East Coast Waterpark Holidays

Amazing Staff! Great Food Selection!

I have to say that being your guest for these 4 days has been a great experience. Me and my family are extremely grateful for your service and support. Definitely will continue visiting you again.

This hotel was a great stay for my family 5 as it focuses on the children mostly. The pool and beach area were great, very clean and the staff service i experienced was A1. Things I would like to make notice. Smoking in common areas is permitted and made my evening uncomfortable. The buffet’s food was good especially if you go right when they open. They do however need to upgrade their air conditioning, the heat was intolerable. As we were Expedia vip guest. We received 2 Expedia vip bbqs which was very nice, food was fresh and it was in a refreshing area. Rooms were decent. I stayed in a double room with a crib and opened sofa bed. Lots of walking space even with all the extras. I do want to mention the double beds are full size not queen. All in all I would recommend this hotel to family with children age 1-13 and ok with smoking. I want to give a huge shout out to Juan Jose from family concierge and Orlando from our romantic dinner. Our stay was extra special thanks to them and their attention to details.

The bathroom needed updating, toilet was running, shower fixtures shown visible rust, sink soap dispenser became unglued. TV didn’t have channels available upon arrival, and there was no tv remote. Room service menu needs updating. Food was not as advertised. No shuttle service for different destinations around the property, it was quite a walk from Riu party back to main lobby.

Very busy in the dining areas- and lacked plates in the buffets, but was decent in regards to the service/staff

Very busy in the dining areas- and lacked plates in the buffets, but was decent in regards to the service/staff

Amazing Staff! Great Food Selection!

I have to say that being your guest for these 4 days has been a great experience. Me and my family are extremely grateful for your service and support. Definitely will continue visiting you again.

This hotel was a great stay for my family 5 as it focuses on the children mostly. The pool and beach area were great, very clean and the staff service i experienced was A1. Things I would like to make notice. Smoking in common areas is permitted and made my evening uncomfortable. The buffet’s food was good especially if you go right when they open. They do however need to upgrade their air conditioning, the heat was intolerable. As we were Expedia vip guest. We received 2 Expedia vip bbqs which was very nice, food was fresh and it was in a refreshing area. Rooms were decent. I stayed in a double room with a crib and opened sofa bed. Lots of walking space even with all the extras. I do want to mention the double beds are full size not queen. All in all I would recommend this hotel to family with children age 1-13 and ok with smoking. I want to give a huge shout out to Juan Jose from family concierge and Orlando from our romantic dinner. Our stay was extra special thanks to them and their attention to details.