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Novotel London ExCeL

7 Western Gateway Royal Victoria Dock London, E16 1AA United Kingdom

Waterfront London hotel near ExCeL London, O2 Arena & Canary Wharf

Opposite ExCeL London
Situated opposite the ExCeL Exhibition Centre & ICC London and near the O2 Arena, Canary Wharf, Greenwich and London City Airport. The hotel is five minutes walk from Custom House (for ExCeL) train station. Show more
Restaurant, Bar & Terrace
At Novotel London ExCeL recreational facilities include a Gym, Sauna and a Steam Room. The hotel also features the Upper Deck Restaurant and Bar with outdoor terrace overlooking the water of Royal Victoria Dock
Novotel ExCeL Bedrooms
The spacious guest rooms feature sofa beds, minibars and in-room safes. Broadband and wi-fi are available in all bedrooms (surcharge). Hide

GUEST REVIEWS

3.5out of 5

Expedia Guest Rating

75%

of guests recommend

TripAdvisor Traveller Rating

TripAdvisor Traveller Rating

TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.

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Rooms & Rates

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Please complete the highlighted fields below. The check-out date must occur after the check-in date. Please change the date. Date format should be dd/mm/yy. Please provide the ages of children below. The check-in or check-out date is prior to the current date. The check-in date cannot be after 25/06/2013. The check-out date cannot be after 25/06/2013. The check-in date is missing. Please add the check-in date. The check-out date is missing. Please add the check-out date.
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Room type  
Superior room queen bed convertible sofa - Best Rate
1 queenSofa bed. Desk. Television with satellite channels, pay movies, and TV Internet access (surcharge). Wired and wireless Internet access (surcharge). In-room safe. Complimentary newspapers. Minibar. Ensuite bathroom with separate bathtub and shower. Bath amenities include hair dryer and complimentary toiletries. Blackout drapes/curtains, clock radio, and iron/ironing board. Non-Smoking.
Executive Rm 1Queen bd + convertibleSofa - Best Rate
1 queenSofa bed. Desk. Television with satellite channels, pay movies, and TV Internet access (surcharge). Complimentary wired Internet access. In-room safe. Complimentary newspapers. Minibar. Ensuite bathroom with separate bathtub and shower. Bath amenities include hair dryer and complimentary toiletries. Blackout drapes/curtains, clock radio, and iron/ironing board. Non-Smoking.
Superior Room 2 Single Beds - Best Rate
2 singleSofa bed. Desk. Television with satellite channels, pay movies, and TV Internet access (surcharge). Wired and wireless Internet access (surcharge). In-room safe. Complimentary newspapers. Minibar. Ensuite bathroom with separate bathtub and shower. Bath amenities include hair dryer and complimentary toiletries. Blackout drapes/curtains, iron/ironing board, and soundproofing. Non-Smoking.
There is only room left for . More rooms of this type may be available at higher rates. There are only rooms left for . More rooms of this type may be available at higher rates.

Hotel Policies & Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Know Before You Go
  • There are no room charges for children 16 years old and younger who occupy the same room as their parents or guardians, using existing bedding.
  • American Express
  • Diners Club
  • JCB International
  • MasterCard
  • Visa
Fees
  • The following fees and deposits are charged by the property at time of service, check-in, or check-out.
    • Self parking fee: GBP 15.00 per night (in/out privileges)
    • Pet fee: GBP 10 per pet, per night
    • Fee for in-room high-speed Internet (wired): GBP 7.99 (for 60 minutes, rates may vary)
    • Fee for in-room wireless Internet: GBP 1.50 (for 30 minutes, rates may vary)
    • Buffet breakfast fee: GBP 15.45 per person (approximate amount)
  • The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Accessibility Options

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.

  • Accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Handicapped parking
  • In-room accessibility

Property Amenities

Novotel London ExCeL offers the Upper Deck Restaurant and Bar with outdoor terrace overlooking the water at Royal Victoria Dock. High-speed broadband and wireless Internet access is available (surcharge). In addition to a sauna the Novotel London ExCeL offers a steam room and a fitness facility. Event facilities measuring 3433 square feet include conference & meeting rooms and banquet facilities all with natural daylight. This hotel also offers tour/ticket assistance, multilingual staff and coffee / tea in the Upper Deck Bar. Business services, concierge services and currency exchange are provided. Onsite covered parking is available (surcharge).

