Zittau Mountains Waterpark Holidays

We enjoyed our stay. We upgraded to a double queen suite - did not think it was worth the extra price. Should've just stayed with a regular queen room.

Great place! The staff is always amazing, Rooms are clean. They always go above and beyond.

Friendly and courteous.

Beautiful hotel, nice pool area. Rooms were clean and new looking. Convenient to theme parks and other area amenities.

Good overall stay. I stayed at Westin back in October. I'm not sure how the Westin is a 4 star hotel and JW is a 5 star. Only thing I can think of is the location.

The mattress was too soft!! There were only 2 food options, upscale Fig /expensive or take out food at the Downdog Cafe,,,,

My only complaints are: There was what appeared to be some sort of vomit or maybe food on the rug in our room. The rugs/carpet in general could use a cleaning or replacing. The pool could be open a bit longer. It closes at sunset. They also need a blender to make blended drinks! The staff is amazing. They are polite, professional, friendly, and eager to make your stay as comfortable as possible. From the concierge, valet, kitchen staff, and cleaning crew to the bartender and spa staff. They truly make your stay top notch. The rooms are beautiful and spacious. The resort is very close to the ocean, though the photos are a bit misleading since they make it look like you just go out the door onto the beach. It’s about a mile walk to get there. The massage therapist was amazing. They bring everything to your room and tailor the massage to your preferences. The deep tissue massage was exactly what I needed. I would definitely stay again!

My son and I enjoyed our trip very much! What a beautiful and private space.

I was concerned it would be noisy since our room was right across from the elevator but it wasn’t at all. In addition, the actual bedroom of the suite is in the back of the suite so that would have reduced the potential of a noisy evening. Very spacious room. Breakfast was good and had a large seating area, you didn’t have to search for an open table.

We enjoyed our stay. We upgraded to a double queen suite - did not think it was worth the extra price. Should've just stayed with a regular queen room.

Near theme park, clean, quiet & affordable rate midweek. Broken coffee maker but replaced it the next day. Old, lumpy small pillows. Microwave located in laundry room. When laundry room closes so do the microwaves, not able to heat up leftovers for kids.