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Reviews of The Willows Hotel

3 out of 5
The Willows Hotel
555 W Surf St, Chicago, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 478 out of 1003 reviews" "
Rating 8 - Good. 327 out of 1003 reviews" "
Rating 6 - Okay. 111 out of 1003 reviews" "
Rating 4 - Poor. 62 out of 1003 reviews" "
Rating 2 - Terrible. 25 out of 1003 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a nice residential neighborhood. The staff were very helpful and friendly.
Stayed 2 nights in Mar 2024
Response from Adrian (Front Desk) on 7 Mar 2024
Thank you for your review Mariah! We hope to see you again soon.

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is beautiful, clean, and the room was very big for a standard king. The staff was very friendly and helpful.
Stayed 1 night in Feb 2024
Response from Tony (Front Desk) on 27 Feb 2024
Hi Rachel! Thank you! The whole staff here is happy to hear you were taken care of. we really appreciate your visit and hope to see you again!

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tony (Front Desk) on 27 Feb 2024
Thank you so much for the positive feedback, Jeanne! We hope everything went well at your visit to the Willows and we look forward to seeing you again!

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Adrian (Front Desk) on 25 Mar 2024
Thanks for staying with us Blake!

10/10 Excellent

Kathy

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Roxana on 21 Feb 2024
Thank you for staying with us Kathy!

10/10 Excellent

Linda

Stayed 1 night in Feb 2024
Response from Adrian (Front Desk) on 25 Mar 2024
Thanks for the rating Linda!

6/10 Okay

Tawnya

Stayed 3 nights in Feb 2024
Response from Adrian (Front Desk) on 25 Mar 2024
Thank you for the review Tawnya!

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A fabulous historical building with an abundance of charm.
Stayed 1 night in Feb 2024
Response from Tony (Front Desk) on 13 Feb 2024
Wow! Thank you, Debra! That was very kind to hear. We appreciate your visit and hope to see you again!

6/10 Okay

Krishna

Travelled with family, Travelled with group
Liked: Staff & service
Very old property
Stayed 1 night in Feb 2024
Response from Tony (Front Desk) on 6 Feb 2024
Thank you for your review, Krishna. Yes, although this a historic building, we are constantly changing to make the necessary accommodations for our guests. If there was anything you would like to suggest for us to change, it would be very valuable for us to get your honest feedback, Thank you!

8/10 Good

James

Stayed 1 night in Feb 2024
Response from Adrian (Front Desk) on 20 Mar 2024
Thank you for taking the time and giving us a review James. We hope to see you in the future.

10/10 Excellent

Danielle

Stayed 1 night in Jan 2024
Response from Adrian (Front Desk) on 20 Mar 2024
Thank you for stopping by Danielle! We hope to see you again soon.

4/10 Poor

Jack

Travelled with partner
Disliked: Property conditions & facilities
The building is tired! In poor condition and the area is interesting to walk in. Stay somewhere else.
Stayed 2 nights in Jan 2024
Response from Tony (Front Desk) on 30 Jan 2024
we are sorry to hear you didn't enjoy the hotel as much as we had planned. We really appreciate all your feedback and look to use it to better the guest experience for the next person. Thank you for coming.

6/10 Okay

Sameer

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Did not like the room, it felt unclean.
Stayed 2 nights in Jan 2024
Response from Tony (Front Desk) on 26 Jan 2024
We are sorry to hear that we didn't meet the standards that we strive for during your stay. Thank you for your valuable feedback and if you ever want to go into even more detail , please feel free to reach out to the hotel directly.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have zero complaints. I loved my stay here. The staff were all so very nice. The location is perfect for walking to several places near by and then the transit system is extremely convenient for further destinations. The room was very clean and super cozy. Looking forward to staying again.
Stayed 4 nights in Jan 2024
Response from Tony (Front Desk) on 24 Jan 2024
Thats incredible to hear! Thank you, Kathy! Really makes us makes us happy knowing you had a good time!

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tony (Front Desk) on 24 Jan 2024
Thank you for coming, Jennifer!

10/10 Excellent

Joan

Stayed 1 night in Jan 2024
Response from Tony (Front Desk) on 24 Jan 2024
Thank you so much for the rating, Joan!

6/10 Okay

Andrew James

Disliked: Amenities
If the was a rating for sleep quality, I’d rate it 1/5 stars. The smoke detector light was so bright that I had a hard time falling asleep and staying asleep. You can hear everything on your floor, I’d be surprised if you slept more than a few hours.
Stayed 1 night in Jan 2024
Response from Tony (Front Desk) on 24 Jan 2024
Im sorry to hear about the smoke alarm light, Andrew. We hope at least some aspects about your stay were better and that you still had time to enjoy chicago.

