Franklin District Pet-friendly Holidays

Gorgeous place to stay with our Skytower loving kid. Impeccably presented and comfortable, in a super handy location. Delicious breakfast buffet and wish we had time to go to Metita, next time. Staff were super welcoming, kind and helpful.

Tthe room was excellent .....Cleanliness ... Bed was great but needed a softer pillow. we did have a problem operating the Air con .So called reception and the young lady I spoke to was very helpful and sent a concierge to help us. He was very polite and explained how to use it very well. So overall was great and staff were very helpful.We had a very enjoyable night there.

We stayed at Rydges after arriving from Australia and had hired a car, so parking was essential. On arrival we were offered valet parking at $55 NZD a night and agreed to it. Later my husband noticed a public car park literally next door charging only $15 NZD a day. We cancelled two days of the valet parking and moved the car the following day. What followed was two days of unnecessary stress. Instead of refunding the two cancelled nights, the hotel charged us again — meaning we had now paid for four nights we didn’t use. We raised it with reception, received apologies (we understand mistakes happen), and were promised it would be reversed. When we checked later the amount had been charged again, so we had effectively paid for eight nights. We spent far too much of our stay chasing human errors that the assistant manager on duty insisted on calling “system errors.” When I joked that it wasn’t the system but the people, he seemed unable to concede that staff might need better training. A simple admission would have earned more respect. The rooms themselves were mediocre, and the breakfast buffet matched that description — nothing special. At The Cut restaurant the food was good and reasonably priced, but the service was lacking and the lighting felt more café than restaurant. It has potential but needs work. The most professional staff member we dealt with was Raphael (another manager). We had to call him when yet more money was taken from our account after checkout, and he ha

Check-in was superb and service extraordinary with Parisda (not certain of the spelling) escorted us to our room on a very busy Saturday afternoon. Enjoying a massage at Chuan Spa is a must and being centrally located to everything helped to make our stay easy. The bed is bliss too!

Gorgeous place to stay with our Skytower loving kid. Impeccably presented and comfortable, in a super handy location. Delicious breakfast buffet and wish we had time to go to Metita, next time. Staff were super welcoming, kind and helpful.

Tthe room was excellent .....Cleanliness ... Bed was great but needed a softer pillow. we did have a problem operating the Air con .So called reception and the young lady I spoke to was very helpful and sent a concierge to help us. He was very polite and explained how to use it very well. So overall was great and staff were very helpful.We had a very enjoyable night there.

Reception team couldn’t go above and beyond with any questions I had. Big shout out to Chris in the restaurant who was great to chat with each morning for breakfast. Rooms are spacious with a comfy bed.

Gorgeous place to stay with our Skytower loving kid. Impeccably presented and comfortable, in a super handy location. Delicious breakfast buffet and wish we had time to go to Metita, next time. Staff were super welcoming, kind and helpful.

Tthe room was excellent .....Cleanliness ... Bed was great but needed a softer pillow. we did have a problem operating the Air con .So called reception and the young lady I spoke to was very helpful and sent a concierge to help us. He was very polite and explained how to use it very well. So overall was great and staff were very helpful.We had a very enjoyable night there.

Gorgeous place to stay with our Skytower loving kid. Impeccably presented and comfortable, in a super handy location. Delicious breakfast buffet and wish we had time to go to Metita, next time. Staff were super welcoming, kind and helpful.