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Reviews of Cambridge Suites Hotel

3 out of 5
Cambridge Suites Hotel
1583 Brunswick St, Halifax, NS

Reviews

8.8

Excellent

Rating 10 - Excellent. 869 out of 1505 reviews" "
Rating 8 - Good. 433 out of 1505 reviews" "
Rating 6 - Okay. 118 out of 1505 reviews" "
Rating 4 - Poor. 61 out of 1505 reviews" "
Rating 2 - Terrible. 24 out of 1505 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Erin

Business traveller
Liked: Cleanliness, staff & service, amenities
I am always treated very well here. All staff gives exceptional customer service. I only gave a three to the property because some of it is a bit dated (carpet in my particular room, buttons on elevators, some of the fitness centre, hot tub). Good breakfast.
Stayed 2 nights in May 2024
Response from Cambridge Reservation on 13 May 2024
Thank you for taking the time to leave a review. We're thrilled to hear that you always receive exceptional customer service from our staff. We appreciate your feedback regarding the outdated aspects of the property and we strive to make improvements to enhance your experience. We hope to welcome you back again soon.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious. Nice view of Citadel Hill. Super close to the shops and restaurants on Spring Garden Rd.
Stayed 1 night in May 2024
Response from Reservations on 10 May 2024
Thank you for staying at the Cambridge Suites

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfied
Stayed 1 night in May 2024
Response from Reservations on 10 May 2024
Thank you for staying at the Cambridge Suites

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Reservations on 8 May 2024
Thank you for staying at the Cambridge Suites

2/10 Terrible

Rohan

Disliked: Staff & service, amenities, property conditions & facilities
the stay at the property was ok, the staff is extremely rude. I tried taking up the parking issue which I had with Jeremy & Penny. Jeremy was extremely rude in his behaviour. Even when I am back in the city, will never stay at Cambridge Suites. The breakfast at the hotel was the same during my entire stay for the 4 days. The hotel management rips you off from charging $25 plus taxes for the parking, and also charges $250 incidental charge. None of this are conveyed by Expedia or the hotel when the booking was made. Overall, ride staff, pathetic behaviour from the front desk. Never staying again
Stayed 5 nights in Apr 2024
Response from Reservations on 7 May 2024
We apologize for the experience you had. We will try our best to give the guest experience he enjoys.

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff extremely welcoming and efficient.
Stayed 1 night in May 2024
Response from Reservations on 7 May 2024
Thank you for staying at the Cambridge Suites

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Reservations on 7 May 2024
Thank you for staying at the Cambridge Suites

8/10 Good

Dwayne, Armstrong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were fantastic, even offering a bagged breakfast to go with an early checkout. Friendly and helpful.
Stayed 1 night in May 2024

10/10 Excellent

Chintan Mukesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pleasant staying.
Stayed 1 night in Apr 2024
Response from Reservations on 2 May 2024
Thank you for staying at Cambridge Suites

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Opposite the Fortress Handy for the Maritime museum
Stayed 3 nights in Apr 2024
Response from Reservations on 2 May 2024
Thank you for staying at the Cambridge Suites

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice and friendly
Stayed 1 night in Apr 2024
Response from Reservations on 1 May 2024
Thank you for staying at Cambridge Suites

10/10 Excellent

Ariah

Travelled with family
Liked: Amenities
Comfortable
Stayed 2 nights in Apr 2024
Response from Cambridge Reservation on 1 May 2024
Thank you for taking the time doing the review. We hope to welcome you back in the near future!

8/10 Good

Veronica

Travelled with partner
Liked: Cleanliness, staff & service
Great staff at guest services. Really good breakfast food and facility. Everyone we encounteted was friendly and helpful. Our room was comfortable and roomy. Towel quality and quantity poor. Hallway traffic was very noisy.
Stayed 1 night in Apr 2024
Response from Cambridge Reservation on 1 May 2024
Thank you for taking the time to leave a review. We are happy to hear that you enjoyed your interactions with our staff, as well as the breakfast offerings and overall facility. We apologize for any issues with the towel quality and quantity in your room and will make sure to address this with our housekeeping team. Additionally, we will look into ways to reduce noise in the hallways to enhance our guests' overall experience. We hope you will choose to stay with us again in the future. Thank you for your feedback.

