East Coast Adventure Holidays

Absolutely the worst stay we could've possibly booked. On the first day of our trip we arrived at the Adults Only Bavaro Barcelo Premium area and were checked into our Beach Front room. Within 10 minutes of simply using the toilet (nothing heavy) after arriving at our room it was flooded. The maintenance staff brought a dirty mop bucket and suggested after they used it we change there and shift our day plans for maintenance. We advised the staff and were moved to another room next door and were met with Mosquitos the office staff commented on. We were told to leave the door open and buy repellent. We didn't sleep a single good night in our five night stay due to maintenance operations in the morning beginning prior to the 8am start that the hotel staff had mentioned it should've been. Our concerns despite multiple instances were not addressed and instead we were told "please give us a chance again and we may give you a discount" I've included pictures of what we've experienced so any traveler can save their money for an office staff that actually cares about your health and well being. Fellow travels we met also reported many issues to include being harassed by excursion staff for more money and inappropriate comments as well as completely ignoring so called policy set forth by Barcelo. Also note that the policy they refer to is a shifting goal. They are not out to help your stay, just get you through it and pinch your pockets. Avoid at all costs.

Hermosísimo lugar , comida deliciosa y atenciones de primera !

Absolutely the worst stay we could've possibly booked. On the first day of our trip we arrived at the Adults Only Bavaro Barcelo Premium area and were checked into our Beach Front room. Within 10 minutes of simply using the toilet (nothing heavy) after arriving at our room it was flooded. The maintenance staff brought a dirty mop bucket and suggested after they used it we change there and shift our day plans for maintenance. We advised the staff and were moved to another room next door and were met with Mosquitos the office staff commented on. We were told to leave the door open and buy repellent. We didn't sleep a single good night in our five night stay due to maintenance operations in the morning beginning prior to the 8am start that the hotel staff had mentioned it should've been. Our concerns despite multiple instances were not addressed and instead we were told "please give us a chance again and we may give you a discount" I've included pictures of what we've experienced so any traveler can save their money for an office staff that actually cares about your health and well being. Fellow travels we met also reported many issues to include being harassed by excursion staff for more money and inappropriate comments as well as completely ignoring so called policy set forth by Barcelo. Also note that the policy they refer to is a shifting goal. They are not out to help your stay, just get you through it and pinch your pockets. Avoid at all costs.