Zippers Waterpark Holidays

Stay started off poorly- were not informed that the main pool and adult pool were green! Closed for first part of stay and nothing communicated by hotel. When they were cleaned it improved! Asian restaurant was amazing. Staff very kind, Pedro was fantastic! Paint coming off the buffet area. Room was nice. Overall a decent stay but pools were a disaster for sure.

This resort was horrible! Went for boyfriend’s birthday and was never able to use any of the pools including the swim out I paid for! The swim out pool had algae and was never cleaned until the last night we were there! There was vomit in the adult pool and the beach is not swim able! The staff never responded to our requests! The blinds were broken I had to use my hair clip for privacy and the food was terrible!

Food 10/10

Food choices excellent and pools well kept. Very relaxing 2 br was spacious with 3 bathrooms

The check in front desk was wonderful!!! Nayeli was a sweetheart and explained everything about the resort so clearly!! Our room appeared clean however the moment we opened the refrigerator a horrible stench came out and there was old room service food in there. We called front desk and they said we would have to wait over an hour for someone to come clean the refrigerator. Other than that and the fact the golf carts left me waiting for quite some time was a little bothersome, aside from that the resort is beautiful the service at the restaurants was superb it is hands down the best Pueblo bonito resort and the food is delicious very well worth the all inclusive will definitely be coming back

Food 10/10

Stay started off poorly- were not informed that the main pool and adult pool were green! Closed for first part of stay and nothing communicated by hotel. When they were cleaned it improved! Asian restaurant was amazing. Staff very kind, Pedro was fantastic! Paint coming off the buffet area. Room was nice. Overall a decent stay but pools were a disaster for sure.

This resort was horrible! Went for boyfriend’s birthday and was never able to use any of the pools including the swim out I paid for! The swim out pool had algae and was never cleaned until the last night we were there! There was vomit in the adult pool and the beach is not swim able! The staff never responded to our requests! The blinds were broken I had to use my hair clip for privacy and the food was terrible!

Food 10/10