Ko Ngai Scuba Diving Holidays

Great staff. Super helpful.

The rooms were clean but the resort overall is a little tired and old. We also had bungalows right outside our balcony being renovated while we stayed there.

My family and I stayed for a week and had a great experience

The private pool suite was great with wonderful view and pretty big. Can provide some more essential amenities like body lotion and shaving kit etc. Breakfast was minimal. Hike from entrance to the stay was a killer after a hectic day at beach😀

The housekeeping and pool services were excellent, but not for the front desk gals.

The hospitality of the staff was incomparable. Whenever we made a request, they accommodated quickly. The views were amazing from the room and the activities were incredible

Loved it. Beautiful quiet and quaint

The Not-So-Good: Unfortunately, my check-in experience was disappointing. I had called the hotel the day before to inform them of my 1:00 PM arrival and asked if early check-in was possible—offering to pay extra if needed. They assured me it wouldn’t be a problem, which was especially important as I was traveling with a baby and hoped to settle in before her nap. Additionally, I informed them that we would be arriving by boat at the back entrance and requested assistance with our luggage. They confirmed support would be available, but no one came to help. Despite all these prior arrangements, we were made to wait 2 hour and 40 minutes past the official check-in time of 2:00 PM. Another issue arose with my room booking. I had reserved a different room through Expedia, but upon arrival, I was given something entirely worse, I tried contacting Expedia multiple times, but their customer service was unresponsive and unhelpful. While this appears to be an issue on Expedia’s end, it remains unresolved, and the lack of communication with Expedia mainly The Great: Despite these issues, the hotel itself is a good place, especially for families with children. The staff were kind, the food, and the facilities well-maintained. One standout was Christian Ramírez, one of the hotel directors. Originally from Cuenca, Ecuador—a city known for its highly educated and warm-hearted people—Christian embodies all those qualities and more. His professionalism, attention to detail was superb !