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Reviews of Hotel Centrum Istanbul

Hotel Centrum Istanbul
Hoca Pasa Mh. Ibn-i Kemal Cd. No:14, Sirkeci, Istanbul

Reviews

8.0

Very good

Rating 10 - Excellent. 47 out of 152 reviews" "
Rating 8 - Good. 69 out of 152 reviews" "
Rating 6 - Okay. 25 out of 152 reviews" "
Rating 4 - Poor. 7 out of 152 reviews" "
Rating 2 - Terrible. 4 out of 152 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Samuel

Travelled with partner
Liked: Staff & service
Great po8
Stayed 1 night in Apr 2024
Response from Hotel Centrum Istanbul / Tuğba on 13 Apr 2024
Hello Samuel;First of all, thank you very much for taking the time to rate us. We would like you to point out our shortcomings in hotel services in your rating, so that we can increase guest satisfaction in the future.

10/10 Excellent

Vance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Hotel Centrum Istanbul / Tuğba on 25 Mar 2024
Hi Dear Vance ;We were pleased to welcome you in our hotel. We are also happy to learn that you are generally happy with your stay, and we will be honored to welcome you again in your future visits to Istanbul.Best Regards

8/10 Good

Anibal R.

Liked: Cleanliness
Stayed 7 nights in Nov 2023
Response from Hotel Centrum Istanbul / Tuğba on 13 Dec 2023
Dear Anibal ;We were pleased to welcome you in our hotel. We are also happy to learn that you are generally happy with your stay, and we will be honored to welcome you again in your future visits to Istanbul.Best Regards

8/10 Good

Amin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our brief stay at Hotel Centum istanbul. It is family friendly and near to all major touristic points in Istanbul.
Stayed 1 night in Aug 2023
Response from Hotel Centrum Istanbul / Tugba on 10 Aug 2023
Dear Amin ; We were pleased to welcome you in our hotel. We are also happy to learn that you are generally happy with your stay, and we will be honored to welcome you again in your future visits to Istanbul.

8/10 Good

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Hotel Centrum Istanbul / Tugba on 12 July 2023
Dear Lynette ;We were pleased to welcome you in our hotel. We are also happy to learn that you are generally happy with your stay, and we will be honored to welcome you again in your future visits to Istanbul.

8/10 Good

BIBI N, Jersey City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was extremely friendly and helpful, had an issue with a crooked taxi driver , hotel staff stepped in to resolve it, breakfast was very good, hotel was always spotless clean , breakfast staff always go above and beyond to cater to your needs, i will definitely stay here again
Stayed 6 nights in Apr 2023
Response from Hotel Centrum Istanbul / Tugba on 14 Apr 2023
Dear Bibi ;We were pleased to welcome you in our hotel. We are also happy to learn that you are generally happy with your stay, and we will be honored to welcome you again in your future visits to Istanbul.

8/10 Good

Kathryn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. I care about this property. I will be honest about my advice. At breakfast, I would advise to be available until 10:30 instead of 10:00 a.m. Also, please change the juice at breakfast. It is not pleasing. One last thing; the carpet area on the 4th floor near the elevators needs some cleaning. There is a lot of staining to the area carpets.
Stayed 13 nights in Mar 2023
Response from Hotel Centrum Istanbul / Tugba on 3 Apr 2023
Dear Kathryn ;We want you to know that we are more and more pleased to welcome you in our hotel. Your suggestions and complaints are very important to us. We forward the issues you mentioned to the hotel management and related departments. Hoping to host you in much better conditions, stay happy until we meet again.

8/10 Good

Jin Hae

Travelled with group
Liked: Staff & service, property conditions & facilities
A bit old and noisy, but great location. Could be better if the bathroom was cleaner.
Stayed 2 nights in Oct 2022
Response from Hotel Centrum Istanbul / Tugba on 31 Oct 2022
Dear Jin Hae ; Thank you for your scoring , and we will share your comments with our management. I hope we will host you again at your next Istanbul visit with better terms.Have a good day,

6/10 Okay

Verified traveller

Liked: Staff & service
There was a strong smell of mold in the room.
Stayed 2 nights in Sep 2022
Response from Hotel Centrum Istanbul / Tugba on 14 Oct 2022
Dear Marina ;Thank you for your scoring , and we will share your comments with our management. I hope we will host you again at your next Istanbul visit with better terms.Have a good day,

6/10 Okay

Syed Wajeeul Hasan

Stayed 7 nights in Jun 2022
Response from Hotel Centrum Istanbul / Tugba on 1 Oct 2022
Dear Syed;Thank you for your scoring. I hope we will host you again , at future.Best Regards

10/10 Excellent

Daniel Gerard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Very nice rooms
Stayed 1 night in Jun 2022
Response from Hotel Centrum Istanbul / Tuğba on 14 June 2022
Dear Daniel ; Thank you very much for your generous scoring and choosing our hotel for your staying in Istanbul. We are so happy to host and meet you too. We will do our best to keep the same hotel quality. We hope to host you again . Best Regards.

