St. Joseph Island Pet-friendly Holidays

I love it

The location of this hotel is 5 stars. So easy to walk to Broadway, Radio City Music Hall, The Tonight Show, Times Square, restaurants, Herald Square, you name it. Ten minute cab ride to Penn Station/trains. Very nice hotel, rooms are clean and comfortable, and staff is very helpful. Will stay here again in a heartbeat.

Everything was great. Clean spacious rooms. Helpful staff, the casino machines paid out better than the other casinos I've stayed at in the past. Only downfall was the elevators. Several were down and it took forever to get on one. The wait time was ridiculous. Nothing is in walking distance. But then again it wasn't right on the strip. It was close to other popular casinos though.

.The staff is nice, the rooms are clean, and it's a very quiet place. The only issue for me is that some of the furniture is starting to look old. Other than that, this has been the place where we have stayed for the last six years, visiting two to three times a year.

I love it

No

I called hotel on Tueaday, Sep 8, becauseI could get there only early morning - Sep 13 by 7 am Knowing, that check in is 3 pm, I inquired, if hotel can accompdate me that early - as an exception The staff member said it won't be a problem- at which pointI asked to notate my file for this special request Upon arrival on Sep 13 by 7am, I found out, that they cannot give me a room, as it was promised. The door was locked and receptionist won't even let me inside to talk with her I had to talk being on the noisy street trying to understand her poor English. I asked about the courtesy of, at least, leaving my luggage at the hotel, which is customary for the hotels Answer was - " No" So there I was stock at 7 am in the morning, with luggage - no car -I was dropped at the hotel by friends,who couldn't stay I had to order Uber to get to my church, which was closed at that early time - with all my luggage and stay near church gate for 2 hours intil it was open - and I am 72 years old, so that experience, which would be difficult for younger people, was very hard on me I came back by 2 pm, still had tosit in the lobbyfor one hour, even though ny that time there should be a room cleaned already by that time Needless to say, when I was checked in and came to my room - it wasn't ready - the maid was still in it cleaning If the hotel is that strict with check in at 3 pm, then rooms s/b clean by 3 pm It is poor management - only one maid was working on the floor My day was totally ruined

Room was clean and air conditioning worked well, but the building was overall a little run down. Not very many amenities but it’s what you would expect for the price. Overall a great place to stay for a low price! Close to Union Station!

Would be much better if they provided a continental breakfast.