Sigma Island Scuba Diving Holidays

I had an issue with a "non specified room" option which was offered by Expedia. The hotel reception offered me a smoking room although I specified a non smoking in my booking. For having a non smoking they tried to charge me additional 70% of the booked room rate. After long disputes the reception desk head agreed with my arguments and I got a non smoking room but I spent time and my first impression about the hotel was mixed up.

I enjoyed the hotel as it maintained cleanliness and consistent attentiveness from housekeeping. I appreciated how close the hotel was from places we wanted to visit and how convenient it was for Uber pickup. My only con would be that there is no microwave! It would definitely be better to have one for those (like me) who can’t finish their food and would like to warm it up later. Thank you for your hospitality.

We only stayed overnight and left at 4am so we didnt get to use anything. The breaker popped twice in bathroom and thr room was set up for 4 with dishes for 5. Its a beautiful place but very hard to find your way around its huge and we got lost a cohple of times. They need more signs to find your way around. And though its very safe, almost too safe. You need your key to get out. Other than that the people at the front desk were very kind and helpful. The place is immaculate. Be prepared to step into the future!

I didn’t realize when I booked this property that it was one of those that want you to sit through a presentation to “buy In”. I was looking for close proximity to The Sphere. My mistake. Shower water was luke warm at best. Reported this to staff, who supposedly fixed the issue, but the water temperature was the same for the duration of our visit. We were in the very back building, which was quite a distance from the lobby. Called for a ride and help with our luggage to the lobby to catch an early flight. Never showed up. We had to walk and carry all our luggage to the lobby to catch a taxi. Had one breakfast at the small restaurant on the property. It was fine. Nothing special. Our stay was just OK. I would not stay here again.

Staff was really welcoming and friendly; accommodating to my little, senior canine; bed really comfortable and well-equipped for remote work while traveling

We only stayed overnight and left at 4am so we didnt get to use anything. The breaker popped twice in bathroom and thr room was set up for 4 with dishes for 5. Its a beautiful place but very hard to find your way around its huge and we got lost a cohple of times. They need more signs to find your way around. And though its very safe, almost too safe. You need your key to get out. Other than that the people at the front desk were very kind and helpful. The place is immaculate. Be prepared to step into the future!

I complained with the manager of the hotel and housekeeping for the poor management of my request to clean my room after the toilet got clogged. 9 am I requested to have the room clean (while we are out of the hotel) but returned to the hotel at around 2PM and the room was not cleaned yet. I called like 4 times and everytime I called, I was told that the cleaner is on its way (1st call was told it will only take 15-20 minutes) and took about an hour until after I complained that the cleaner arrived. When I spoke with another housekeeper on line and the manager I was told that all my earlier calls were not recorded (which explained why the room was not cleaned and the follow up cleaner never arrived). Its very frustrating.

The property and the staff were exceptional. The only downside everything was very expensive.

Staff was really welcoming and friendly; accommodating to my little, senior canine; bed really comfortable and well-equipped for remote work while traveling

The property itself was great. The staff were super lovely and the room was very nice and appeared to be recently renovated. Unfortunately nowhere did I read online that Venice beach has a large homeless population and it feels unsafe and unclean (lots of spray paint, garbage etc.). I was really shocked at the surroundings and will not return here for this reason.

Front desk was not welcoming. Room was clean with a great view. Pool was enjoyable. LA Prime never disappoints.