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay! Room was clean, everything was the same as on the picture. Staff was friendly, thoughtful and very helpful.
Stayed 1 night in Jun 2022
Response from Hotel Centrum Istanbul / Tuğba on 13 June 2022
Dear Andrea ; Thank you for your scoring and your comments , I hope we will host you again your next Istanbul visit.

6/10 Okay

Azeem

Stayed 6 nights in May 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ACCOMMODATION WAS OK, BREAKFAST A LITTLE POOR, ABOUT THE SAME THINGS EVERY MORNING. IN THE CHAPTER OF CLEANING, THEY ARE BEAUTIFUL, THE TOWELS CHANGED DAILY, THE BED LINEN FOR TWO DAYS. SAUNA, MASSAGE FOR A COST, BUT NOT EXPENSIVE. FEW PARKING PLACES, BUT YOU CAN PARK FOR A PAY ON A NEXT STREET
Stayed 3 nights in Nov 2021
Response from Hotel Centrum Istanbul / Tuğba on 3 Dec 2021
Dear our guest ; Thank you very much for your generous scoring and choosing our hotel for your staying in Istanbul. We are so happy to host and meet you too. We will do our best to keep the same hotel quality. We hope to host you again . Have a good day!

2/10 Terrible

Sultan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in close to everything walking distance from most places.
Stayed 3 nights in Oct 2021
Response from Hotel Centrum Istanbul / Tuğba on 21 Oct 2021
Dear Sultan ; Could you share with us; why you are not satisfied with your accommodation in general? Have a great day.

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are superior and friendly. Staff went above and beyond to see our comfort.
Stayed 9 nights in Sep 2021
Response from Hotel Centrum Istanbul / Tuğba on 24 Sept 2021
Dear Ahmed ; We are glad to hear you were satisfied with your stay. We hope to host you again at our hotel soon. Have a nice day, Best Regards

6/10 Okay

John

It was ok but the wifi could have been better and room to small ok for one person Food could have been improved but it was fine
Stayed 7 nights in Sep 2021
Response from Hotel Centrum Istanbul / Tuğba on 20 Sept 2021
Dear John ; Thank you for your scoring and your comments. Also your reservation is for an economic room, the economic rooms are smaller than the other room types. We will check the wi-fi connection for to better using. We will be happy to host you again. Have a great day,

10/10 Excellent

Hidayet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In short the best place located in the heart of Istanbul. Friendly staff, good view in terrace, enjoyed staying in this hotel.
Stayed 4 nights in Aug 2021
Response from Hotel Centrum Istanbul / Tuğba on 2 Sept 2021
Hidayet Bey merhaba ; Önelikle vakit ayırarak yapmış olduğunuz güzel yorumunuz ve puanlamanız için çok teşekkür ederiz.İleride İstanbul ziyaretlerinizde sizi yeniden otelimizde ağırlamaktan mutluluk duyarız. Saygılarımızla

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrum hotel stay
The stay was good. Area is very good. Walking distance to most places. Breakfast is good. Only problem is they do not have an iron to use just to iron sone clothes. It is so cheap dont know why they dont get one. Only other issue is that they do not have a late check out option. If needing to check out later than 12 then need to pay for full day extra. Other places I have been have like a half day payment for late check outs. But all in all a good hotel. Will stay again.
Stayed 4 nights in Jul 2021
Response from Hotel Centrum Istanbul / Tuğba on 2 Aug 2021
Dear George , Thank you for your kind words and generous review. We would like to host you again on your next visit to Istanbul. Best Regards

8/10 Good

Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from Front Office / Tuğba on 26 July 2021
Dear Kumar ; Thank you for your scoring. It is our pleasure to host you in our hotel. Best Regards

8/10 Good

ABDULKARIM

Liked: Staff & service
Stayed 5 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is wel👌👍👏
Stayed 2 nights in Jun 2021
Response from Hotel Centrum Istanbul / Tuğba on 30 June 2021
Dear our guest ; Thank you for your scoring. It is our pleasure to host you in our hotel. Best Regards

10/10 Excellent

ayman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe , calm , helpful, clean, specıal location
Stayed 1 night in Jun 2021
Response from Hotel Centrum Istanbul / Front Office on 14 June 2021
Dear Ayman ; Thank you for your good feedback and scoring . We will be happy host you again at future . Best Regards Tuğba

