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Reviews of Paradise Resort Gold Coast

3.5 out of 5
Paradise Resort Gold Coast
122 Ferny Avenue, Surfers Paradise, QLD

Reviews

7.8

Good

Rating 10 - Excellent. 356 out of 1002 reviews" "
Rating 8 - Good. 362 out of 1002 reviews" "
Rating 6 - Okay. 148 out of 1002 reviews" "
Rating 4 - Poor. 80 out of 1002 reviews" "
Rating 2 - Terrible. 56 out of 1002 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at Paradise! Such a kid friendly resort with so many facilities/activities for the kids. Convenient location, only a short walk down to the main strip of Surfers. Plenty of food options including pizza, mexican and general cafe/pub style food. The staff were all lovely and we had particularly great experiences with Charlene, Adam & Gio who were all amazing with our kids and went above & beyond for us. Highly recommend for a family friendly holiday 😊
Stayed 10 nights in May 2024

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful rooms, amazing view and staff are friendly.
Stayed 2 nights in Feb 2024
Response from Cherie on 15 May 2024
Thank you, Naomi for your 5 star rating and valued comments.We are so pleased you and your family had a great stay.We do look forward to welcoming you for a future visit.

8/10 Good

Jacqueline-Anne

Liked: Cleanliness
Stayed 5 nights in Apr 2024
Response from Cherie on 21 Apr 2024
Thank you, Jacqueline-Anne for your 4 star rating.We do look forward to seeing you on a future visit.

2/10 Terrible

Boyoung

Stayed 2 nights in Mar 2024
Response from Jeet on 29 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at our resort.

8/10 Good

Sandar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for kids! Simple accommodations but so much to do with kids. Great location, great staff. Only feednack i have is that they should have some life guards at the pool area - its so busy its easy to lose track of your kids. Also they should better advertise hotel facilities - for example we only found out about kids club a bit too late and didnt get to use it.
Stayed 4 nights in Apr 2024
Response from Jeet on 9 Apr 2024
Dear Guest,Thank you for your 4-star review. We hope to see you again soon.

6/10 Okay

Chris

Travelled with family, Travelled with family and small children
Our room had no aircon in main part where parents sleep as pictured on site when we booked, room was filthy(hair and dirt everywhere in bathroom, skid marks in toilet) it had t been cleaned at all. Room is old and crappy
Stayed 5 nights in Apr 2024
Response from Jeet on 9 Apr 2024
Dear Chris,Thank you for bringing these matters to our attention, and we apologize for any inconvenience you experienced.

8/10 Good

Claire Elizabeth

Stayed 4 nights in Apr 2024
Response from Cherie on 28 Apr 2024
Thank you, Claire for your 4 star rating.We do look forward to welcoming you for a future visit.

6/10 Okay

Michelle

Travelled with family and small children
Liked: Staff & service
No doubt this place is a lot of fun for the kids, especially in the waterpark and lagoon! However it does need some work to make it really stand out as a place you would return to. We stayed in the new and renovated Dusty Digs - the rooms were lovely. The only downfall was access was via the carpark at the time given construction work on site. Our rooms also faced the Gold Coast Highway and unfortunately there isn't any soundproofing so it was extremely loud at night with the cars, trucks and motorbikes flying by! Food and drink options on site is very expensive. Location is good and walking distance to Surfers Paradise.
Stayed 2 nights in Mar 2024
Response from Jeet on 9 Apr 2024
Dear Michelle,Thank you for your feedback. We hope that you will consider giving us another chance to provide you with the exceptional experience that you deserve.

6/10 Okay

Dongvan

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Amenities
Kids enjoyed the waterpark HOWEVER: Had cockroaches in the room. Stayed in the Captains Quarters and the rooms feel run down. Bunk beds were very squeaky so every time my 6yo moved, it would make a noise. Buffet breakfast is expensive if paying at the door or even with their discounted offer. Had lunch there however did not get 2 out of our 5 meals and when questioned 30 mins later, was told that it had not even been cooked yet. Also told refund will take 2 weeks to be processed. Would not be coming back, especially due to the cockroaches.
Stayed 3 nights in Mar 2024
Response from Jeet on 3 Apr 2024
Dear Dongvan,We sincerely apologize for the inconvenience you experienced during your recent stay with us. If you would like to discuss your experience further or if there's anything else we can do to assist you, please don't hesitate to contact us directly.

