“Not a four star hotel”

The hotel was not 4 star quality. The corridors and public areas were extremely tired looking and the staff were rude and unwelcoming. I would not come back here again.

“Never again!”

the town is such a DUMP! great amazing hotel, but it's in a dump. the hotel is located in the heart of the port, so maybe that is it, but it was terrible. worst city i've been to in europe. the surrounding areas' are sleazy. you can definitely get robbed there. the food was terrible. did not enjoy anything except hotel. very nice room.

“we needed a clean place to sleep and this was it.”

It's not that the hotel was so bad, its just that it was so apathetic. We couldn't drive to the front of the hotel because there were many one way streets or streets that were blocked off. We had to back down a street to get there. No one offered to help with our luggage and when we asked about parking , the man at the front desk suggested "somewhere" on the street. We said that we tried a nearby public garage but it's sigh said: Complete. He said, oh the sign is broken there is plenty of room. ( and there was) . When we asked for directions to our resturant - he said he had never heard of it and that it probably wasn't good. ( It has a Michelein star and was fine and located on the water and full). When the internet didn't work in our room , we were told that was too bad because it was a sunday no one would be able to fix it. They didn't care about us and so we don't care about them.

“Not impressed at all. Manager is very good but location is poor”

No air condition in used even when temperatures in room were 25