remotely clean was, thankfully, the bedding. The rooms are LOUD, especially in the morning. I realize it's a busy part of Hollywood. Traffic sounds are expected. I didn't expect hours of a man singing loudly in the hallway, or loud banging sounds like pipe-work happening all around us at 7am.
Stayed 1 night in Feb 2020
Response from HGH on 13 Feb 2020
Thanks for your review, we appreciate your comments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from HGH on 13 Feb 2020
Thanks for your review, your comments are greatly appreciated and we hope you stay with us again soon!

10/10 Excellent

Diana, Miami

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel and the place for this price. Good breakfast.
Stayed 2 nights in Feb 2020
Response from HGH on 10 Feb 2020
Thanks for your continued support, we truly appreciate your patronage and are always happy to have you stay with us!

10/10 Excellent

Breeanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from HGH on 5 Feb 2020
Thanks for the awesome review, we appreciate your feedback and hope you'll stay with us again soon!

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from HGH on 20 Jan 2020
Thanks for your review, we appreciate your feedback and hope you stay with us again!

8/10 Good

Maria

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from HGH on 20 Jan 2020
Thanks for the feedback, we appreciate your time and hope you stay with us again soon!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs a good cleaning. Cobwebs, Mold in bathroom. Had to request housekeeping to clean the dishes since they left no cleaning supplies
Stayed 8 nights in Dec 2019
Response from HGH on 5 Jan 2020
Thanks for you feedback

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
great location
The location is excellent and the staff are really nice. We stayed in the cheapest rooms and they are not in the best of shape - the carpets in particular really need attention (as did the side of the bed for our friends which was stained) But, I would stay there again and just pay for a better one as it seemed that at least some of the better rooms have had more updating. And, again, the location is fantastic and the people friendly. Just don't rent the cheapest "city view" rooms or at least recognize they aren't in the best condition.
Stayed 4 nights in Dec 2019
Response from HGH on 4 Jan 2020
Thanks for reviewing your stay with us, your feedback is greatly appreciated. We are working on renovations to many of our units, and if you stay with us in the future just request a renovated unit and we'll do our best to accommodate you (subject to availability).

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service
Okay stay
The carpet in the bedroom had a lot of stains. The sofa was not a sofa bed like how it was stated in the description before we booked.
Stayed 1 night in Dec 2019
Response from HGH on 4 Jan 2020
Thanks for your review, we appreciate your feedback.

2/10 Terrible

Tammy

Stayed 6 nights in Dec 2019

8/10 Good

Fatima

Travelled with partner
Liked: Cleanliness, staff & service
Great location to stay. Underground garage parking is great. The hotel is over all good the rooms however could use a pick me up. The mattress was pretty old and not comfy and the coaches had stains on them. Kinda pricy for condition of room but it served it purpose for a one night stay
Stayed 1 night in Dec 2019
Response from HGH on 4 Jan 2020
Thanks for your review, we appreciate your time in leaving feedback. We are currently working on renovations to many of our units, as well as replacing mattresses and other dated furniture.

2/10 Terrible

Sol, Modesto ca

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Bad property old style and the breakfast is to disgusting not recommend this hotel
Stayed 1 night in Dec 2019
Response from HGH on 4 Jan 2020
We're sorry you were unhappy during your stay with us. If you had let the front desk know the room was unsatisfactory, they would've done their best to find accommodations you were happy with. The continental breakfast was complimentary -- we're sorry it didn't suit your taste, however it WAS free.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
I would not recommend staying here!! We had the room w/the kitchenette & it was a dump!! The beds were awful it was old no counter space in the bathroom. We needed a plunger for the toilet and the staff said you arent the first or the last so apparently there are plumbing issues. The first floor looks nice not sure why we were put on the 2nd fl which was awful. Couldnt find an elevator had to carry all our bags ourselves upstairs. Parking is underground in a creepy garage. Would not stay here again!! The only good thing is its not far from Hollywood Blvd.
Stayed 2 nights in Dec 2019
Response from HGH on 4 Jan 2020
Unfortunately you commented anonymously, so we can't address any of the issues you mentioned as we don't know what room you were in. You were probably put on the 2nd floor because that was what was available at the time. If you didn't like your room, it was never communicated to any staff -- we could've placed you in a room you were happy with. Our property description does not list us having elevators, and the only reason someone did not help you with your baggage is because they were busy with another guest. The garage could use more lighting, and the plumbing issues come with the age of the property (built 1954) and need to be addressed. That being said, we are truly sorry you were unhappy with your stay here.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Another choice
Lobby is nice. Beds are uncomfortable, room is dirty and street is loud.
Stayed 1 night in Dec 2019
Response from HGH on 29 Dec 2019
Thanks for your review, we appreciate your feedback!

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Upgrade!!
I stayed here last weekend for my birthday. I’ve stayed here before with some friends and liked it. When I checked in on my birthday Sean at the front desk was super nice and helpful. And when I got to my room and opened it I realized that he upgraded my room and gave me two bottles for my birthday from the hotel. Really made me birthday extra special. I’ll definitely will be coming back here frequently.
Stayed 1 night in Dec 2019
Response from HGH on 25 Dec 2019
Thanks for the kind words, we love having you stay with us and hope you had a great birthday!

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shawn always does a great job
Fantastic day wonderful people great front desk
Stayed 1 night in Dec 2019
Response from HGH on 21 Dec 2019
Thank you for the great review, we're always happy to have you stay with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wounderful here the hosts do more than enough to make sure you have what you need. Ill definately be staying here everytime I go to LA thank you
Stayed 1 night in Nov 2019
Response from HGH on 4 Dec 2019
Thanks for your wonderful review, we're very happy you enjoyed your time with us and we hope to see you again soon!

2/10 Terrible

Jacqueline

Disliked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small place conduting itself like a big chain
It was nice there a smaller place but there really trying to open your eyes threw coustmer service and details
Stayed 1 night in Nov 2019
Response from HGH on 26 Nov 2019
Thanks for such a great and eloquent review! We appreciate your feedback and hope you stay with us again soon!

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from HGH on 26 Nov 2019
Always a pleasure serving you, we look forward to your next visit!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic Hollywood Hotel
Staff was extremely helpful. You can tell the hotel is dated but amenities aren’t too bad. The hotel maintains the classic retro Hollywood vibe. I enjoyed my calm stay.
Stayed 2 nights in Nov 2019
Response from HGH on 21 Nov 2019
Thanks for your review, your feedback is appreciated and we're glad you enjoyed your stay with us!

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from HGH on 21 Nov 2019
Thanks for your review

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2019
Response from HGH on 21 Nov 2019
Thanks!

10/10 Excellent

Bonnie, St Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, quiet, clean property. Staff was very pleasant and helpful. I would definitely recommend this property.
Stayed 2 nights in Nov 2019
Response from HGH on 7 Nov 2019
Thanks for the awesome "5 out of 5" rating -- we're happy you enjoyed your stay and hope you visit again soon!

6/10 Okay

Benedict

Travelled with family
Liked: Staff & service
Stayed 2 nights in Nov 2019
Response from HGH on 6 Nov 2019
Thanks for staying with us!

10/10 Excellent

Diana, Los Angeles, CA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was great! Staff super friendly, the room was clean. Best of all, it's only walking distance from Hollywood walk of fame! Would stay again.
Stayed 2 nights in Aug 2019
Response from HGH on 1 Nov 2019
Thanks for the awesome rating! We appreciate your feedback and hope you stay with us again!