8/10 Good

Francisco, Highland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and cozy. Excellent location. Great for a o e night stay.
Stayed 1 night in Jan 2024
Response from Tony (Front Desk) on 16 Jan 2024
Really appreciate your comments, Francisco! Thank you for stopping by and we delighted to hear we hit the nail on the important aspects!

10/10 Excellent

HOLLY

Stayed 1 night in Jan 2024
Response from Tony (Front Desk) on 16 Jan 2024
Thank you for coming, Holly! Glad you enjoyed the stay!

10/10 Excellent

Samuel

Stayed 1 night in Jan 2024
Response from Tony (Front Desk) on 6 Feb 2024
Thank you for the rating , Samuel! Really appreciate you coming!

10/10 Excellent

Marnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic building, walkable neighborhood
Response from Tony (Front Desk) on 11 Jan 2024
Thanks for stopping by, Marnie! Great to have you and hope to see you again!

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tony (Front Desk) on 31 Jan 2024
Thank you for the rating, Samuel! Really enjoyed having you stay with us. Have a great year!

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and helpful staff
Stayed 2 nights in Dec 2023
Response from Tony (Front Desk) on 9 Jan 2024
Thank you, David! Glad to be of service to you. We wish you a lovely 2024 and hope that you can visit again!

8/10 Good

Robert, Naperville

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel does not have its own parking lot
Stayed 1 night in Dec 2023
Response from Tony (Front Desk) on 5 Jan 2024
Thank you coming, Robert! Hope you had a great time!

6/10 Okay

Athena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice quiet boutique hotel
Stayed 1 night in Dec 2023
Response from Tony (Front Desk) on 5 Jan 2024
Thank you, Athena! Yeah we are glad that we can offer a quiet relaxing experience.

6/10 Okay

David

Travelled with family
Liked: Property conditions & facilities
We were in Chicago for a holiday visit with our son’s family. In the past we have stayed multiple times at The Willows and found it more enjoyable. No lobby treats, parking was a problem exiting the location, some one tried to enter our room late one night, we were on the third floor and it smelled like cigarette smoke or marijuana vapor.
Stayed 2 nights in Dec 2023
Response from Tony (Front Desk) on 5 Jan 2024
Really sorry we did not meet expectations this time, David. Hopefully there's a next time so we can show you that it was just a bad day.

10/10 Excellent

Nathaniel E C

Stayed 6 nights in Dec 2023
Response from Tony (Front Desk) on 26 Dec 2023
Thank you, Nathaniel! Very kind rating. We really appreciate you visiting and hope to have you stay with us again!

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, cute rooms, comfy bed, lovely lobby with a fireplace.
Stayed 1 night in Dec 2023
Response from Roxana on 22 Dec 2023
Thank you Shannon!

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking was tricky. The parking garage was full when we got there Could not find street parking. We checked in & drove to our Chicago destination then came back later & found parking in garage
Stayed 1 night in Dec 2023
Response from Tony (Front Desk) on 19 Dec 2023
Glad you were able to find parking the second time around! We always have a second garage available but it is a little farther than the one right next to us, which is why we prefer it. Thank you for coming, Gerald! We hope to see you again!

10/10 Excellent

Patrick

Stayed 1 night in Dec 2023
Response from Tony (Front Desk) on 19 Dec 2023
Really value the rating , Patrick! Thank you! Visit again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming little hotel in great area
We loved our stay at the Willows Hotel. The staff was excellent and went above and beyond in helping us with printing some legal documents. We were greeted every time we came in and when we left the desk clerk always wished us a good day. We had a king sized bed that was very comfortable. No this hotel is not the Ritz but it is very charming and clean and in a good area. We felt very safe and will definitely stay again.
Stayed 3 nights in Dec 2023
Response from Tony (Front Desk) on 12 Dec 2023
Those are such lovely photos, Thank you! We're delighted to hear your feedback and that we were able to serve you in the best ways possible. We hope you visit again and wish you a great 2023!

8/10 Good

michael

Liked: Room comfort
Willows better than Versey
Location is perfect
Stayed 1 night in Dec 2023
Response from Tony (Front Desk) on 12 Dec 2023
Thank you so much, Michael! That means a lot to us and we look forward to another visit if you're ever in the neighborhood again!

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Response from Tony (Front Desk) on 7 Feb 2024
That made our day, Ashley! Thank you! Come again anytime!

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tony (Front Desk) on 12 Dec 2023
Thank you for the rating, John! We hope to see you again in the near future!

