Athens Mountain Holidays

We only had issue with air conditioner. When you open the patio door the air goes off (they told us that would happen) you just have to turn it back on. Ours didn’t stay on once turned on. We called front desk and they said they needed to restart the system for us. After that, everything was fine. Even with that situation the staff immediately addressed it. Loved this hotel.

Great property great location great staff

We stay at the Sofitel every summer for one-night, multiple times with our family, due to the hotel's convenient location, which is situated next to the airport. The beds and facilities are relatively comfortable. I was disappointed this year with the check-in. We arrived at the hotel, and we were tired. I went to check in, and people kept cutting in line. The hotel staff is not adequately trained or experienced to deal with this issue. They think it is okay, and it is not. Additionally, it has been a few years since the last refresh of the rooms, and I believe they are due for an update soon.

It was ok. Check in was rough. He was doing multiple things for multiple people and missed a lot. Such as giving us a map or explaining how all inclusive works. Ended up paying for our first lunch because he didn’t give us bracelets or tell us what was included. Which is only the buffet and one bar. Our shower flooded within a couple minutes of being on. Had issues a couple times with no hot water. There were also two days where they cleared the beach of chairs and we couldn’t sit on the beach. Also couldn’t get towels the first day because they weren’t cleaning them. Beach was pretty dirty with debris and cigarettes. Overall, shocked it’s 5 stars.

It was ok. Check in was rough. He was doing multiple things for multiple people and missed a lot. Such as giving us a map or explaining how all inclusive works. Ended up paying for our first lunch because he didn’t give us bracelets or tell us what was included. Which is only the buffet and one bar. Our shower flooded within a couple minutes of being on. Had issues a couple times with no hot water. There were also two days where they cleared the beach of chairs and we couldn’t sit on the beach. Also couldn’t get towels the first day because they weren’t cleaning them. Beach was pretty dirty with debris and cigarettes. Overall, shocked it’s 5 stars.

Great property great location great staff

We stay at the Sofitel every summer for one-night, multiple times with our family, due to the hotel's convenient location, which is situated next to the airport. The beds and facilities are relatively comfortable. I was disappointed this year with the check-in. We arrived at the hotel, and we were tired. I went to check in, and people kept cutting in line. The hotel staff is not adequately trained or experienced to deal with this issue. They think it is okay, and it is not. Additionally, it has been a few years since the last refresh of the rooms, and I believe they are due for an update soon.

We only had issue with air conditioner. When you open the patio door the air goes off (they told us that would happen) you just have to turn it back on. Ours didn’t stay on once turned on. We called front desk and they said they needed to restart the system for us. After that, everything was fine. Even with that situation the staff immediately addressed it. Loved this hotel.

Great property great location great staff

We stay at the Sofitel every summer for one-night, multiple times with our family, due to the hotel's convenient location, which is situated next to the airport. The beds and facilities are relatively comfortable. I was disappointed this year with the check-in. We arrived at the hotel, and we were tired. I went to check in, and people kept cutting in line. The hotel staff is not adequately trained or experienced to deal with this issue. They think it is okay, and it is not. Additionally, it has been a few years since the last refresh of the rooms, and I believe they are due for an update soon.