8/10 Good

Steven

Stayed 1 night in Oct 2019
Response from Hotel Centrum Istanbul / Tuğba on 9 Nov 2023
Dear Steven ; We were pleased to welcome you in our hotel. We are also happy to learn that you are generally happy with your stay, and we will be honored to welcome you again in your future visits to Istanbul.Best RegardsTuğba

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay. Friendly staff. Clean hotel. Centrally located.
Stayed 1 night in Oct 2019
Response from Tugba/Front Office on 13 Oct 2019
Dear Kerry, Thank you for your review.We would like to host you again on your next visit to Istanbul. Best Regards

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location / good accommodation
Stayed 1 night in Oct 2019
Response from Tugba / Front Office on 11 Oct 2019
Dear our guest, Thank you for your review. We would like to host you again. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Tuğba / Front Office on 2 Oct 2019
Dear our guest, Thank you for your review.We would like to host you again on your next visit to Istanbul. Best Regards

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019
Response from Tuğba / Front Office on 13 Sept 2019
Dear our guest, Thank you for your review. We would like to host you again. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Property was adequate however in a fantastic location, staff were incredibly helpful and nothing was a problem they went above and beyond to help me during my stay.
Stayed 4 nights in Aug 2019
Response from Tuğba / Front Office on 26 Aug 2019
Dear our guest, Thank you for your review. We would like to host you again. Best Regards

10/10 Excellent

Calafia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and good service.
Great location. The WiFi is great. You can setup an airport Shuttle and pay at the front desk. As a vegetarian, it would be better if you had more fruits available at breakfast.
Stayed 1 night in Aug 2019
Response from Tuğba on 15 Aug 2019
Dear Calafia , Thank you for your kind words and generous review. We would like to host you again on your next visit to Istanbul. Best Regards

10/10 Excellent

Manaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrum hotel İstanbul
Hotel location is perfect. Gulhane station is on right next to hotel. Even you can walk to all touristic objects like Sultan Ahmet moscue, Hagia Sophia, Basilica Sistern and Topkapi within 10 mins. Staff was helpful. Rooms was clean and breakfast was OK for money which has been payed.
Stayed 3 nights in Jun 2019
Response from Tuğba on 25 June 2019
Dear Guest, Thank you for your kind words and generous review. We would like to host you again on your next visit to Istanbul. Best Regards

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint
We had a wonderful stay! Unfortunately, the hotel as a whole had yet to start utilizing AC but we managed to get a room where we could turn the unit on without the remote. The rooms were small. Breakfast was always great and the staff was very helpful. Located close to many attractions and lots of restaurants and services; barber, salon, laundry, pharmacy, shops and stores of all kinds. There is even a Turkish bath in hotel!
Stayed 5 nights in May 2019
Response from Front Office / Tugba on 20 May 2019
Hi Dear Denis, Thank you very much for your beautiful comments! We are so happy that you were satisfied with our hotel. We will be pleased to welcome you again. Have a nice day Best regards

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location great stay
The location was perfect ... within easy walking distance of the Blue Mosque, Grand Market, and many other sights. The tram is very very close as are lots of restaurants. Breakfast had a lot of options in the roof top room with nice views. We had an econo room which was small but but we didn’t find it uncomfortably so. We could have upgraded to another room when our tour started but we decided not to. The hotel and room were clean. We had plenty of hot water for showering.
Stayed 1 night in Mar 2019
Response from Front Office on 14 Mar 2019
Hi Dear Our Guest, Thank you very much for your beautiful comments! We are so happy that you were satisfied with our hotel. We will be pleased to welcome you again. Have a nice day Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from Gözde on 22 Feb 2019
Hi Dear Our Guest, Thank you for choosing our hotel a. We will be pleased to welcome you again. Have a nice day Best regards,

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location, nice staff
Stayed 1 night in Jan 2019
Response from Gözde-Sales Manager on 31 Jan 2019
Hi Dear Our Guest, Thank you very much for your beautiful comments! We are so happy that you were satisfied with our hotel. We will be pleased to welcome you again. Have a nice day Best regards, Gözde

8/10 Good

Mohamed

Liked: Cleanliness, staff & service
Very nice
The staff is very nice.. good area to stay in, good price.
Stayed 1 night in Jan 2019
Response from Front Office on 26 Jan 2019
Hi Dear Mohamed, Thank you very much for your beautiful comments! We are so happy that you were satisfied with our hotel. We will be pleased to welcome you again. Have a nice day Best regards

