Shire of Esk Waterpark Holidays

Great location fantastic staff. Willing and helpful

I didn't like that the weekend cleaning staff weren't very thorough. In room dining menu was scarce of meat dishes, but the food was delicious anyway. There was also a Sundays and public holidays surcharge on room service. However the room itself, was fantastic! The view was nice, the room and furniture were neat, tidy and clean. An in-room coffee pod machine with complementary pods and bottled water. The bed was extremely comfortable and luxurious. The staff were great and very helpful. Unfortunately there was no information upon/during booking about the gym and pool currently being under renovation. This was very disappointing as access to these facilities were at 2 seperate locations within an 800m radius of Ovolo. This was disclosed to me only at check-in.

I love Ode Properties. They have amazing beds. I was empathetic toward the front desk staff, as she was dealing with an impossible customer, and I had to wait a while to check in, but because we commiserated she upgraded me. It was so thoughtful of her. I loved my room. Only annoyance is the motorbikes zooming around on the roads behind the hotel at odd hours of the night. I absolutely love that they give you free coffee and pastries. It may be a millennial thing but that’s deeply important to me. This is a large self-serve kind of place but I love it. May not be the right spot for people who want a lot of amenities and service being provided. I’d say a younger crowd would thrive here. Great bar.