10/10 Excellent

Madeline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my friend had a great experience here! Easy parking nearby, and within walking distance of an L station. Neighborhood was very cute with lots of shops and food options within walking distance. Hotel felt safe and clean, was easy to find and accessible, and very fun decor! Staff was extremely friendly, welcoming and helpful. Would happily stay at the willows again.
Stayed 1 night in Dec 2023
Response from Tony (Willows Team) on 12 Dec 2023
That really makes us happy, Madeline, Thank you. That's what we strive for here at the Willows, so to hear you left with that impression just made our day. Thank you for your review and we hope you can come visit again! Have a great rest of the year!

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service
Very comfortable beds and pillows. I enjoyed the architecture and ambiance of the building. The mini-fridge was very mini and stocked full with things to purchase. I had to empty it to fit my few things in. I didn't expect the banging from the radiators, especially because they didn't seem to be on. The parking garage was very close by and reasonably priced.
Stayed 1 night in Dec 2023
Response from Tony (Front Desk) on 6 Dec 2023
Hi, Rebecca! Thank you for coming! We are sorry about the radiator, we are grateful you told us so we can investigate the issue. We hope you got to enjoy Chicago and did everything you wanted to visit the lovely city for!

2/10 Terrible

Nicole, Weymouth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room. Front desk was nice but room left a lot to be desired.
Stayed 1 night in Dec 2023
Response from Tony (Front Desk) on 6 Dec 2023
Thank you for making us aware of the issue you had with your room, Nicole. We are so sorry that we gave the room in a state that didn't meet either your standards nor ours. We apologize and hope you at least got to enjoy your visit to the city

10/10 Excellent

Jeanette

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tony (Front Desk) on 5 Dec 2023
We really appreciate the rating, Jeanette! We hope you got to accomplish everything you came to Chicago for! We wish you a great rest of the year!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 3 nights in Nov 2023
Response from Tony (Front Desk) on 30 Nov 2023
We really appreciate that, thank you so much for your review!

8/10 Good

Charity

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a quaint hotel! We wanted something a little more vintage for our recent stay in Chicago. However... the first morning I came out to a $100.00 parking ticket for parking across the street and then had to pay over $25 per night at the parking garage that was a block or so away. I would think offering a discounted parking pass would be great.
Stayed 3 nights in Nov 2023
Response from Tony (Front Desk) on 30 Nov 2023
thank you for visiting, Charity! We are really sorry to hear that you got a ticket. the street signs can be really strict near and in downtown Chicago. We wish we could offer a better rate at the garage however, we are lucky for the rate that it is currently since most garages in the area are upwards of 50 a night. Nonetheless, we really hope everything else besides the parking worked out great and we really want to thank you for your review. Have a lovely rest of the year!

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2023
Response from Tony (Front Desk) on 19 Dec 2023
Thank you for the rating, Steven! Have an awesome rest of the year!

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern, feel with a rustic side. I felt like I was back in Paris.
Stayed 1 night in Nov 2023
Response from Tony (Front Desk) on 29 Nov 2023
Wow, that means a lot to us, Christopher. Thank you for your review and we hope to have you visit again in the future!

10/10 Excellent

Corey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were super friendly and the hotel was beautiful
Stayed 1 night in Nov 2023
Response from Tony (Front Desk) on 29 Nov 2023
Thank you very much, Corey! Knowing you were treated nicely makes us happy to hear! We really appreciate you visiting and hope to see you again!

10/10 Excellent

Les

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Tony (Front Desk) on 14 Nov 2023
Les, We really appreciate the rating. It helps us know that we are doing right for our guests which is or most important priority. Thank you so much for visiting!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Tony (Front Desk) on 15 Nov 2023
Your rating really helps us out, Robin! Thank you so much! It was a pleasure to have you visit.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tony (Front Desk) on 14 Nov 2023
Karen thank you so much for the rating! We are so glad you enjoyed the stay! Hope to see you again soon!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice clean room. Staff is very pleasant. Nothing fancy but very convenient and reasonable. Recommend it definitely.
Stayed 2 nights in Nov 2023
Response from Tony (Front Desk) on 11 Nov 2023
We appreciate that very much , Thomas! Thank you for coming and we really would love to have you visit again if you ever need a stay in Chicago!

10/10 Excellent

jena

Stayed 2 nights in Nov 2023
Response from Tony (Front Desk) on 29 Nov 2023
Thanks for the rating, Jena! We'd love to have you visit again!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tony (Front Desk) on 7 Nov 2023
Thank you for the rating Pamela! How kind of you and we hope you have a great rest of your week!