  • Sauna
  • Air-conditioned public areas
  • Fitness facilities
  • Bar/lounge
  • Total number of rooms - 257
  • Express check-out
  • 24-hour front desk
  • Currency exchange
  • Babysitting or child care
  • Restaurant(s) in hotel
  • Self parking (surcharge)
  • Elevator/lift
  • Room service
  • Luggage storage
  • One meeting/conference room
  • Parking limited (surcharge)
  • Number of floors - 9
  • ATM/banking
  • Audio-visual equipment
  • Smoke-free property
  • Banquet facilities
  • Breakfast available (surcharge)
  • Business center
  • Business services
  • Coffee in lobby
  • Complimentary newspapers in lobby
  • Concierge services
  • Dry cleaning/laundry service
  • Event catering
  • Tours/ticket assistance
  • Wireless (high-speed) Internet access - surcharge
  • Wired (high-speed) Internet access - surcharge
  • Laundry facilities
  • Multilingual staff
  • Parking (surcharge)
  • Room service (24 hours)
  • Year Built - 2004
  • Meeting facilities size (feet) - 3433
  • Shoe shine
  • Number of buildings/towers - 1
  • Steam room
  • Suitable for children
  • Television in lobby
Novotel London ExCeL, London,  United Kingdom, Property Amenities Featured Image

Rooms

Novotel London ExCeL offers 257 spacious guestrooms. Guest rooms are furnished with two-seater sofa beds and unique pivoting desks for work or dining. Televisions offer satellite channels with radio, pay movies and TV Internet access (surcharge). Broadband and wireless high-speed Internet access are available for a surcharge; direct-dial phones, complimentary newspapers and in-room safes are also provided. Coffee/tea facilities are provided. Bathrooms include separate bathtubs and showers, complimentary toiletries and hair dryers. Minibars and climate control are also included. Housekeeping is provided and wake-up calls can be requested. Cribs (infant beds) are also available on request. All guest rooms are non-smoking.

Novotel London ExCeL, London,  United Kingdom, Rooms Guest Room

Room Amenities

  • Pay movies
  • Climate control
  • Voice mail
  • Direct-dial phone
  • Minibar
  • Coffee/tea maker
  • Wake-up calls
  • Private bathroom
  • Hair dryer
  • Separate bathtub and shower
  • Satellite television service
  • Iron/ironing board
  • Desk
  • Window opens
  • Complimentary newspaper
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Daily housekeeping
  • Complimentary toiletries
  • In-room safe
  • Electronic/magnetic keys
  • Sofa bed
  • Cribs (infant beds) available
  • Non-smoking only
  • Wireless high-speed Internet access (surcharge)
  • Dial-up Internet access (surcharge)
  • Television Internet access (surcharge)

Dining

Novotel London ExCeL offers the Upper Deck Restaurant and Bar, plus the Upper Deck Terrace with stunning views overlooking Royal Victoria Dock and towards Canary Wharf and the O2 Arena. 24-hour room service is available.

Novotel London ExCeL, London,  United Kingdom, Dining Restaurant

Recreation

Recreational amenities at the hotel include a sauna, a steam room and a fitness facility. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sailing nearby
  • Dock nearby
  • Boat launch nearby
  • Swimming nearby
  • Playground on site

Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Novotel London ExCeL

3.5
out of 5
avg. guest rating
Hotel service:
4.0
Hotel condition:
3.3
Room cleanliness:
3.3
Room comfort:
3.5
Location:
4.7
Neighbourhood:
3.3
75%

of guests recommend

out of 4 reviews

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A Traveller from Lisbon
3.0
out of 5
Recommends this hotel
Posted 6 Nov 2011

“When they say it's right next to the Excel convention center...”

... they mean it, you can see it from your window if your room is on the left side of the hotel. It's a decent new modern hotel with good facilities, unfortunately my room didn't overlook the river or the convention center, no, my view was to the rooms of the Ibis next door (didn't like that), but I didn't bother changing since the russian guy at the reception took 15 minutes to find my reservation despite me giving him the reservation number, if I asked to change rooms because of the view I would have probably slept on the lobby. The rooms are pretty good and nicely decorated, they have british style 'closet' loos (all other hotels I've stayed in London had continental style restrooms). Now the bad: my salmon was undercooked and terribly bland (@ the upper deck), the shower had a terrible moisty smell, for some reason they only let you crack the window open and not open it the entire way (afraid you are gonna steal the TV???!?!) so that was kind of uncofortable not being able to clear the room of that smell in the first few minutes. The safes could be better as if you leave them open for more than a minute or so they reset the code.

