Greater Antilles Mountain Holidays

Conquistador is our favorite hotel in Puerto Rico, and we have returned several times because we truly enjoy the property and the experience. However, during our most recent stay, we spent two nights in the Marina area and noticed a few issues that I believe the hotel should address. First, the door to our room was not working properly. It would constantly remain open, and we had to use considerable force to close it properly. Even housekeeping left the door open after changing the towels, which was concerning from a security perspective. Also, housekeeping only changed the towels but did not service the room. I’m not sure if this was a new policy or an oversight, but considering the premium price of the hotel, we expect a higher level of service and attention to detail. Finally, the waiting time for the boat to and from Palomino was excessive. I understand that there is currently only one boat operating, but the hotel should reconsider the logistics and find a way to make this process more efficient. The long waits significantly affect the overall experience. We still love El Conquistador and consider it our favorite hotel in Puerto Rico, which is why we hope management takes these comments as constructive feedback. With some improvements in these areas, the experience could once again meet the high standards we have come to expect from the property

The only concern I had was failure to follow the allergy list for meals.

The only concern I had was failure to follow the allergy list for meals.