10/10 Excellent

John

Stayed 2 nights in Mar 2024
Response from Cherie on 21 Apr 2024
Thank you, John for your 5 star rating. We look forward to welcoming you back for a future stay.

8/10 Good

Virginia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for children of all ages with plenty of play areas and activities
Stayed 3 nights in Mar 2024
Response from Cherie on 27 Mar 2024
Thank you, Virginia for your 4 star rating and valued comments.We are pleased you and children had a great time. We do look forward to welcoming you for a future stay.

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Jeet on 20 Mar 2024
Dear Charlotte, Thank you for your 4-star rating. We hope to see you again soon.

6/10 Okay

satinder

Travelled with family and small children
Its a 3 star property. The reataurants were ok but were pricey our breakkie for 2 adults and 2 kids cost (modest) was 83.00. We chose not to do conteniental as its mostly carbs and sugar with some fruit. No protein. The staff were friendly. Kids had a good time, but they preferred not to do the activities they spent most of their time in the pools, or the arcade. On Saturday there was a external party that hired the place on the property and the pools etc were jam packed that the kids were paying accidentally bumping into the pools cause it seemed over capacity. The kids area with water slides was on maintenance for 2 days straight so it was closed. Property is aging and our room which was renovated - when we booked it said it was reno’d but didn’t state that it was renovated 7 years ago which by now was dated and well used which was our experience. All in all it was good place for kids to have fun - a 3 or max 4 days. We stayed for 8 days but we had passes to parks so we did things off the resort which gave us a breathier from the high intensity of the resort. We enjoyed our time.
Stayed 8 nights in Mar 2024
Response from Cherie on 18 Mar 2024
Thank you, Satinder for your valued and honest feedback.We are pleased that you and your family had a good time and enjoyed our facilities. We take note of your issues raised and will action in our ongoing efforts to offer the best guest experience.Thank you again for taking the time to offer your detailed and valuable feedback.

8/10 Good

Jacqueline

Stayed 7 nights in Mar 2024
Response from Jeet on 3 Apr 2024
Dear Jacqueline,Thank you for your 4-star rating. We hope to see you again soon.

8/10 Good

Ken

Travelled with family
Liked: Cleanliness
Not all activities were available, noise from contractors, buffet breakfast should include hot food.
Stayed 7 nights in Mar 2024
Response from Cherie on 12 Mar 2024
Thank you, Ken for your 4 star rating and valued comments.We appreciate your feedback and will use your recommendations in our continued improvement.We do hope to welcome you back for a future visit.

10/10 Excellent

TIMOTHY

Travelled with family
Liked: Amenities
Great relaxing stay. Food is just basic but ok
Stayed 9 nights in Feb 2024
Response from Cherie on 6 Mar 2024
Thank you, Timothy for your 5 out 5 review and value comments.Very pleased you had a relaxing stay and do look forward to welcoming you back for a future visit.

8/10 Good

Cameron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 4 nights in Feb 2024
Response from Cherie on 4 Mar 2024
Thank you, Cameron for your 4 star rating.We look forward to welcoming you for a future visit.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for young kids. Plenty to do in and around. Rooms are a bit dated but hardly spend any time in them with so much to explore. Enjoys our stay.
Response from Cherie on 4 Mar 2024
Thank you, Brett for your 5 star rating and valued feedback.So pleased you enjoyed your stay and all our facilities. We do look forward to welcoming you for a future stay.

10/10 Excellent

Alejandra

Travelled with family
Excellent and good staff
Stayed 4 nights in Feb 2024
Response from Cherie on 28 Feb 2024
Thank you, Alejandra for your 5 star review and valued comments.We are pleased you and your family had an excellent- time and we look forward to welcoming you back for a future stay.

8/10 Good

Kerrie

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The kids had a great time. Staff were great and rooms were clean
Stayed 4 nights in Feb 2024
Response from Cherie on 28 Feb 2024
Thank you, Kerrie for your 4 star review and valued comments.We are pleased you and your family had a great time and we look forward to welcoming you back for a future stay.

8/10 Good

Lorraine

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Cherie on 28 Feb 2024
Thank you, Lorraine for your 4 star rating. We do look forward to welcoming you back for a future stay.

