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Reviews of Terra Andina Colonial Mansion

4 out of 5
Terra Andina Colonial Mansion
Calle Union 184, Cusco, Cusco

Reviews

8.6

Excellent

Rating 10 - Excellent. 477 out of 1001 reviews" "
Rating 8 - Good. 391 out of 1001 reviews" "
Rating 6 - Okay. 98 out of 1001 reviews" "
Rating 4 - Poor. 23 out of 1001 reviews" "
Rating 2 - Terrible. 12 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

aabhas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay
Stayed 3 nights in Apr 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente, muy bonita la propiedad, buena atención de su personal
Stayed 4 nights in Apr 2024

2/10 Terrible

Sherri

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
1-star rating because of theft from our luggage. Before we left for the day, we tried to use the in-room safe, but were unable to get it to work. We should have gone to the front desk and had them fix the safe. We left 4 envelopes with money in my husband’s backpack and secured all the latches. We left the hotel at 8 am and returned at noon. Upon our return my husband noticed that the latches on the backpack were open. He looked inside and saw envelopes, but we should have counted the envelopes to insure all were there. We checked out the next morning and went with a private guide in his private car and were out of Cusco for two days. During that entire time, the backpack was either with us or locked in the trunk of his car. Upon returning to Cusco to a different hotel and repacking, we noticed 2 of our envelopes were missing for a total of $700 USD. The 2 envelopes which were not touched had Chilean pesos. Our Cusco guide went with us back to Colonial Mansion to help us with this problem. The room cleaner had been employed there for many years with no problem. They said they could look at security video to see who was in the area during that 4-hour window. We asked them to have the manager call our guide and they took his number and said he would call us that day. They never did. The hotel is clean, well maintained, and has comfortable beds, but if you choose to book here, make sure to take all precautions for your valuables. Having $700 stolen leaves sour taste.
Stayed 2 nights in Feb 2024
Response from Gerente General on 2 Mar 2024
Buenas tardes Sherri. Nos esforzamos por ofrecer una experiencia excepcional a los huéspedes, y es evidente que en este caso no fue así. Respecto a su comentario, el cual le agradecemos, ya que nos permite aclarar, ya que no se presento al hotel en los días y horas acordadas con su guía.Dentro de la caja fuerte se encuentra el manual de como usarla, como es usual en todos los hoteles de esta categoría. En todo caso, como usted mismo indica, debieron llamar a la recepción del hotel para solucionar el problema.Al encontrar su mochila con los pestillos abiertos debió contar el dinero para asegurarse de que estaba completo y también manifestarle esto a la recepción del hotel. Lo cual tampoco hizo.Usted indica que cuando abrió la mochila vio sobres, pero cuando volvió a empacar en un hotel diferente, se dio cuenta que faltaban sobres, lo que no se percató cuando lo reviso en nuestro hotel. Se alojaron 2 días en otro hotel e indican que no sacaron la mochila del carro, pero si la dejaron ahí, tendría que pensar que el chofer tenia acceso a la cajuela y a su mochila. Después indica que regreso a Cusco y empaco, es decir si uso la mochila.Desde el primer momento que usted se acercó con el guía indicando sobre este penoso asunto, nosotros hicimos todas las averiguaciones pertinentes y descartamos totalmente que el robo haya ocurrido en nuestro establecimiento. Se le cito a una reunión a las 5 pm y no se presentó. Después nos pusimos nuevamente en contacto con su guía para reagendar la reunión a las 11 am y tampoco se presentaron, ya que esto teníamos que solucionarlo porque estaba en juego el prestigio del hotel y estamos dispuesto a ir a una comisaria para hacer la denuncia respectiva.Usted indico a la recepción que tenía un sobre para cada tour y el monto aproximado era de 120 a 150 dólares y ahora indica que es por 700 dólares.Valoramos mucho el tiempo y la experiencia de nuestros clientes y tenga por seguro que el Hotel cuenta con todos los protocolos de seguridad y por eso nunca hemos tenido un problema como este.

