Baguio Waterpark Holidays

Property is very clean and close to shopping center and eating places.

Overall i enjoyed my vacation the only thing need to improved is the wifi connection

Such an amazing hotel. Excellent customer service. Travelled with family and rented two rooms, palace suite. One of the best I’ve stayed at.

Stayed for 5 nights, for the price it was worth it. Loved the amenities and the overall vibe of the hotel from the staff to the location, will definitely be back if we are ever back in the area.

Overall the location and the property were great. It’s walkable to many restaurants and places nearby and was easy to get a ride in front of the building. The property itself was well maintained for the most part and kept clean. Communicating with the staff was very well regarding issues that came up. My only gripe was that we had communicated with management that we wanted to leave our baggage after check out for roughly an hour and was told that it was ok to do so only to go down to the front desk lobby and find out that they don’t offer this. Luckily the front desk was able to compromise and allowed us to leave our stuff with the condition that 1 person stayed to keep an eye on them despite the initial statement that we could only leave our stuff for 15 mins.

Property is very clean and close to shopping center and eating places.

Overall the location and the property were great. It’s walkable to many restaurants and places nearby and was easy to get a ride in front of the building. The property itself was well maintained for the most part and kept clean. Communicating with the staff was very well regarding issues that came up. My only gripe was that we had communicated with management that we wanted to leave our baggage after check out for roughly an hour and was told that it was ok to do so only to go down to the front desk lobby and find out that they don’t offer this. Luckily the front desk was able to compromise and allowed us to leave our stuff with the condition that 1 person stayed to keep an eye on them despite the initial statement that we could only leave our stuff for 15 mins.

Overall, Service was prompt and accomodating. Rooms were tidy and bright, though the room notes may need a redesign; the placard where the room service menu and appliance instructions QR code was easily missed, and some of the appliance are in need of maintenance. Pyang and Maria from the breakfast team were a delight to see, and the pasta from Toscana was tasty. Wine list could use more by-the-glass options. Front desk is prompt, pragmatic and efficient, but needs more of the Filipino Warmth and Hospitality that we are known for worldwide. Hallways from the lifts to the room were consistently warm