10/10 Excellent

Patrick Ewen Noel

Stayed 5 nights in Feb 2024
Response from Cherie on 22 Mar 2024
Thank you, Noel for your 5 star rating. So pleased you enjoyed your stay with us and we look forward to welcoming you for a future visit.

10/10 Excellent

Jodi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort
Stayed 2 nights in Feb 2024
Response from Cherie on 19 Feb 2024
Thank you, Jodi for your 5 star rating.We do look forward to welcoming you back for a future visit.

10/10 Excellent

Courtney

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Cherie on 15 Feb 2024
Thank you, Courtney for your 5 star rating. We do hope to welcome you back for a future stay.

4/10 Poor

Myra

Disliked: Cleanliness
Noisy and had people knocking on our door at 6am? Over crowded and would never return nor recommend to others.
Stayed 1 night in Feb 2024
Response from Cherie on 22 Feb 2024
Thank you, Myra for your valued and honest feedback.We are disappointed to hear that you did not enjoy your stay with us.We note your concerns and take on board in our continued efforts to provide the best guest experience.Once again thank you for your feedback.

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The kids facilities and the kids club and the staff are amazing
Stayed 2 nights in Feb 2024
Response from Cherie on 15 Feb 2024
Thank you, Heather for your 4 star rating and valued comments.We are pleased you and your family has an amazing stay.We look forward to seeing you in the near future.

10/10 Excellent

Raina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got 2 nights for baby’s 1st birthday We will definitely be back again It really is like a boat cruise but on land ❤️
Stayed 2 nights in Feb 2024
Response from Cherie on 15 Feb 2024
Thank you, Raina for your 5 star rating.So pleased you had a great time celebrating your little one's birthday. We do look forward to your next visit :)

10/10 Excellent

karen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cherie on 15 Feb 2024
Thank you, Karen for your 5 star review.We do look forward to welcoming you for a future stay.

2/10 Terrible

jessica

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down property, multiple physcial fights between other guests during our stay due to something happening between children at the pool during the nights. Pool should be shut from 6pm. Pool and area is dirty and smelt funny. Room wasn't made up daily and first two nights my husband was attacked by bed bugs. Put through a complaint directly to the resort and heard nothing back. I recommend staying elsewhere.
Stayed 8 nights in Jan 2024
Response from Edervan Pommerening - Guest Services Manager on 10 Feb 2024
Hi Jessica,I'm sorry you've had a bad experience staying with us. Please e-mail me at gsm@paradiseresort.com.au so we can further assist you.Best regards,

6/10 Okay

Shelley

Travelled with family
Liked: Staff & service
The staff and pool area was really good. The rooms are a bit old. It was good they we coukd order food up to 11pm. Very quick checkin and out.
Stayed 1 night in Feb 2024
Response from Cherie on 5 Feb 2024
Thank you, Shelley for your valued and honest comments.We do hope to welcome you back for a future stay.

10/10 Excellent

Shakeira

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Kids absolutely loved it! Staff were super friendly!
Stayed 1 night in Feb 2024
Response from Cherie on 5 Feb 2024
Thank you, Shakeira for your 5 star rating.We are pleased you had a great stay.We do look forward to seeing you again in the near future.

8/10 Good

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities n activities for the children... Great service n housekeeping daily... Only neg for our room was the fact the air con and balcony was in the kids room....and our room was hot ..no fans ...so slept in kids room.. And no side tables for our beds , had to use the seats ...otherwise great ..
Stayed 5 nights in Jan 2024
Response from Cherie on 5 Feb 2024
hank you, Tracey for your 4 star rating and valued feedback.Pleased you and the children had fun and received great service.We do hope to welcome you back for a future stay.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
So child friendly it was a great stay
Stayed 4 nights in Jan 2024
Response from Cherie on 1 Feb 2024
Thank you, Kelly for your 5 star rating and valued comments.We are pleased you had a great stay and look forward to welcoming you back for a future visit.

8/10 Good

Shane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great activities and kids club. Pool is top class along with staff. An external issue to the organisation is that rubbish trucks woke me up everyday at 5:30am. Whilst there is little the resort can do, it does affect my stay and sleep.
Stayed 7 nights in Jan 2024
Response from Cherie on 31 Jan 2024
Thank you, Shane for your 4 star rating and valued feedback.We are pleased you and your family enjoyed our facilities and found our staff to be top class! We note your concerns in regards to our rubbish collection and are working towards a new time and pick up point.We do thank you for your valued comments and look forward to welcoming you for a future visit.

