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Reviews of Mardi Gras Casino & Resort

4 out of 5
Mardi Gras Casino & Resort
#1 Greyhound Drive, Cross Lanes, WV

Reviews

8.0

Very good

Rating 10 - Excellent. 537 out of 1177 reviews" "
Rating 8 - Good. 304 out of 1177 reviews" "
Rating 6 - Okay. 164 out of 1177 reviews" "
Rating 4 - Poor. 104 out of 1177 reviews" "
Rating 2 - Terrible. 68 out of 1177 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tariq

Liked: Cleanliness, staff & service, property conditions & facilities
🙌
Stayed 1 night in May 2024
Response from Victoria on 16 May 2024
Hi Tariq, thanks for taking the time to review us. We hope to welcome you back soon!

10/10 Excellent

Kathleen

Travelled with partner
Nice place with lots of food choices nearby. Everyone we encountered was pleasant.
Stayed 1 night in May 2024
Response from Victoria on 16 May 2024
Hi Kathleen, thanks for sharing your feedback! We hope you can visit us again soon.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Victoria on 16 May 2024
Hi Scott, thanks for your rating. Hope to see you again soon!

10/10 Excellent

MICHAEL

Liked: Property conditions & facilities
Great
Stayed 4 nights in May 2024
Response from Victoria on 16 May 2024
Hi Michael, we appreciate your positive review! Hope to see you again soon.

6/10 Okay

Kelli S

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Victoria on 16 May 2024
Hi Kelli, thanks for taking the time to rate us. We hope for the opportunity to better meet your expectations during a future visit.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place for a pit stop on our trip! Clean, quiet, and comfy. We had fun gambling a bit and having a few drinks. Dirty Shirley was so good! Casino staff was super friendly, hotel staff not so much. Still had a good time.
Stayed 1 night in May 2024

8/10 Good

Michelle

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Victoria on 11 May 2024
Hi Michelle, thanks for your rating. We hope to welcome you back in the near future!

10/10 Excellent

Linwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Victoria on 11 May 2024
Hi Linwood, we're thrilled that you had a positive experience! We hope you can visit us again soon.

10/10 Excellent

Brandy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quit stop on the way home. Great place and had a great time at the Casino!!:)
Stayed 1 night in May 2024
Response from Victoria on 11 May 2024
Hi Brandy, we're so glad that you had a positive experience! We hope to see you again in the near future.

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked being able to have a few cocktails and walk to the room without having to call an Uber or get behind the wheel.
Stayed 1 night in Apr 2024
Response from Maddy on 1 May 2024
Thank you for your positive rating, Donna. We are glad you enjoyed the proximity of the hotel. We hope to see you again soon.

8/10 Good

tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a lot of dining options on Tuesday. Not many people . Beautiful property. Free breakfast was terrible. No protein or even a waffle maker. . room was great .
Stayed 1 night in Apr 2024

8/10 Good

Noriyuki

Stayed 1 night in Mar 2024
Response from Victoria on 28 Apr 2024
Hi Noriyuki, thanks for your rating. We hope to see you again soon!

10/10 Excellent

Melissa

Stayed 1 night in Apr 2024
Response from Victoria on 16 May 2024
Hi Melissa, we're thrilled that you had a positive experience. We hope to see you again in the near future!

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
👎
Stayed 1 night in Apr 2024
Response from Victoria on 28 Apr 2024
Hi Emily, thanks for taking the time to review us. We're sorry that your experience didn't match your expectations.

10/10 Excellent

Sherri, Roaring Spring

Liked: Cleanliness, staff & service, amenities
Fun place to stay.
Stayed 1 night in Apr 2024
Response from Maddy on 25 Apr 2024
Thank you for your positive rating, Sherri! We are glad you had fun.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Victoria on 28 Apr 2024
Hi David, thanks for your rating. Hope to see you again soon!

6/10 Okay

Bruce

Stayed 1 night in Apr 2024
Response from Victoria on 11 May 2024
Hi Bruce, thanks for taking the time to rate us. We hope for the opportunity to better meet your expectations during a future visit.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Victoria on 28 Apr 2024
Hi Stephen, we're so glad that you had a positive experience! We hope to see you again in the near future.

8/10 Good

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the safety features, such as having to scan your room card for the elevator and the casino scanning your driver's license. However, we thought the slot machines were very tight. We didn't see anyone hitting on anything, except maybe the tables. Maybe that's why the casino seemed very empty. But no complaints on the hotel itself! Thank you.
Stayed 1 night in Apr 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Victoria on 28 Apr 2024
Hi Heather, thanks for your rating. We hope to welcome you back in the near future!

4/10 Poor

Bruce

Stayed 1 night in Apr 2024
Response from Victoria on 11 May 2024
Hi Bruce, thanks for taking the time to rate us. We're sorry that your experience didn't match your expectations.

10/10 Excellent

Sherri, Roaring Spring

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to dine, go to casino and stay at hotel.
Stayed 1 night in Apr 2024
Response from Victoria on 13 Apr 2024
Thanks for your kind words, Sherri! We hope to welcome you back soon.

10/10 Excellent

Jacqueline, savannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy staying here for the convenience. Everything under one roof. Room could use a refresh but overall comfy and nice. Breakfast is just ok
Stayed 1 night in Apr 2024
Response from Victoria on 28 Apr 2024
Hi Jacqueline, thanks for taking the time to share your feedback. Have a great day!

10/10 Excellent

Connie

Travelled with partner
Place was very clean the bed was very comfortable
Stayed 1 night in Apr 2024
Response from Victoria on 11 Apr 2024
Hi Connie, we're thrilled that you had a positive experience. We hope to see you again soon!

