Lake Lucerne Waterpark Holidays

The Home hotel is super convenient, walking distance to mall, foods, groceries. The Tram (train) is right in front and super clean. Ten Stars (out of five) to the hotel. Special Thank You to Laia/Front Desk Service for the superior help and proffessional attitude and Arnau/Manager as well.

Excellent location, most of the major attractions are in walking distance. The whole area is very nice, you can safely walk on the street at night. Staffs were very kind. Our room was comfortable and spacious. My only complaint is the portable air conditioner, it was quite noisy.

Great location, very walkable to tons of shopping, restaurants and the train station. Zürich is a beautiful town with lots to do, so we spent little time in our room but they were nice.

Beautiful hotel with a great garden area to hang out in, fantastic breakfast included, and close to everything you need in Zurich!

Bad experience. The small safe to keep our passport, extra money never worked. Light/Power went off twice in our room. Only 2 sachet of white sugar & tea bags provided for 3 adults, no fridge on such hot days. Staff would not make an effort to resolve these small demands which can make a difference. There are no facilities like a gym, etc. You just get an average size room with bath/toilet and a small kettle, some coffee sachet but no milk and a wardrobe. Apparently you can buy milk at the reception but no-one told us. I would like some refund/compensation for the inconvenience caused.

Pros: 5 star amenity rooms, incredibly friendly, multilingual staff, always smiling and accommodating. Cons: Despite how tall the building is, it's very tucked away, misleadingly far from the city centre and difficult to find - even for a couple of taxi drivers I was with.

One receptionist was very rude (Red haired Polish lady).That’s all. Expect more from five star hotel staff.