Northeast Seattle Waterpark Holidays

Love the decor and proximity to campus; helpful to have a breakfast spot downstairs

The vibe of the entire property was fabulous. We ate at 6-7 Restaurant and had a drink in lobby bar, all wonderful experiences

Close to everything

Called in advance to make sure they had a pack in play and they said they did. When I went to put my 11 month old to sleep the pack in play was broken and I was told that was the only one they had. Told me if I wanted one to go buy it myself. Everything around was closed. Very tough night sleep with baby.

Super friendly and helpful staff, beautiful lobby, rooms are pretty simple but clean and well kept. The only parking option is valet which is $75 USD per night, and there’s no coffee maker in the rooms which is a little inconvenient

We’ve stayed at various Fairmont properties before and have always had great service, so unfortunately this location fell short for us. First, the hotel itself is beautiful, and we were very happy with the room as well as the gym and pool area. However, we were disappointed with the overall service experience. It took almost 45 minutes to check into the hotel, and the lineup extended from the front desk to the elevators. I’ve never waited that long to check into a hotel before. We also dined at the lounge several times. The food and atmosphere were good, but the evening service was disappointing. We were seated at a table that was dirty and sticky, and when we pointed it out to the server, he simply dropped off a cloth for us to clean it ourselves. We also had to call the front desk from our room twice, and both times we were on hold with an automated system for over 30 minutes, which was extremely frustrating. I’ve never stayed at a hotel where guests cannot directly reach the front desk and speak with someone. Paying guests do not want to speak to a robot and then wait 30+ minutes for assistance.

Well equipped rooms, great location, lovely staff

Enjoyed our stay prior to our Alaska cruise. Clean rooms. Loved that they offered transportation from the airport and again the next day to Pier 91.

The vibe of the entire property was fabulous. We ate at 6-7 Restaurant and had a drink in lobby bar, all wonderful experiences