Kauai Waterpark Holidays

This is a brand new property with appealing decor. It was very quiet, which was what we hoped for. We had a lagoon view room, which was a nice view. We took advantage of the free bikes and pickleball equipment. The pool and hot tub were small but both had comfortable refreshing temperature. There was no pool attendant to set up loungers and no food or beverage service at the pool. We parked in the self-parking lot which is a 2 minute walk from the lobby. The daily $30 parking fee felt excessive. The big service miss was the very delayed housekeeping service one day. At 2:30 pm we noticed our room had not been serviced. We called the front desk and was assured the room would be cleaned. We returned to the room at 5:30 pm to find the room uncleaned. Another call to the front desk. We returned at 7:00 pm to find the room uncleaned. Another call to the front desk. Since we did not have clean towels we left for dinner without freshening up. On our way to dinner we saw several housekeepers, including the leader, leaving for the day. We informed them that our room was not cleaned. They said the front desk never alerted them. They were very apologetic and went immediately to service the room. There was no follow up from the front desk, no acknowledgement that they fumbled the ball, and offer to make things right. This incident left a bad mark. I would not recommend this property until they improve service at the front desk.

We enjoyed the location the staff our room that was a great way to start out our trip

Breakfast is reall good