10/10 Excellent

Marvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice experience
Stayed 2 nights in Nov 2023

10/10 Excellent

Ajeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Ali

Liked: Cleanliness, staff & service
The hotel and the room are clean. Would be nice if the hotel offers drinking water for the room and tea.
Stayed 2 nights in Oct 2023

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds with high quality linens. Staff friendly and helpful!
Stayed 1 night in Oct 2023

10/10 Excellent

Vibiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples get away! Lovely hotel.
Wonderful hotel! Great location, friendly staff and attentive!
Stayed 1 night in Aug 2023

10/10 Excellent

Jesus, pembroke pines

Stayed 8 nights in Aug 2023

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in Central Cuzco
Nice hotel centrally located close to points of interest. Good breakfast also. Only issue was the beds were a bit uncomfortable.
Stayed 1 night in Apr 2023

10/10 Excellent

Cecilia

Travelled with family
Liked: Property conditions & facilities, room comfort
Great service, good breakfast and quite place. Very safe location
Stayed 2 nights in Mar 2023

10/10 Excellent

GABRIELA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal muy amable, las instalaciones limpias, el cuarto comodo, debiamos salir a nuestros tours en la madrugada y nos daban un refrigerio para que lo llevemos con nosotros. Excelente servicio

10/10 Excellent

Andre, MIAMI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice place with nice employees. Last time I was here I received a VIP amenities, but at this second time I didn’t. But other than that the Hotel is really nice.

10/10 Excellent

Andre, MIAMI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel. Great Amenities, great location, good breakfast. Wilmer our bellman was amazing!!!

10/10 Excellent

Heike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
It was a great experience. The people were very nice and attentive to our needs
Stayed 2 nights in Oct 2022

10/10 Excellent

David

Stayed 2 nights in Sep 2022

10/10 Excellent

julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

Syntya

Stayed 1 night in Aug 2022

10/10 Excellent

Syntya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing! Everything is very clean, staff are so polite and gentle. They always there to help us. Rooms are clean, safe. Food is amazing, they always have fresh tea for guest. Bear palaces ever!
Stayed 1 night in Aug 2022

10/10 Excellent

Syntya

Stayed 1 night in Aug 2022

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful property with amazing rooms.
Stayed 1 night in Jul 2022

10/10 Excellent

Marisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2022

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta bien
Stayed 1 night in Jul 2022

10/10 Excellent

shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Parmiss

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El mejor hotel en cusco , el servicio super excellent y el personal que nos atendió super professional y pendientes de cualguiera necesidad que tuviéramos muchas gracias
Stayed 5 nights in Jul 2021
Response from Gina on 16 Aug 2021
Buenas tardes: Muchas gracias por su comentario.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service team they have was simply superb!! Once you get there you will be amazed by the decoration but most of all their staff is very warm and welcoming. Wherever you might need they are there for you. Really pleased with the chefs and his amazing dishes to the staff itself. The Location is perfect to walk. Highly recommended
Stayed 4 nights in Jul 2021
Response from Gina on 18 July 2021
Dear Sir or Madam: Thank you for your review.. Your comments help us all at the Terra Andina Hotel, it makes us feel proud of our performance and it encourages us to continue to improve our service.

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would highly recommend this hotel. Quiet. Amazing service and clean.
Stayed 2 nights in Jun 2021
Response from Gina on 28 June 2021
Thank you for your review. Your comments help us all at the Terra Andina Hotel, it makes us feel proud of our performance and it encourages us to continue to improve our service.

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Beautiful old colonial Mansion! It was updated to modern standards so very comfortable. Florencio our server was very attentive to us at every turn. Our chef was fantastic! Front desk staff very helpful & efficient! Excellent stay overall
Stayed 1 night in May 2021
Response from Gina on 21 May 2021
Dear Madam: Thank you for your review. Your comments help us all at the Terra Andina Hotel, it makes us feel proud of our performance and it encourages us to continue to improve our service. Thank you very much The Management Terra Andina Hotel Cusco, Peru

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, i would stay here again, the restrooms are clean, spacious, and nice
Stayed 6 nights in Feb 2021
Response from Gina on 23 Feb 2021
Thank you for your feedback and we hope to serve you in the next opportunity.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay while in Cuzco: great building, location, and breakfast. The only reason I did not give full stars is because of the noise. Voices and sounds carry too far in the building, even though we were in the back which was supposed to be quiet. I would still stay there again, though.
Stayed 2 nights in Mar 2020

10/10 Excellent

Josephine, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff,excellent service,highly recommended
Stayed 7 nights in Feb 2020
Response from Steven on 15 Feb 2020
Dear Josephine: Thank you for your comments help us all at the Terra Andina Hotel, it makes us feel proud of our performance and it encourages us to continue to improve our service. Thank you very much The Management Terra Andina Hotel Cusco, Peru

10/10 Excellent

RICHARD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central
Great little place . Staff very helpful. Very central
Stayed 1 night in Feb 2020
Response from Steven P on 15 Feb 2020
Dear Richard: Thank you for your comments help us all at the Terra Andina Hotel, it makes us feel proud of our performance and it encourages us to continue to improve our service. Thank you very much The Management Terra Andina Hotel Cusco, Peru