8/10 Good

Phil, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great central location and an enjoyable stay. Thank-you to the staff. Would recommend you to all .
Stayed 2 nights in Jul 2018
Response from Gözde on 1 Aug 2018
Hi Dear Our Guests, Thank you very much for your beautiful comments! We are so happy that you were satisfied with our hotel. We will be pleased to welcome you again. Have a nice day Best regards, Gözde

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel central to all you would want in old Istanbul. Breakfast good. Check your room before moving in - some are like boxes eg room 508 and need to be avoided if possible.
Stayed 3 nights in May 2018
Response from Gözde on 11 May 2018
Hi Dear Our Guests, Thank you for your beautiful comments! We are happy that you were satisfied with our hotel. However, this room is our economic room therefore, it's smaller than others. I hope, next time you will stay our standard room. We will be pleased to welcome you again. Have a nice day Best regards, Gözde

10/10 Excellent

FamilyFun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and location
Excellent hotel. It’s a 3* hotel but should be a 4*. Rooms cleaned everyday, new towels and toiletries. Excellent breakfast selection, brilliant staff and hospitality, and atmosphere. Great location, 10 min from topkapi palace, blue mosque and other attractions are within walking distance. Plus tramway on ur doorstep. Thank you for a brilliant and comfortable stay.
Stayed 7 nights in Apr 2018
Response from Gözde on 25 Apr 2018
Hi Dear Our Guest, Thank you very much for your beautiful comments! We are so happy that you were satisfied with our hotel. We will be pleased to welcome you again. Have a nice day Best regards, Gözde

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2017
Hi Dear Patricia, Thank you for choosing our hotel and your comments. We will be pleased to welcome you again. Have a nice day Best regards, Gözde

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Hi Dear Our Guests, Thank you very much for your comments. We will glad to welcome you again soon. Have a nice day Best regards, Gözde Sales Manager

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Good location BUT poor service & poor rooms
I had trouble with the shuttle service they provided..coming 30 mins late..thereafter, the driver making us walk down the road to get to the hotel. Hotel itself was decent for a 2 star hotel. The location is great! Breakfast was usually the same everyday and very oily. We had construction outside of our room which gave us sleepless nights..even after complaining the hotel did not move our rooms.
Stayed 8 nights in Aug 2017
I am examining the problems you are experiencing individually 1.the driver is not late, you can not find the driver. 2.You have found the hotel breakfast as greasy and you are saying that it is a 2 star hotel, we watched you at breakfast every morning, you eat your dishes with your hands and you say you do not like it. 3.You are planning to stay in a 5 star hotel for the room price you pay. (25 euros for 2 people) you are defamating our hotel to get everything free of charge. If you can not prove these laws, our lawyer will contact you. Your comments because it does not reflect the truth 4.The hotel is in the city center if you are using dir.Internet you would not look at the position. I reckon you will re-examine your comment. Türkan

6/10 Okay

Linda, blind bay

nice central location in old town
vacation .. visiting instanbul... hotel was centrally located in the old quarter, about 10 minutes walk from spice bazaar, and 15 minute walk from blue mosque area. the room was clean, but basic, with a very hard, well worn bed. pricey for what you got, with monotonous continental style breakfast.

6/10 Okay

Dennis, New Jersey

Centrally located hotel
I chose this hotel because it was centrally located. The breakfast is excellent. The rooms could use an updating.

8/10 Good

Andrianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very clean rooms, and excellent friendly staff. WiFi was unstable and breakfast could be a bit better for a hotel of this sort.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
there as the starting and ending hotel for a group tour plus booked an extra night on beginning and end on my own. was generally very satisfied. nice view from top of hotel and ate at many different hotels on group tour and this one probably had the biggest selection of food for breakfast

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
This is a good hotel in a very convenient location. It was easy to walk to most of the sights we wanted to see, and there were plenty of restaurants and other things to do in the area.

8/10 Good

Heath, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable enough, great location.
Stayed for one night to see Istanbul a bit after a business trip. Was very quiet during the night and comfortable enough. Room was small, but we spent very little time in there anyway. The location is great for people wishing to see the sights.

10/10 Excellent

David, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay in Istanbul
We stayed 2 nights before our Turkey tour and 2 nights after the tour. Bed and room clean and comfortable. Had the best shower in all our trip. Food was excellent including all the breakfasts. Centrum allowed us to store luggage which was very helpful and the staff happily arranged the shuttle bus for us. Nothing was too much trouble.The hotel was in a very central part of the old city.

8/10 Good

sid, philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great location for sightseeing in Istanbul
The Centrum is a good choice without spending a fortune. One of the best old Istanbul locations, easy walking to any tourist place. The hotel is very well run, the breakfast is good to excellent and the staff tries hard to be helpful. Unless you are looking for high end hotels this should be a choice.