Flamingos Luxury Holidays

Beautiful place and delicious food

We give this a 10/10 for a 4-star stay. For it being a facility that is not strictly a hotel, we were amazed by the experience. We must open with that the staff did a phenomenal job with communicating early and even assisting with surprising my girlfriend with flowers, a snoopy gift item, and wine. They also facilitated excursion reservations and helped us select them. They were extremely detailed and answered literally all of my questions. The building itself was very well maintained and the staff was always greeting us with a smile and always happy to help. Booking through Expedia gives you daily room service which was a great plus. The minor details that impacted score were that when we arrived, although we notified when we would be arriving, we waited about 20min for someone to greet us and walk us to our room. Once checked in and settling in for the night, we found some trash under our nightstand while plugging in our charger. The door handle to the bathroom wasn’t fully secured and slid off when going to close the door. And finally, one of the reclining chairs was not operational. Our experience at the rooftop pool was both extraordinary but also felt restricted. They have a strict policy that is predatory in nature. I want to be very clear about my choice of words- you are not allowed to bring ANY outside food or beverages… not even the welcome water bottles or previously purchased bottles from the same bar. All of our drinks tasted good but poured with a light hand.

They describe their suites as two bedroom when in reality they’re just two single units with a connecting door. We were a party of five expecting a suite with a common area and that was not provided. In the end we had to pay for an extra room to accommodate everyone comfortably. It’s a shame because the amenities, food and location are nice. But would not return to this hotel due to their dishonest and misleading room descriptions.

I had a wonderful stay at Hotel Mousai, friendly staff and the room was clean.

Never felt more spoiled in my life! My only complaint is the time wasted on arrival with them trying to convince you to go to their briefing. However that did not affect my 5 star rating and I would absolutely go back and stay at this resort again. Daniel and Diego were the best butlers, noe at the pool bar and bar downstairs was great. The spa experience is well worth it. The food at all the restaurants is amazing. Luis at Noi was the best waiter. Cannot recommend the resort enough. Please experience it! You won’t regret it! It’s breathtaking.

Beautiful place and delicious food

They describe their suites as two bedroom when in reality they’re just two single units with a connecting door. We were a party of five expecting a suite with a common area and that was not provided. In the end we had to pay for an extra room to accommodate everyone comfortably. It’s a shame because the amenities, food and location are nice. But would not return to this hotel due to their dishonest and misleading room descriptions.

I had a wonderful stay at Hotel Mousai, friendly staff and the room was clean.

Property was old, shower pressure was absolutely horrible and worst of all, the A/C didn't work well and was very HOT in my room. I called to complain about he A/C several times, and they said they were going to send someone from maintenance, and they never did!! VERY FRUSTRATING

Highly recommended

Good

Beautiful place and delicious food

They describe their suites as two bedroom when in reality they’re just two single units with a connecting door. We were a party of five expecting a suite with a common area and that was not provided. In the end we had to pay for an extra room to accommodate everyone comfortably. It’s a shame because the amenities, food and location are nice. But would not return to this hotel due to their dishonest and misleading room descriptions.

I had a wonderful stay at Hotel Mousai, friendly staff and the room was clean.