8/10 Good

Quentin

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Reservations on 1 May 2024
Thank you for staying at the Cambridge Suites

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best locations in the city if you are taking in a game or show at the Scotia Centre. Close to shopping and lots of restaurants and considering it is right downtown, it was very quiet. Staff was great too.
Stayed 1 night in Apr 2024
Response from Cambridge Reservation on 30 Apr 2024
Thank you for your positive review! We're thrilled to hear that our location was convenient for your visit. Our team works hard to provide outstanding service, so we're delighted to hear that you had a great experience with our staff. We hope to welcome you back for another stay in the future!

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cambridge Reservation on 1 May 2024
Thank you for taking the time to complete the review. We hope to welcome you back again in the near future!

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was efficient. Room was clean. Breakfast included and was delicious.
Stayed 1 night in Apr 2024
Response from Reservations on 29 Apr 2024
Thank you for staying at the Cambridge Suites

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Apr 2024
Response from Reservations on 29 Apr 2024
Thank you for staying at the Cambridge Suites

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great and city was great
Stayed 4 nights in Apr 2024
Response from Cambridge Reservation on 29 Apr 2024
Thank you for the feedback, we hope to welcome you back again in the future.

8/10 Good

Nicholas

Stayed 3 nights in Mar 2024
Response from Reservations on 29 Apr 2024
Thank you for staying at the Cambridge Suites

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Was located in the downtown near many restaurants and activities. Will be back.
Stayed 1 night in Apr 2024
Response from Cambridge Reservation on 28 Apr 2024
Thank you for taking the time to leave a review of your stay at our hotel. We are delighted to hear that you had an enjoyable experience during your time with us. We hope to welcome you back in the future for another memorable stay.

6/10 Okay

Leslie

Travelled with partner
Checking in was very busy
Stayed 1 night in Apr 2024
Response from Cambridge Reservation on 25 Apr 2024
Thank you for taking the time to provide us with your feedback. We thank you for staying with us!

6/10 Okay

Bright Noghayin

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Reservations on 25 Apr 2024
Thank you for staying at the Cambridge Suites

10/10 Excellent

Destinee

Stayed 1 night in Apr 2024
Response from Cambridge Reservation on 13 May 2024
We thank you for you review, hope to see you again soon!

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, staff were amazingly helpful.
Stayed 2 nights in Apr 2024
Response from Cambridge Reservation on 23 Apr 2024
Thank you for staying with Cambridge Suites. We look forward to have you with us again!

10/10 Excellent

Destinee

Stayed 1 night in Apr 2024
Response from Cambridge Reservation on 13 May 2024
Thank you for completing the review. We hope to welcome you back again soon!

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our view looking out over the Citadel. Very clean, spacious rooms, liked the attention to recycling, composting, other eco-friendly policies. Very nice breakfast with lots of variety - prefer gala apples to red delicious - less tough. Music a bit noisy, throbbing at times in restaurant. Don't like the hotel's policy of providing wine for purchase right in the room. This easy access may cause problems for individuals who struggle with alcoholism. Front desk staff could do with being updated on local tourist info. We were directed to waterfront for tourist info, only to be told that Halifax Tourist Information facility there has been closed for over a year. Out-of-season tour brochures, (such as Hopper) should not be on display until companies are open for the season.
Stayed 4 nights in Apr 2024
Response from Cambridge Reservation on 22 Apr 2024
Dear Douglas,Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the stunning view of the Citadel from your room.We are sorry to hear about the misinformation provided by our front desk staff and the out-of-season tour brochures. We will address this issue with our team to ensure that they have accurate and up-to-date information for guests.Thank you again for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 Excellent

Mallory

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, will stay again
Stayed 2 nights in Apr 2024
Response from Reservations on 19 Apr 2024
Thankyou for staying at the Cambridge Suites

10/10 Excellent

christy

Liked: Amenities
Love how accessible this property is ,close to everything , the cleanliness of the hotel and rooms, great helpful staff makes your check in and check outs super easy ,greets you with smile , they really make your visit has stress free as possible. What I didn't like was I went out to an event and, when I came back the main doors to the lobby were locked. They are motion sensor, so I understand why the doors to the lobby were locked prevent wild animals coyote walking in , and just in general people from loitering in the lobby , they did out a sign to use your card or ring the buzzer to gain access to the lobby ,just found it a bit inconvenient outside to be looking for my room key to gain access to the lobby ,however I understand the reasons behind it.
Stayed 1 night in Apr 2024
Response from Reservations on 18 Apr 2024
Thank you for staying at the Cambridge Suites

