South West Division Adventure Holidays

Awesome place! Yes it’s Pet Friendly though it was not stated clearly in our booking reservation that it’s an extra surcharge well that’s not an issue for us. Hence they need to do better to state it upon confirmation of the booking. Another annoying instance was the facility technician just came an announced and open our room without a gesture of knocking first nor a doorbell, that’s simply common sense. Totally unexpected a simple courtesy should be imposed/instilled by nature, Otherwise everything could have been absolutely perfect and PAWFECT staycation for our little prince except this uncalled for incidents.

I have stayed in one of the suite, it was pleasant and quiet. Suite facing the geenery, walkable to dining area

Quiet and relaxing if you wanted and good attractions in the area for families and Kids.

Fantastic property, great food and friendly staff. Only quibble is that the property is starting to look a little frayed at the edges, but nothing a renovation couldn’t fix.

Impression about check in service. The staff is very nice and friendly

Awesome place! Yes it’s Pet Friendly though it was not stated clearly in our booking reservation that it’s an extra surcharge well that’s not an issue for us. Hence they need to do better to state it upon confirmation of the booking. Another annoying instance was the facility technician just came an announced and open our room without a gesture of knocking first nor a doorbell, that’s simply common sense. Totally unexpected a simple courtesy should be imposed/instilled by nature, Otherwise everything could have been absolutely perfect and PAWFECT staycation for our little prince except this uncalled for incidents.

Quiet and relaxing if you wanted and good attractions in the area for families and Kids.

Fantastic property, great food and friendly staff. Only quibble is that the property is starting to look a little frayed at the edges, but nothing a renovation couldn’t fix.

Great breakfast with lots of choices and taste great.

Awesome place! Yes it’s Pet Friendly though it was not stated clearly in our booking reservation that it’s an extra surcharge well that’s not an issue for us. Hence they need to do better to state it upon confirmation of the booking. Another annoying instance was the facility technician just came an announced and open our room without a gesture of knocking first nor a doorbell, that’s simply common sense. Totally unexpected a simple courtesy should be imposed/instilled by nature, Otherwise everything could have been absolutely perfect and PAWFECT staycation for our little prince except this uncalled for incidents.

I love the W, but this was below par others. Furthermore having stayed at Sofitel Sentosa previously, at a cheaper price tag I'd go back there before returning to W. Issues we had included: - My partner having a major Fall and injuring his shoulder and hip. There was a wet floor sign, however as this was directly in front of the elevators there was no avoiding walking through the wet floor. - On the last day we were locked out of our room for 45 minutes in wet bathers. Security had to come to fix it as the door swipe totally malfunctioned. - At the Woobar, oil underneath a table stained my dress. They offered to launder it for free. Only for it to be returned STILL with the oil stains. - my partner got a few hard boiled eggs at breakfast. Cracked them all, all fully raw. Such a food safety issue. And very disappointing. Additional feedback, the towels felt quite old/ not soft and very small. A lot of the lounge chairs in pool area were broken. I think every third at least was torn. And every pool towels was shredded on the edges. Really not what you expect from a 5 star hotel.

Awesome place! Yes it’s Pet Friendly though it was not stated clearly in our booking reservation that it’s an extra surcharge well that’s not an issue for us. Hence they need to do better to state it upon confirmation of the booking. Another annoying instance was the facility technician just came an announced and open our room without a gesture of knocking first nor a doorbell, that’s simply common sense. Totally unexpected a simple courtesy should be imposed/instilled by nature, Otherwise everything could have been absolutely perfect and PAWFECT staycation for our little prince except this uncalled for incidents.

I have stayed in one of the suite, it was pleasant and quiet. Suite facing the geenery, walkable to dining area

Quiet and relaxing if you wanted and good attractions in the area for families and Kids.