8/10 Good

Tachou

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Steven P. on 3 Feb 2020
Dear Tachaou: Thank you for your comments help us all at the Terra Andina Hotel, it makes us feel proud of our performance and it encourages us to continue to improve our service. Thank you very much The Management Terra Andina Hotel Cusco, Peru

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from Steven P. on 10 Jan 2020
Dear : Thank you for your comments help us all at the Terra Andina Hotel, it makes us feel proud of our performance and it encourages us to continue to improve our service. Thank you very much The Management Terra Andina Hotel

6/10 Okay

Andrea, Toronto

Liked: Staff & service, property conditions & facilities
Location is descent, right near San Pedro Market and 2 grocery stores and it’s a short walk to everything. Rooms aren’t great, few rooms have outside facing windows. I stayed in 2 rooms and both were very loud because the windows open to the hall or overlook the dining room. The floors in my room weren’ty clean and a hair remained on the wall in the bathroom for the 3 nights I was there. Beds are comfy.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very old rooms for the price Condition not good
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very small rooms for the price and looks old, need maintenance.
Stayed 1 night in Dec 2019

10/10 Excellent

SISI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 3 night stay exp
Breakfast is great and tasty, close to train station San Pedro. Free transfer to the airport is convenient. Service is excellent too.
Stayed 3 nights in Dec 2019
Response from Steven on 26 Dec 2019
Dear Ms Sisi: Thank you for your comments help us all at the Terra Andina Hotel, it makes us feel proud of our performance and it encourages us to continue to improve our service. Thank you very much The Management Terra Andina Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Steven P on 5 Dec 2019
Dear : Thank your comments help us all at the Terra Andina Hotel, it makes us feel proud of our performance and it encourages us to continue to improve our service. Thank you very much The Management

8/10 Good

Sathishkumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms. Very good breakfast. Awesome service.
Clean rooms. Very good breakfast. Awesome service.
Stayed 1 night in Oct 2019
Response from Steven P. on 4 Nov 2019
Dear Mr. Sathiskumar: Thank you for your review to help us all at the Terra Andina Hotel, it makes us feel proud of our performance and it encourages us to continue to improve our service. Thank you very much The Management Terra Andina Hotel Cusco, Peru

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019
Response from Steven P. on 4 Nov 2019
Dear : Thank you for your review to help us all at the Terra Andina Hotel, it makes us feel proud of our performance and it encourages us to continue to improve our service. Thank you very much The Management

8/10 Good

HG, Kfar Saba

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff. Clean. Conveniently located. Window opened onto courtyard/ breakfast area although it was not actually a problem.
Stayed 2 nights in Oct 2019
Response from Steven P. on 4 Nov 2019
Dear Mr. HG: Thank you for your review to help us all at the Terra Andina Hotel, it makes us feel proud of our performance and it encourages us to continue to improve our service. Thank you very much The Management

10/10 Excellent

HG, KS, Israel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was accommodating and friendly in every possible way. The room was comfortable and the breakfast was plentiful. The location was great. We spent one night then left for Machu Picchu and returned for another two nights. For the second round the window in the room opened to the breakfast space rather than to outdoors but the windows were double so there was no noise and we did open it at times also.
Stayed 1 night in Oct 2019
Response from Steven P. on 4 Nov 2019
Dear Mr. HG: Thank you for your review to help us all at the Terra Andina Hotel, it makes us feel proud of our performance and it encourages us to continue to improve our service. Thank you very much The Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Steven P. on 4 Nov 2019
Dear: Thank you for your review to help us all at the Terra Andina Hotel, it makes us feel proud of our performance and it encourages us to continue to improve our service. Thank you very much The Management

8/10 Good

Lisa, Santa Rosa, CA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have like the checkout to be later than 9:30. I was feeling I’ll so they extended ours to 10:30.
Stayed 1 night in Oct 2019
Response from Steven P. on 21 Nov 2019
Dear Ms. Lisa: Thank you for your comments help us all at the Terra Andina Hotel, it makes us feel proud of our performance and it encourages us to continue to improve our service. Thank you very much The Management Terra Andina Hotel Cusco, Peru

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Steven P. on 13 Sept 2019
Dear Mr. Frank: Thank you for your comments help us all at the Terra Andina Hotel, it makes us feel proud of our performance and it encourages us to continue to improve our service. Thank you very much The Management Terra Andina Hotel Cusco, Peru