Area recommendations
kensington
Comment from the hotel's management
Thank you for your feedback on the Novotel London ExCeL, Royal Victoria Dock. I was pleased to read that you found the hotel modern with good facilities and nicely decorated rooms. Naturally I am disappointed to hear your feedback on your meal in our Upper Deck Restaurant on Level 1. I would like to thank you for this feedback and I sincerely hope we have an opportunity of welcoming you back to the Novotel London ExCeL sometime in the future.
Hotel Management, General Manager
Posted 6 Dec 2011
Gburugburu I
2.0
out of 5
Does not recommend this hotel
Posted 5 Nov 2011

“Taking unfair advantage of the location”

Very tight room, the only thing you do not pay for is probably the toilet roll. Internet for £19/day? This is simply scandalous.

Comment from the hotel's management
Thank you for taking the time to provide feedback on your recent stay at the Novotel London ExCeL, Royal Victoria Dock. Internet is complimentary on the iMac computers in the hotel lobby or when staying in our Executive Rooms or Suites (Broadband only). Wi-Fi access is also available in the hotel. Thank you once again for your feedback.
Hotel Management, General Manager
Posted 6 Dec 2011
Melinda W from North Gosford, Australia
5.0
out of 5
Recommends this hotel
Posted 2 Oct 2011

“Great stay in Docklands”

Excellent service from check in to check out. Enjoyed a few cocktails @ the bar. Loved the buffet breakfast. Could not have asked for more. An easy walk from the ExCel DLR station. No need for a car.

Getting around
Tube & DLR easy to use & cost effective
Comment from the hotel's management
Thank you for taking the time to provide feedback on your recent stay at the Novotel London ExCeL, Royal Victoria Dock. We are delighted to hear that you enjoyed your stay with us and enjoyed breakfast in the Upper Deck Restaurant. We look forward to welcoming you back on another trip to London’s Docklands area.
Hotel Management, General Manager
Posted 12 Oct 2011
A Traveller from Ankara, Turkey
4.0
out of 5
Recommends this hotel
Posted 23 Sep 2009

“Nice business hotel for Excel”

It is nice hotel if you are attending an event at the Excel, otherwise it is too far away from London.

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Novotel London ExCeL

7 Western Gateway Royal Victoria Dock London, E16 1AA United Kingdom

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Nearby Points of Interest

  • Excel Exhibition Centre - 0.4 km / 0.3 mi
  • The O2 - 1.6 km / 1 mi
  • Thames Barrier - 1.9 km / 1.2 mi
  • The Valley - 2.5 km / 1.6 mi
  • Boleyn Ground Stadium - 2.9 km / 1.8 mi
  • University of Greenwich - 3.3 km / 2.1 mi
  • Royal Artillery Barracks - 3.6 km / 2.2 mi
  • Royal Observatory - 3.7 km / 2.3 mi
  • Greenwich Park - 4.1 km / 2.5 mi
  • Olympic Stadium - 4.3 km / 2.7 mi
  • Tower Bridge - 6.7 km / 4.2 mi
  • Tower of London - 6.7 km / 4.2 mi
  • Eltham Palace - 7 km / 4.3 mi
  • Globe Theatre - 8.2 km / 5.1 mi
  • St. Paul's Cathedral - 8.4 km / 5.2 mi

Location Highlights

  • Airport nearby
  • Convention center nearby
  • Water nearby

The closest major airports to Novotel London ExCeL are:

London (LCY-London City) - 2 km / 1.2 mi

London (LHR-Heathrow) - 32.9 km / 20.4 mi

London (LGW-Gatwick) - 41.2 km / 25.6 mi

The preferred airport for Novotel London ExCeL is London (LCY-London City).

Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

Distances are displayed to the nearest 0.1 mile and kilometre.

Nearest Major Airport:

  • London, England, UK (LCY-London City)

Area:

Canary Wharf - Docklands, London, England, United Kingdom: London’s 21st-century waterside business district, Canary Wharf is best known for its cutting-edge architecture, including the 50-storey obelisk-shaped skyscraper, One Canada Square. Get there by the Docklands Light Railway, with elevated tracks giving wonderful views into a world of glass and steel. By contrast, historic Greenwich, home to the National Maritime Museum, is just across the Thames. A foot tunnel links the two.

Novotel London ExCeL

7 Western Gateway Royal Victoria Dock London, E16 1AA United Kingdom

Most recent booking for this hotel: less than 8 hours ago.
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