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The included breakfast was excellent.
Stayed 3 nights in Apr 2024
Response from Reservations on 18 Apr 2024
Thank you for your feedback and your stay at the Cambridge Suites

8/10 Good

kerry-ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and great staff. My only complaint is that you have to pay extra for bacon and sausages for breakfast.
Stayed 2 nights in Mar 2024
Response from Reservations on 17 Apr 2024
Thank you for staying at the Cambridge Suites

10/10 Excellent

jason

Stayed 4 nights in Apr 2024

10/10 Excellent

Glenda Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , great location
Stayed 1 night in Apr 2024
Response from Reservations on 14 Apr 2024
Thank you for staying at the Cambridge Suites!

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Reservations on 16 Apr 2024
Thank you for staying at the Cambridge Suites Glenn!

10/10 Excellent

Christina

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again :)
Stayed 2 nights in Apr 2024
Response from Reservations on 14 Apr 2024
Thank you for staying at the Cambridge Suites, Christina!

8/10 Good

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds and pillows could use an upgrade. Pillow either too think and hard or others too lumpy. Mattress also not very good.
Stayed 1 night in Apr 2024
Response from Reservations on 14 Apr 2024
Sorry about your experience, Lori.

10/10 Excellent

Brenda

Travelled with group
Our stay was very comfortable
Stayed 1 night in Apr 2024
Response from Reservations on 14 Apr 2024
Thank you for staying at the Cambridge Suites, Brenda!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, very convenient location and competitive pricing
Stayed 1 night in Apr 2024
Response from Reservations on 12 Apr 2024
Thank you for staying at the Cambridge Suites, Greg!

10/10 Excellent

elizabeth, Halifax

Stayed 1 night in Apr 2024
Response from Cambridge Reservation on 30 Apr 2024
Thank you for staying with us! We hope to see you another time soon!

8/10 Good

Alisia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Reservations on 12 Apr 2024
Thank you for the feedback, Alisia.

10/10 Excellent

alex

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the very spacious room!
Stayed 1 night in Mar 2024
Response from Reservations on 8 Apr 2024
Thank you Alex for the high praise! We are happy to hear you had a great trip. We hope to welcome you all back again soon.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reservations on 5 Apr 2024
Thank you for staying at the Cambridge Suites!

8/10 Good

Wanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located and staff are very friendly. Obvious language barriers with Housekeeping staff but again they are very friendly. The facility is dated and our bed was very worn, definitely needed replacement. No protein option at breakfast was disappointing but the available food was of good quality.
Stayed 2 nights in Mar 2024
Response from Reservations on 3 Apr 2024
Thank you for staying at the Cambridge Suites, Wanda!

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Reservations on 3 Apr 2024
Thank you for staying at the Cambridge Suites, Lynn!

8/10 Good

Renaud

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean...breakfast could use a bit of a variety...samething 2 mornings in a row.
Stayed 2 nights in Mar 2024
Response from Reservations on 3 Apr 2024
Thank you for staying at the Cambridge Suites, Renaud!

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Sofa bed was not proper for sleeping.
Stayed 3 nights in Mar 2024
Response from Reservations on 1 Apr 2024
Thank you for staying at the Cambridge Suites, Cynthia!

10/10 Excellent

Aaron, Astra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gold right in the Heart of the city!
Stayed 1 night in Mar 2024
Response from Reservations on 1 Apr 2024
Thank you for staying at the Cambridge Suites!

10/10 Excellent

Tricia

Travelled with family
Liked: Property conditions & facilities
Doesn’t accept all forms of payment
Stayed 1 night in Mar 2024
Response from Reservations on 1 Apr 2024
Thank you for the feedback, Tricia.

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Served our needs. Room comfortable and clean. Could use a little refurbish. Continental breakfast was very good.
Stayed 1 night in Mar 2024
Response from Reservations on 1 Apr 2024
Thank you for the review, Tracey.

4/10 Poor

Janelle

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Reservations on 1 Apr 2024
We're sorry you didn't like your stay with us Janelle!