8/10 Good

Iulia

Travelled with family and small children
Liked: Cleanliness
This is a place where kids have fun. It is made for children's safety. There is a nice pool, 2 waterparks, bubble spa, outdoor playground, indoor playground, kids club, arcade room. It is a paradise for kids, and the good thing it is walking distance from city. However don't forget it is a 3 stars, so don't exprct a service of 5 stars. Personally I fiund the breakfast too much overpriced for what they offer, and coffee being served in plastic cup was a minus for me. Also food, even though the menu is very reach, the taste is not the best, so after 5 days I wanted some better tasting and nicer plated meals. So yes it is a great place for kids, but adults should lower their expectations, especially if you are used to a 5 stars service, and watch kids have fun. Will we come again? Maybe but for a shorter stay.
Stayed 5 nights in Jan 2024
Response from Cherie on 31 Jan 2024
Thank you, Iulia for your 4 star rating and honest feedback. We are pleased you and the children had a fun holiday.We note your concerns in regards to our service and menus and take on board for our continued improvement.We look forward to welcoming you back for a future visit.

10/10 Excellent

Gloria

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing time!!!! My little ones absolutely loved it. We were there 2 nights but will definitely stay longer next time to make the most of all the fun things on offer. It really is a paradise for both parents & children.. the convenience of everything being there was an absolute dream & even the location was great for going to the beach & other places nearby in the heart of surfers. I read alot about the outdated rooms but I don’t mind at all being that you’re hardly in there & too busy exploring. PLUS, would you really want an extra fancy room where things can easily break when travelling with family? Idk, didn’t bother us at all & the kids couldn’t care less long as the beds were clean, AC was strong & Netflix was on with the fast free wifi we were all good. Really enjoyed being able to just walk to breakfast which was a little pricey but delicious! Had so much fun at the waterpark & being able to fit in a play on the playground too before naps. Even then there was still 1000 other fun things to there so we’ll be back soon! Thank you to the staff as well, they were lovely.
Stayed 2 nights in Jan 2024
Response from Cherie on 30 Jan 2024
Thank you, Gloria for your 5/5 review and valued feedback.We are so pleased you and your family had an amazing time and enjoyed all we have to offer.We look forward to welcoming you back for a future (and longer) stay :)Thank you again for your great feedback.

10/10 Excellent

Mark

Stayed 3 nights in Jan 2024
Response from Cherie on 30 Jan 2024
Thank you, Mark for your 10/10 rating. We do look forward to welcoming you for a future stay.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Cherie on 30 Jan 2024
Thank you, Kevin for your 4 star rating.We do look forward to welcoming you and your family for a future visit.

8/10 Good

Enise

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly don’t walk, run!!! Book the hotel. Book the flight this place is the BEST! Something for all kids all ages. We went with our 17 month old and 4 year old and both had the absolute best time!! The fact that they have multiple waterparks within the hotel to suit different ages etc. Heated water. Restaurants and convenience store on site. It’s all in one for parents. It takes the stress away from anything and everything that may arise. Our only only negative would be that after paying so much already we had to pay extra for a newer room, anddddd the restaurants although amazing to have on site were so overpriced for what you get! We did buffet breakky on 2 occasions and kids under 4 eat free so that was fine but we paid 20$ per adult and it was essentially for toasted bread, mini croissants, fruit and cereal. You don’t get access to hot foods or eggs or anything which is a shame as everything just adds up for families so that wasn’t cool and in general the convenience store again amazing to have on site but 4$ for a 600ml bottle of water is a joke. Overall I would definitely be back but would love to see those things improved a little.
Stayed 6 nights in Jan 2024
Response from Cherie on 30 Jan 2024
Thank you, Enise for your 4 star rating and valued feedback.Very pleased you and your family had a great stay. We do note your concerns and will action in our continued effort to offer the best guest experience possible.Thank you again for your honest and valued feedback. We do look forward to welcoming you back for a future visit.

