Caribbean Islands Golf Holidays

I liked that they played Latin music and had singers that could sing Latin music. I like the breakfast buffet-good food and a variety. What I would say needs to improve is that you have booked all inclusive but then you have to “fight” to get reservations for dinner times and where you want to go.. we booked our dinners the first night and twice was told-oh we are booked(they were not full at all). We went late-yes it was late(our fault) and although it was still open-it was empty and the woman said there was nothing that could be done. We walked away and luckily a supervisor saw it and got us into a restaurant right next door and discounted a bottle. That was good customer service but I would prefer you go where you want, when you want within a time. The food was ok-the steak was good at the meat house and cooked to medium rare but the other places were well done. Which is not a big deal if you don’t expect greatness.. if you do, you would be disappointed. Wish there were more activities later after 11:00.

Me encantó todo

The hotel room was very spacious and clean. I love that there is a balcony that you can sit in. The breakfast was very tasty and had a great variety. The staff was great.

I have spent two weeks at the resort, and my experience has been mixed some days were great, while others were not as good. Most of the staff were very nice, friendly, and helpful. Since this is a large resort, I understand that it is difficult to expect perfection from everyone. However, I would like to give special recognition to Eriol. I truly wish all the staff could be like him. He is extremely professional, responds immediately to any request, is generous, caring, and always makes sure everything is taken care of. He definitely made our stay much better. I would also recommend paying more attention to the housekeeping service. Unfortunately, the service was often very slow, and the cleaning was not always done properly. For example, I requested toilet paper, and it took almost two hours to receive it. I also tried calling housekeeping several times, but they hung up the phone a couple of times because they did not understand English. Overall, we enjoyed our stay, and I appreciate the staff members who worked hard to make our experience enjoyable. With some improvement in housekeeping and communication, the resort could provide an even better experience for guests.

I liked that they played Latin music and had singers that could sing Latin music. I like the breakfast buffet-good food and a variety. What I would say needs to improve is that you have booked all inclusive but then you have to “fight” to get reservations for dinner times and where you want to go.. we booked our dinners the first night and twice was told-oh we are booked(they were not full at all). We went late-yes it was late(our fault) and although it was still open-it was empty and the woman said there was nothing that could be done. We walked away and luckily a supervisor saw it and got us into a restaurant right next door and discounted a bottle. That was good customer service but I would prefer you go where you want, when you want within a time. The food was ok-the steak was good at the meat house and cooked to medium rare but the other places were well done. Which is not a big deal if you don’t expect greatness.. if you do, you would be disappointed. Wish there were more activities later after 11:00.

Me encantó todo