Normandy Isle Golf Holidays

The hotel is nice as well as the staff. However, the room I had, had a lot of issues, mainly the noise. It faced the courtyard/inner part of the hotel and there was constantly a huge amount of noise coming from it. In the morning, starting before 6 AM there were very loud noises coming from there. Then, essentially 24/7 there was a very loud noise that would occur at random times and it sounded like drilling. When I asked the staff about it, they told me that there wasn't any construction work happening, so I have no idea what was causing that noise, but it was very disturbing, especially during the night. It happened every day and night for 3 nights. Also, the blackout curtains didn't really do their job and the breakfast selection was pretty poor. It didn't cater to dietary needs (e.g. they only offered normal milk and no dairy-free options, the same with yoghurt, etc.) and there didn't seem to be enough food for everyone.

Beware of inflated billing at the time of checkout. I was incorrectly billed three charges and even after informing staff they did not remove one of the charges so very disappointed with the service provided.

The room itself was run down. Chipped furniture, curtains that wouldn’t slide properly, and headboards that looked dirty and worn. But the real issue was cleanliness. The baseboards were visibly dirty and clearly hadn’t been cleaned in a while. The shower floor was disgusting. My husband came out after his first shower with the bottom of his foot completely black. We ended up wearing water shoes just to shower after that, and he refused to shower again for the rest of the trip. In Miami. That’s how bad it was. Even the bed wasn’t fully spared. The sheets seemed fine, but the pillow on top had visible black marks on it when we arrived, and I had to request a replacement. We were so uncomfortable that we limited showers for the rest of our two night stay. About two hours after checking in, I called down to ask about changing my reservation because I already knew this wasn’t going to work for me, but I was told cancelling would mean being charged for both nights anyway. The staff were genuinely kind, and that’s the only reason this isn’t a worse review. But no amount of lobby ambiance or DJ sets makes up for a room that isn’t clean. This hotel needs to seriously reassess its housekeeping standards. I won’t be staying here again. Wish I had more photos but honestly it was so disgusting I think we were in shock.