2/10 Terrible

Aisha

Stayed 2 nights in Apr 2024
Response from Victoria on 28 Apr 2024
Hi Aisha, thanks for taking the time to rate us. We're sorry that your experience didn't match your expectations.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Casino attached
Stayed 1 night in Apr 2024
Response from Victoria on 11 Apr 2024
Hi James, thanks for taking the time to review us. We hope to see you again soon!

4/10 Poor

Elaine

Travelled with family
Room wasn’t ready even at 6 pm!!
Stayed 1 night in Apr 2024

10/10 Excellent

Frances

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like how the casino abd hotel are connected without having to be transported back and forth.
Stayed 1 night in Apr 2024
Response from Victoria on 11 Apr 2024
Hi Frances, thanks for sharing your feedback. We hope to see you again in the near future!

6/10 Okay

Don

Travelled with partner
Just ok
Stayed 1 night in Apr 2024
Response from Victoria on 11 Apr 2024
Hi Don, thanks for taking the time to review us. We hope for the opportunity to better meet your expectations during a future visit.

10/10 Excellent

Senad

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good
Stayed 1 night in Mar 2024
Response from Victoria on 11 Apr 2024
Hi Senad, thanks for your kind words! We hope to see you again in the near future.

10/10 Excellent

Michelle

Stayed 1 night in Apr 2024
Response from Victoria on 28 Apr 2024
Hi Michelle, we appreciate your positive rating. Hope to see you again soon!

6/10 Okay

Victor

Travelled with family
Liked: Cleanliness, staff & service
The continental breakfast needs a serious boost. They only provided coffee, water, cereal and toast. No fruit, juices, eggs, meats, or anything closely similar. We checked out and drove to a local restaurant. The property itself is very basic and showing lots of wear but it was clean. The front desk staff were friendly.
Stayed 1 night in Mar 2024

8/10 Good

Laura, Belpre

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Elevator could use a scrubbing.
Stayed 1 night in Apr 2024

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the breakfast, need better selection.
Stayed 1 night in Apr 2024

6/10 Okay

Rudolph

Property is connected directly to the casino. The property is of average condition, but clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Tamra, Lapeer

Liked: Cleanliness, staff & service, property conditions & facilities
Great rate through Expedia & enjoyed the casino
Stayed 1 night in Mar 2024

10/10 Excellent

Lena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel lacks amenities for it being at a casino. However the staff was extremely friendly. The walls are thin as is the ceiling. Being that I travel all the time I know and understand the noise of other customers can’t be held against the hotel. And it is a casino after all. Other then that the place could use some better amenities such as coffee in room or at least lobby for those that might need to leave before breakfast. And in all honesty if you are paying the prices to stay at a casino to get people to come back it would be smart to off free play or something to guests. Just a thought. I will say I stay in an airbnb about 3 miles away that’s about 60 less a night and the amenities are much better and it is super quiet. And is less then a 5 minute drive to the casino. So I’m not sure there is a reason for me to stay at the resort.
Stayed 1 night in Mar 2024

8/10 Good

James

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Victoria on 13 Apr 2024
Hi James, thanks for your rating. We hope you can visit us again soon!

8/10 Good

Melisa

Liked: Staff & service, amenities, property conditions & facilities
M
Stayed 1 night in Mar 2024
Response from Victoria on 13 Apr 2024
Thanks for your rating, Melisa! We hope to see you again in the near future.

6/10 Okay

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
The pillows and beds are awful.
Stayed 2 nights in Mar 2024

6/10 Okay

Douglas

Stayed 1 night in Mar 2024
Response from Victoria on 28 Apr 2024
Hi Douglas, thanks for taking the time to rate us. We hope for the opportunity to better meet your expectations during a future visit.

6/10 Okay

Sandra

Liked: Cleanliness, property conditions & facilities
Only one person was available at check in. It was time consuming and awkward.
Stayed 1 night in Mar 2024
Response from Tia on 12 Apr 2024
Hi Sandra,Thank you for your review. We will share your comments about the check in process with the team.

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff members are awesome!! Everyone is friendly and will talk with you! Never have o go outside, everything you need is right there. Been coming down for 5 years now and always have a great time
Stayed 3 nights in Mar 2024
Response from Maddy on 26 Mar 2024
Thank you for your positive rating, Brian! We are glad you enjoyed the friendly staff and convenience. We hope to welcome you back soon.

10/10 Excellent

Lisa

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Victoria on 27 Mar 2024
Hi Lisa, we appreciate your positive rating. Hope to see you again soon!

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Victoria on 27 Mar 2024
Hi Craig, we're so glad that you had a positive experience. We hope to welcome you back in the near future!

4/10 Poor

Nichole

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel is nice but expected more WOW factor being so close to a casino m.
Stayed 2 nights in Mar 2024
Response from Victoria on 27 Mar 2024
Hi Nichole, thanks for taking the time to share your feedback. We're sorry to hear that your experience didn't match your expectations.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel
Stayed 1 night in Mar 2024
Response from Maddy on 26 Mar 2024
We appreciate your recommendation, Bill! We are glad you enjoyed your stay.

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good!
Stayed 2 nights in Mar 2024
Response from Victoria on 22 Mar 2024
Hi Katrina, we're thrilled that you enjoyed your stay! We hope to welcome you back soon.

2/10 Terrible

Mark, Pittsburgh

Disliked: Staff & service
The front desk would not allow me to check in. My wallet was stolen recently with my drivers license. I had an electronic image of the license on my phone that the staff would not accept. No where in the hotel information I read did it say I needed a physical id card to check in. I request a full refund of the hotel charges.
Stayed 1 night in Mar 2024

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Mar 2024
Response from Victoria on 22 Mar 2024
Hi Michael, thanks for your positive feedback. We hope you can visit us again soon!