Costa Ballena Waterpark Holidays

Excellent place to stay! Clean and very convenient!

Very friendly front desk personnel and great property. Pool was awesome and bed comfortable. Suite was very large, felt like an apartment and breakfast was varied and plentiful.

Fabulous hotel and staff. Loved the size of the pool area, you really felt like you were on holiday rather than in a city hotel. Great rooms, great breakfast, lovely Vermuteria for drinks whilst waiting for the kids to get ready. 10 minute walk into Jerez centre, teeming with drink and dining options. Head to Plaza Plateros and start your tapas journey through the town!

Nice stay staff were friendly and accommodating, rooms are clean and comfortable.

En recepcion nada especial , la habitacion pobre sin demostrar la categoria de 5 estrellas. Lejos Lejos de Todo . Toallas negreadas y muy limitado Todo Los complementos en la habitacion. Normalito , no representa la Cadena Barcelo

Check in was good with a welcome drink from a very friendly Gonzalo. Unfortunately it went downhill from there. The hotel has a lot of steps and the rooms are located outside the main building so we had to drag our luggage through the theatre, up and down steps to reach our room- it felt poorly designed with little thought to guests comfort. Thankfully we only had small cases. Our "Superior Deluxe" room was very cold, the heating wasn't working, when reported it was "fixed"- however the temperature never got hot enough and the room felt damp. The towel rail fell off the wall when removing a towel, it was reported and fixed. The shower temperature kept fluctuating from cold to warm to boiling but we had given up reporting and waiting in the room for things to be fixed as we were only there for 2 nights. The buffet breakfast had cold bacon 1st day and cold scrambled eggs the 2nd, the orange juice was watery. It was cold weather and the waitress kept exiting the restaurant via the fire doors and leaving them open letting in a cold draught. Overall a disappointing stay.

Very friendly front desk personnel and great property. Pool was awesome and bed comfortable. Suite was very large, felt like an apartment and breakfast was varied and plentiful.

En recepcion nada especial , la habitacion pobre sin demostrar la categoria de 5 estrellas. Lejos Lejos de Todo . Toallas negreadas y muy limitado Todo Los complementos en la habitacion. Normalito , no representa la Cadena Barcelo

Excellent place to stay! Clean and very convenient!

Very friendly front desk personnel and great property. Pool was awesome and bed comfortable. Suite was very large, felt like an apartment and breakfast was varied and plentiful.

Fabulous hotel and staff. Loved the size of the pool area, you really felt like you were on holiday rather than in a city hotel. Great rooms, great breakfast, lovely Vermuteria for drinks whilst waiting for the kids to get ready. 10 minute walk into Jerez centre, teeming with drink and dining options. Head to Plaza Plateros and start your tapas journey through the town!