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities
My son couldn't travel anymore due to mental health. Even with letter from his psychiatrist, nobody cared enough to allow mw to postpone and book for another time so I've lost $3000. Stop asking me how was my trave as you know we couldn't come!!!!!
Stayed 4 nights in Jan 2024
Response from Cherie on 30 Jan 2024
Hello Anthony,So sorry to hear.I would be happy to follow up your cancelled booking with our reservation team. May I ask for the surname on booking and the dates that were booked.I will then follow up and advise.

10/10 Excellent

Zoe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Cherie on 30 Jan 2024
Thank you, Zoe for your 10/10 rating.We do hope to see you for a future visit.

2/10 Terrible

jason James

Disliked: Amenities
Old and needs updating Chaos in this place .
Stayed 4 nights in Jan 2024
Response from Cherie on 30 Jan 2024
Thank you, Jason for your valued and honest feedback.We are sorry we were unable to meet your expectations on this occasion.We are in the middle of some refurbishments and are continually improving for our guests.Kind regards,Cherie - Paradise Resort Gold Coast.

10/10 Excellent

Brad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and family friendly facilities. This is our second time visiting. Great family holiday.
Response from Cherie on 30 Jan 2024
Thank you, Brad for your 5 star rating. So pleased you and your family enjoyed your visit.We look forward to welcoming you for a 3rd visit.

4/10 Poor

Corinne

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Pictures don't actually reflect facilities. No areas for adults Terrible dining
Stayed 5 nights in Jan 2024
Response from Jeet on 23 Jan 2024
Thank you for your feedback. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.

10/10 Excellent

Goran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had variety of pools Lots of kid’s activities Four Characters came out on stage Variety of food for kids
Response from Jeet on 23 Jan 2024
Thank you for your 5-star rating. We hope to see you again soon.

10/10 Excellent

Susanne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Jeet on 23 Jan 2024
Thank you for your perfect rating. We hope to see you again soon.

6/10 Okay

Danielle

Travelled with family
Liked: Staff & service
Property location is great, especially with the tram into Cavill Ave across the road. Dining at resort is expensive and food not the greatest- had a ‘supreme’ pizza that had about 3 pieces of capsicum, 2 slices of meat, one chopped olive and that’s it.. great resort for families with kids as pool area is great. Was grateful our room wasn’t facing into pool area. Kids up late at night running around and heard through floors. Reception desk friendly and accomodating. Would we stay again? No.
Stayed 3 nights in Jan 2024
Response from Jeet on 23 Jan 2024
Thank you for your detailed feedback. We hope to have the opportunity to welcome you back for a much-improved stay.

4/10 Poor

Emily

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to move rooms because it was so noisey we got no sleep the first night. Property is very old and dated. Overpriced
Stayed 2 nights in Jan 2024
Response from Jeet on 23 Jan 2024
Thank you for your feedback. To enhance your experience on your next visit, we recommend trying our new Dusty's rooms, which offer an upgraded stay with improved features.

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service
Not really right for our 11 and 13 year old. They had fun in water slides, poolside trivia and ice skating but a number of things like the climbing wall and ninja gym seemed unattended. Part of the hotel is being developed to include an adults retreat which they really need. It’s a kids resort but without an adults area just to chill every now and then a parent can feel a little trapped inside a day care centre Kids 10yrs and younger will love the resort - plenty of items scheduled. For us our visit was nostalgic having visited the resort in the 80’s and wanting our kids to visit before they were too old. Once in progress building is complete young families will love it. Our kids at Boy 11 and Girl 13y - had outgrown a majority of the activities.
Stayed 6 nights in Jan 2024
Response from Cherie on 16 Jan 2024
Thank you, Matthew for your 4 star rating and valued feedback.We are pleased you and your family enjoyed our facilities and we do look forward to welcoming you back once we finish our new pool and adult area.

8/10 Good

Santina

Travelled with family and small children
Liked: Cleanliness, staff & service
The resort is great, the staff and entertainment for kids is amazing. Only few downfalls are the tiredness of rooms and buildings. The new wings of the resort are alot nicer. My kids love it just the same and will continue to visit.
Stayed 3 nights in Jan 2024
Response from Cherie on 16 Jan 2024
Thank you, Santina for your 4 star rating and valued feedback.We are working towards renovating some more rooms and we do look forward to seeing you on your next visit.